Margaret Cusick Email & Phone Number

Huntley, Il, Us

Orlando, Florida, United States

Served as a senior member of the Corporate Compliance Department and proactively improved firm operational systems, processes and policies through program management of firm’s largest accounts. Served as the compliance operations subject matter expert for 17 MSP and VMS accounts on program related obligations for new hire onboarding of contingent and direct hire workforce. Advised leadership through project management and reporting analytics to contribute to strategic planning and firm’s margin growth using Microsoft Excel and VMS tools (Fieldglass, Work Nexus, Beeline). Fostered and managed effective relationships with external providers, to drive collaboration, alignment, and enhanced service levels and capabilities among key stakeholders. Analyzed client contracts to evaluate firm obligations and created internal operational processes to improve the effectiveness and efficiency of support services functions for MSP and national accounts to reduce legal and regulatory risks and enhance the efficiency of project delivery. Redesigned RFP and contracts review process and educated and trained internal employees on regulations and contractual obligations resulting in 100% program compliance across all MSP and VMS client programs.

Orlando, Florida, United States

Created a successful client onboarding program for the VMS/MSP vertical for a team of 18 sales and recruiting professionals. Served as the operations subject matter expert and program manager for17 MSP and VMS accounts on program related obligations. Analyzed client contracts and evaluated business activities to assess compliance and regulatory risk. Created and implemented internal processes and revised internal operational controls and policies for 17 MSP and VMS programs and monitored them for adherence. Educated and trained employees on regulations and contractual obligations Played a significant role in long-term strategic planning of operational efficiency by providing project management and reporting analytics for senior leadership to contribute to margin growth using Microsoft Excel, CRM (Bullhorn) and VMS tools (Fieldglass, Work Nexus, Beeline)

Tampa, Florida, United States

Managed 14 of the firm’s largest Strategic Accounts and Managed Service Provider (MSP) programs on contractual compliance of new hire onboarding of 600+ contingent and direct hire workforce. Served as the central point of contact and operations subject matter expert on program related obligations, invoicing and billing resolution, while working closely with field offices to improve processes and build relationships with clients and key stakeholders on a national level. Analyzed client contracts to determine client obligations; developed and implemented internal processes and documentation to ensure consistently smooth management of services and to reduce legal and regulatory risks. Developed and performed training for national field operations personnel on account specifics, rules of engagement, employee on boarding processes and policies, and change management resulting in 100% program compliance on all periodic and ad hoc internal inspections and external client audits. Managed and grew client relationships through onsite issue resolution, face to face process overviews, and participation in client strategy planning. Oversaw ongoing compliance activities to ensure client and internal metrics were prepared and delivered to client according to required deadlines

Schaumburg, Illinois, United States

Human Resource Management: Created and reviewed HR documentation and new hire paperwork for accuracy, thoroughness and compliance with standards for flex consultants and independent contractors. Multitasked, completing and tracking a variety of internal reports (expenses, paid time off, etc.) for 120 consultants and independent contractors in Microsoft Excel and VMS tools (Fieldglass, Work Nexus, Beeline, SPro) Ensured 100% compliance with federal regulations; reviewed I-9 paperwork for proper completion and initiated E-Verify and followed up on tentative non-confirmations through resolution.

Schaumburg, Il

Spearheaded the implementation of campus’s first academic advising model and advising manual Designed and conducted group and individual new student orientations and registration days for 200 undergraduate students, completed individual advising action plans Met school compliance standards; reviewed and approved all federally required documentation. Ensured federal recertification for school/campus working as sole Designated School Official within the Student and Exchange Visitors Information System (SEVIS).

Des Plaines, Il

Ensured comprehensive executive administrative support for CFO, COO, Customer Support, Training and Accounting departments. Designed training schedule and certificate tracking system for effective client trainings. Contributed to company's financial success by posting 100+ client payments per day.

Bachelor'S Degree, Psychology, 3.5

Master Of Arts - Ma, Educational Leadership And Administration, General, 4.0

Focus on research in education and educational leadership