Margit Wolf Email & Phone Number

Philadelphia, Pennsylvania, United States

I lead the Healthcare Practice at GLG that specializes in management consulting firm clients researching global healthcare markets. GLG is the market leader and a premium provider of B2B primary market research within the expert network industry.As SVP of Healthcare, I direct service, commercial, and talent strategy in a deeply competitive client segment. With a focus on exceptional client outcomes, I spearhead multiple specialized healthcare service teams for a diverse set of 180+ accounts. I ensure strategic alignment, revenue growth, and enduring client relationships through end-to-end account management and talent development initiatives. + Lead talent strategy, including performance management, leadership development, and employee engagement+ Align healthcare service to global enterprise account strategy, collaborating with central support & international teams+ Drive end-to-end account management for a set of middle market and emerging healthcare-specialized client firms, including client lifecycle management (CLM) and executive relationship management

Philadelphia, Pennsylvania, United States

Tasked with optimizing client service teams in the Healthcare Practice for the consulting client segment. Spearheaded strategic initiatives to align the business with diverse customer requirements, navigating through a down market with change management and empathetic leadership.+ Comprehensive Team Restructuring: Streamlined and optimized five high-performing teams, from entry-level employees to senior managers, consistently exceeding revenue targets.+Strategic Commercial Planning: Crafted commercial strategies aligned with budget and account management plans, incorporating KPI tracking, risk mitigation, and advanced capacity planning.+Cross-Functional Collaboration: Partnered with sales, operations, and global teams to address service gaps and market patterns, adjusting shared strategies to meet evolving demands.

Austin, Texas, United States

Managed a client service / client success team leading project management for B2B primary market research with middle market customers in management consulting.• Led service strategy for a multi-million dollar BoB with top-tier consulting firms.• Collaborated with colleagues in sales and compliance to achieve team and account-level targets in commercial performance and account healthcare, such as user activity & growth.• Trained and managed a team of 3-6 associates & managers through daily project management and client service workflows to exceed commercial targets, leveraging behavioral metrics to assess productivity.• Closely monitored influential service KPIs, adjusting training and coaching to drive client service and higher market share in each case.

Austin, Texas Area

• Worked directly with clients from professional services firms to assess, design, and fulfill market research requests focusing on healthcare content, speed, and quality. This includes 1x1 interviews, in-person meetings, advisory boards, focus groups, and survey work.• Among the top 3 performers in the business unit for three quarters as a Senior Associate.