Senior customer experience professional, business and technology strategist and general manager with over 20 years’ experience leading customer-focused business, interactive, and branding strategy, development and execution. Experience in startup, turnaround, and expansion environments with a range of businesses, including hardware/software design and manufacturing, healthcare, financial services and technology. Unusually right brain-left brain balanced. Proven track record in managing at the cross-roads of business, marketing and technology and in leading large, cross-functional teams to successfully build, test and deliver.Specialties: Expertise in designing, conducting and analyzing customer research, customer-facing technology strategy and planning, marketing and branding strategy, design and execution, business process analysis, user experience strategy and design.