Work with senior executives to overhaul onboarding processRepeatedly turned around at risk projects, stopped ineffective implementation practices, and progressed executive teams beyond their comfort zones to promote motivation and professional excellence, achieving unprecedented results with a clear vision and a servant-leader mentality. Collaborate with tenured staff to define existing process shortcomings and define project gaps and pitfallsDevelop and execute new workflow to streamline implementation process including complete rebuild of project requirements documentation, project plans and other onboarding toolsTrain onboarding team on strategic plan and visonWork with clients on complex issue resolution. Develop and document new processes to improve staff efficiencyOnboard, train and mentor new implementation consultantsManage new implementation projects using new processes and tools

Build requirements and define scope for brand new offering on newly acquired product platformInterview clients regarding workflow, processes, reporting and requirements for new offeringWork with development team in outlining essential MVP functionality Create stories and prioritize features and drive team to a more Agile development approachWork across functional areas, gathering inputs, updating product roadmaps, and communicating the impact of product decisions to stakeholdersCreate and manage user story backlog, acting as a key product owner for our Agile development teams in the areas of Accounts Payable, General Ledger, Balancing and MaskingCoordinate with Product Development, Sales and Implementation regarding recommended enhancements for areas of responsibilityConduct focus groups in efforts to finetune feature functionality championing an outside - in development approachCreate internal and customer-facing documentation for new features for each product releaseAssist in preparing and conducting internal knowledge training sessions Conduct research and develop recommendations for integrations with other solutions Assist sales team with RFPs and conduct product demonstrations as requested

Serve as liaison between client and companyIncrease customer satisfaction and improve customer relationsResolve implementation issuesMonthly billing for servicesAssist with User Conference logisticsTrain and mentor project managersAssist sales team with scope of project and services required on new sales and consulting servicesWork with product management on roadmap of new featuresQ & A testing on new releases

Responsible for implementation of case and financial management software from install to go live for law firms, corporate legal departments and government agenciesManage all aspects of the project life cycle including assembling and monitoring cross functional teamsDevelop project plans based upon project scope to ensure projects are delivered on time and within budget Manage resources in a continuously changing environment with competing demands and manage multiple projects simultaneouslyLead clients through the process of uncovering their project objectives and measures of successDevise strategy to meet goalsAnalyze current business processes and provide recommendations on automation and improvementDevelop best practice policies and implementation strategiesWorkflow analysis and designDevise creative solutions to business issues through the application of ProLaw software features and functionalityProvide end user training

Provided consulting and training on all aspects of ProLaw softare to law firms, corporate legal departments and government agencies. Develop workflow and best practice strategies to improve workflow and department productivity.

Daily operations of litigation and transactional law practiceStaffing and training of support staffFinancial management (accounts payable, accounts receivable, payroll, general ledger, bank reconciliation, trust accounting using traditional and specialized legal billing software (e-billing, split billing and client level)Insurance coverage procurement (Professional Liability, Worker's Compensation, Health)Information technology systems supportSoftware training and implementationFacilities management Client servicesHuman resources

Liaison between insured, agent and company on dispute resolutions and policy reinstatementsRemodeled and streamlined reporting procedures