- Project Manager for U.S. Living Wills- Prepared Resolution Plan for a Global 500 bank to meet Federal Reserve and FDIC requirements- Coordinated updates, financials and prepared testing results amongst divisions to present the plan for approval by the Board- Interpreted and integrated proposed guidance into the plan to ensure compliance with the regulation- Prepared monthly Operating Council deck and meeting minutes- Created automated project plan, managed overall project plan and individual workstreams to track progress and deadlines.- Coordinated communications with business owners, external legal counsel and Living Wills

• Communicated Regulatory changes to compliance, servicing, secondary marketing and legal. Owned 40+ policy and procedure documents requiring annual reviews• Project manager for external audit reviews for operations and servicing. Compiled and revised policy and procedure documents for auditors and led discussion meetings• Department lead for client wind down process for non-renewed contracts. Established flow of business back to client, milestone dates, staffing reductions and vendor impact• Completed annual reviews and updates to the Business Continuity Plan for the department and executed the plan as required • Met with prospective vendors and provided recommendations for superior tools to be utilized• Onboarded over 10 new clients and developed client specific process flows, policies and procedures and determined system enhancement requirements. Conducted Monthly and Quarterly Business Reviews and quality meetings for each client• Managed upwards of 150 employees along with staffing models, hiring, onboarding and training of new employees

• Onboarded over 15 new clients and developed client specific process flows, procedures, and system enhancement requirements. Conducted Monthly and Quarterly Business Reviews and quality meetings for each client• Department lead for client wind down process for non-renewed contracts. Established flow of business back to client, milestone dates, staffing reductions and vendor impact• Owned 20+ policy and procedure documents requiring annual review. Identified, created/edited, and communicated guideline and compliance changes. Worked with various departments to capture and document any procedural changes• Reviewed and communicated feedback on quality audit findings to other departments. Analyzed trends to establish process improvements to reduce findings • Met with prospective vendors and provided recommendations for superior tools to be utilized• Managed upwards of 100 employees along with hiring, onboarding and training of new employees

During acquisitions company names were PHH and CendantLoan Processing and Underwriting Manager • Managed processing supervisors and handled external client communication for business sources. Managed underwriting queue and workflow

• Supervisor and trainer in the Processing and Sales Departments. Created all training materials and conducted ongoing training sessions with employees

Processor on the Priority Lending Team for High Net Worth Clientele