Maria Mathieson Email & Phone Number

Operate the café whether it is replenishing café stock or helping create their signature drinks• Delivered incredible coffee and hot beverage service at a busy central London location serving an average of 500 customers a day• Created a safe and hygienic working environment including regular cleaning of coffee machines• Provide exceptional café experience whether its recommending new drinks or helping customers find their ideal drink• Operate till and handle financial transactions• Ensure stock is replenished throughout the period responsible for the store’s operation• Optimise sales through effective customer experience and selling techniques

From service-due reminders to customer service follow-ups. I meet and exceed their most important targets by ensuring the customers were aware of their vehicles due dates for MOT / servicing.• Providing excellent customer satisfaction and experience is the main priority in ensuring the booking runs smoothly• Manage the full process of contacting, processing and booking appointments• Quoting servicing fees and offering Call back services• Handle disputes in a professional manner ensuring customer has been left satisfied and issue is resolved immediately.• Should a customer eventually purchase elsewhere and become a lost sale, my purpose was to gather as much information as possible as to why they decided against buying with the dealership I was calling from.• Take responsibility for own personal development and actively seek opportunities for improvement

Windsor, England, United Kingdom

• Greet, assist and sell to guests by delivering a world class service which will engage our guests and deliver on our mystery guest programmes.• Be the senior contact in-store for customers and any other interactions at designated times.• Ensure the security of all aspects of the store including staff, cash, IT, building and stock• Ensure stock is replenished throughout the period responsible for the store’s operation• Optimise sales through effective customer experience and selling techniques• Lead the staff and direct their activities as briefed by store management at designated times when in charge of the store

London, United Kingdom

• Answering phone calls and welcoming customers• Ensured all letters, emails and appointments are read and actioned. Booking in new clients for music sessions and trial sessions.• Selling workshops and children’s morning groups successfully by influencing the customers to buy package places instead of drop in session prices.• Maintained and monitored the rooms e.g.: cancellations / changes to schedule• Used my own judgement and communication skills to ensure all potential clients with no prior appointment have a place in the workshops.• Ensuring all rented musical instruments are up to date with returns, extra fees for the continuation of their rent.• Investigating and resolving customers’ complaints.• Creating invoices for customers and collecting cash/receipts for the accountant to collect at the end of the week

Enfield, United Kingdom

Piano teacher at All Talents Music School. Teaching group and individual lessons.