Maria Pelles Email & Phone Number

London, England, United Kingdom

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms is a hospitality platform that helps operators unlock the full revenue potential of guest data. Combining operations, marketing, and guest engagement into one front-of-house solution, the platform helps operators to maximize profits, build brand loyalty and enable personalized guest experiences. Founded in 2011 and venture-backed by Amazon and Comcast Ventures, SevenRooms has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide.- Hiring, developing and retaining a team of high performing Customer Success Managers responsible for driving product adoption, retention, and growth- Leading a team through shifting roles and KPIs- Developing CSM playbooks and Success Plan strategy- Managing performance and development plans- Building and maintaining relationships with key customers in market- Ensuring we maintain the highest level of service for our customers

Greater New York City Area

Greater New York City Area

Greater New York City Area

Managed Grapeshot’s key partner relationships and business strategies:• Collaborated with partner sales teams to grow revenue though new and existing accounts• Educated partners on Grapeshot products, best use cases, implementation, and best practices• Worked with engineering/marketing teams on custom solutions to increase usage i.e. regional segments• Developed marketing strategies and deliverables such as user guides, one sheets, case studies, newsletters• Established quarterly partner goals and conducted business reviews• Organized partner events: managed guest lists, created collateral, booked vendors

Greater New York City Area

Developed strategic agency partnerships within the Undertone+ portfolio• Managed partner accounts through full sales cycle from prospecting to renewal• Worked with partners and clients direct to close new business• Advocated internally across the organization on behalf of partners, ran weekly status meetings• Developed and maintained mid-senior level client relationships• Recommended business strategies while working closely with marketing, sales, creative and product • Trained agencies on industry topics such as Digital Media 101, Targeting, Creative Best Practices• Produced agency events: researched and secured vendors, negotiated pricing, managed new leads• Traveled frequently for client meetings, trainings, and industry events• Exceeded 2013 revenue target of $12M by $1M and increased YoY revenue for partnerships by 61%

Greater New York City Area

Crafted strategic media plans in response to agency requests for proposal• Coordinated between inventory, publisher development, performance, insights and operations teams to find solutions for complex client requests• Developed Powerpoint and Excel presentations outlining proposals: budget breakout, products, creative strategy, targeting, research, measurement and added value• Managed pricing and profit margins, product implementation, inventory avails, vendor relationships• Spearheaded new inventory process for the DC market during the 2012 presidential election• Presented proprietary and third party research analysis for new and existing clients• Managed 1-2 interns and coordinators: trained, reviewed deliverables, held weekly check-ins

Greater New York City Area

Supported Sales Director and team of Account Executives in attaining sales targets:- Planned and executed agency-wide client events; conceived unique client entertainment experiences- Booked venues, caterers and additional vendors; negotiated efficient vendor rates- Identified sales leads; maintained agency org charts and internal sales database- Analyzed forecast for weekly team status meetings- Developed junior relationships with existing clients; contributed in client meetings and events

Greater New York City Area

Sales Responsibilities: Attended client meetings, calls and events, coordinated client entertainment, updated SalesForce, conducted client outreach.Account Management Responsibilities:Pulled campaign reporting, processed insertion orders, maintained SalesForce.com database, created proposals, pulled screenshots, assisted account managers in daily tasks.

Greater New York City Area

Jean-Georges Vongerichten’s fine dining flagship restaurant, 3 Star Michelin, 4 Star NY Times Managed reservations and customer experience for up to 450 guests per evening:- Directed a team of 10+ hostesses and reservationists; coached hostesses through service training- Increased nightly floor sales through accurate reservation forecasting- Provided VIP & Celebrity clientele with enhanced level of service; accommodated custom requests- Promoted to Maitre d’ after one year of employment; youngest manager to take this role

Greater New York City Area

Supported marketing team in growing the Glamour audience:- Conducted competitive market and advertiser research to advise sponsorships- Assisted in planning of Glamour promotional events- Managed Style Insiders marketing initiatives; maintained Style Insiders database

Gallatin Individualized Study; Marketing

Concentration: Marketing Minor: Business of Entertainment Media and Technology

Global Studies Program

Studied abroad through NYU's Global Studies Program. Lived in Paris for one year. Built awareness of French culture, learned French.