Maria C. Email & Phone Number

Frederick, MD, US

• Write and edit user and stakeholder communication with audience and goals in mind Conduct tests in the production system Create and send blast email outage notifications to all production system users Provide email and.
• Respond to and record issues, resolution, and status; escalate cases as necessary to an appropriate member of a team or work group.
• Use of knowledge base to identify solutions to user issues
• Self-motivated to find solutions to customer issues under guidance from senior members of the team
• Contribute positively to a work environment that is team and learning based.
• Ability to work both independently as well as in a remote team environment.

• Collaborate effectively with subject matter experts (SMEs) and Managers to develop engaging/challenging training content as part of an agile team
• Design learning programs applying adult learning principles and systematic instructional design to create online training content using Articulate 360
• Develop lessons, assessments, exercises, voice-overs, and other methods of learning including social or connected learning strategies, and media-based assets
• Support and incorporate use of our Knowledge Base and Process Asset Libraries into learning methods and strategies, support and help drive knowledge centered support methodologies
• Perform system administration activities for an internal Moodle LMS on a highly innovative training platform

Online

• Transitioned courses from one learning management system (LMS), Moodlerooms, to another, Canvas
• Configured new learning management systems based on infrastructure needs
• Identified initial and ongoing training needs of over 300 end-users (teachers, staff, guest speakers, and students) using a variety of teaching strategies and principles of adult learning
• Designed, developed, conducted, and evaluated training interventions on a variety of web applications and websites
• Recommended interface design, learning management system requirements, emerging web tools for interactive activities
• Designed, developed, edited, and maintained training materials, learner guides, web-based materials, instructor guides, screencasts, and knowledge repositories

• (June 2009 – Feb. 2013, April. 2016 – Feb. 2019)
• Determined initial and on-going training needs of more than 200 end-users (teachers, staff, guest speakers, and students) using a variety of teaching strategies and principles of adult learning
• Used graphic design skills to design and develop interactive media products for use in online courses and websites including graphics and video
• Provided recommendations for interface design, learning management system requirements, and use of emerging web tools for interactive activities
• Designed, developed, conducted, and evaluated training interventions on a variety of web and software applications as well as websites, keeping end goals of users in mind
• Coordinated and supported the effective use of online conference tools for meetings and course activities

• Approached and recruited first-generational college students on Franklin and Marshall College, HACC Lancaster, York, and Lebanon campuses for a focus group
• Researched available trainings for US-based Health, Education, & Training Programs
• Monitored social media during conferences and other events
• Demonstrated subject-matter knowledge, gathered and provided resources, and facilitated client and key persons of interest in discussion meetings
• Researched and wrote literature reviews on various health and vocation-related topics

Bethesda, Maryland

• Edited audio and video for clarity according to client and technical needs
• Re-touched hundreds of photographs and added them to the current URC-CHS website using the proprietary content management system
• Analyzed potential Digital Asset Management systems to be implemented at URC/CHS for their ease-of use, user experience, design, price, and other factors
• Co-developed “URC’s 45th Anniversary” video presentation using Apple’s iMovie 9 & 10
• Designed infographics, invitations, flyers, and charts in Adobe InDesign
• Adjusted photographs in Adobe Photoshop to make them CMYK print-ready

• Designed, developed, and conducted customized and adaptable training interventions on a variety of web and software applications, using graphic design as a guide
• Analyzed audience and adjusted training accordingly
• Wrote technical training user guides for web and software applications, processes, and best practices
• Interpreted technical and functional specification documentation and communicated this information in ways that were readily understandable by users
• Presented ideas clearly and concisely, both orally and in writing
• Demonstrated self-awareness, conflict management, and active listening

• Created the collegebingeprevention.com and Late Nights Project websites using the content management systems Wordpress and Google Sites, according to client requirements
• Created BCC/IEC storyboards using Storyboard Quick software: o “Alcohol Poisoning”o “Fake ID”o “Vomiting Valerie”o “Are There Better Ways to Handle Stress?”
• Created numerous program and behavior change communication messaging posters using Photoshop, Inkscape, and Scribus, including: o “Prevention of High Risk Drinking at McDaniel College” Poster (APHA)o “Get High on Life”.
• Provided design guidance for graphic representations of prevention messages
• Developed exhibit: virtual educational space and conference area within Second Life Software: Virtual Museum for McDaniel College High Risk Drinking Prevention Virtual Environment
• Designed “Club Myth” T-shirt

• Arranges, prepares and follows up with weekly meetings
• Ordered and bought supplies for events and projects
• Worked effectively in a team setting, with people of diverse backgrounds and cultures

• Started meta-analysis procedure of Journal of Organizational Behavior Management
• Created an Excel file with 30 spreadsheets to organize charts and articles from 1978 to 2007 journal editions
• Led two-person team to find and compare data with charts in journal editions
• Clarified instructions in easy-to-understand oral and written descriptions of tasks, procedures and software features to colleague
• Collaborated in a three-person team to interview participants in a pilot study

• Project Children's Successful Transition and Adaptation Research Study (C-STARS); Culture, Child, and Adolescent Development Lab
• Data entry and analysis using SPSS
• Orally interviewed participants over the phone and in person to collect data and assess needs
• Maintained database of participants and data utilizing Word, Excel, and SPSS
• Independently created macro document to automate labels and birthday card database to maximize efficiency
• Performed effectively on multiple assignments under tight deadlines

• Bilingual Education Graduate Program: http://www2.mcdaniel.edu/BilingualEducation
• Designed and coded the entire site and integrated information
• Independently, learned and utilized Macromedia Dreamweaver and Fireworks