Maria Crenshaw, Pmp Email & Phone Number

San Francisco, California, United States

• Establish relationships with existing customers, listen carefully to their stories, and discover/address root issues to ensure understanding and adoption of their Riverbed software solutions, maximize ROI, and encourage expansion. • Regularly meet with Engineering, Product Management, Support, Sales, Global CSM team, Professional Services, Data Scientists, and others to strategize on ways to continually improve the customer experience.• Collaborate with account owners on quarterly presentations to customer sponsors to ensure they understand their ROI and plans for continued improvement.• Develop technical collateral designed to improve the customer experience by increasing education and adoption of the purchased software solutions.• Mentor new CSMs to ensure we follow a consistent process for meeting and developing relationships with account teams and customers.

San Francisco (Remote)

• Establish relationships with existing customers, listen carefully to their stories, and discover/address root issues to ensure understanding and adoption of their Riverbed software solutions, maximize ROI, and encourage expansion. • Regularly meet with Engineering, Product Management, Support, Sales, Global CSM team, Professional Services, Data Scientists, and others to strategize on ways to continually improve the customer experience.• Collaborate with account owners on quarterly presentations to customer sponsors to ensure they understand their ROI and plans for continued improvement.• Develop technical marketing collateral designed to improve the customer experience by increasing education and adoption of the purchased software solutions.

San Francisco (Remote)

Riverbed | San Francisco, CARiverbed is a fast-paced, fast-growing technology company with an aggressive sales force and large pool of professional services consultants whose job is to ensure that the product is correctly implemented and the customer is trained and excited about his powerful new tool set. The account team, consultants, and project manager (PM) are all juggling multiple projects at once. As a PM, I provided a single point of contact for the customer regarding professional services engagements. The intention was to make all customers feel they were the only customer, even though the sales-shipping-implementation-configuration-testing-training-support wheels are turning all at once on dozens of projects. From the initial hand off by the sales team to the project closure meeting, I stayed in contact with the customer to ensure they understood the plan and where we were in it, using any combination of MS Office tools as needed. It was a balancing act. The PM must gauge each customer and project to determine the most efficient strategy for ensuring effective communication amongst stakeholders for the life of the project while managing time, cost, risks, and the schedule. Aside from customer relations, I was also responsible for accurate accounting, billing, and forecasting for each PS order item, keeping accurate project records, and presenting lessons learned each quarter.

San Francisco, California, United States

( covers the VERITAS and Symantec acquisitions and the new Precise spin off in 2008 )International Paper was an early adopter of Precise for Oracle/SAP. As a DBA and the primary user of the solution, I was able to make countless performance improvements. Finally, I decided to join Precise, where I stayed for over 12 years. It was a small, multinational company full of technical expertise and driven professionals. We worked hard and played hard. Lasting friendships were formed. Working as a Precise consultant was great fun. I enjoyed installing the solution and identifying and/or resolving the customer’s hottest performance issues so quickly they could not believe it. With my SAP-ABAP knowledge, I could sometimes suggest minor changes to the custom code or SQL, producing miraculous performance improvements. I also enjoyed training customers and watching their faces as they realized the power of this new tool. I worked hard, and was proud to have been awarded for 'Outstanding Contribution'. Over the years the solution grew to over a dozen monitoring components. The support matrix had more than 1,000 entries. The product underwent a redesign such that installations would now require more prerequisite work and detailed planning. I was tasked with developing a repeatable method for designing each unique installation and guiding the customer through the prerequisites. It was challenging, and I delivered. Every implementation started with a 1-hour customer interview via WebEx in which I would use Visio to draw the servers and applications to be monitored, and design the Precise installation. This diagram became our scope, which drove the creation of bespoke prerequisite tasks using an Excel template. It was detailed planning that allowed the delivery consultant and customer to minimize the installation time and maximize the product usage and training time.

Memphis, Tn

As the SAP-Oracle DBA, I continued to work with individual developers to ensure optimal performance of their custom applications, but I was now studying performance at a higher level which included the database and application tiers of the SAP R/3 4.6C application, so there was much to learn. I studied the application server performance, including data buffering and load balancing, and influenced improvements at that tier. Within Oracle, I studied the application usage patterns and access paths and made continual improvements to indexing, data buffering, and parameters that influenced the Oracle cost-based optimizer. Precise for Oracle/SAP was an important tool in my arsenal, allowing me to easily identify and address the top resource consumers.

Memphis, Tn

I joined the ABAP development team with a solid understanding of SQL and database optimization, and an interest in learning the ABAP language. Soon I realized that the team didn’t really need another developer. They needed the tools and knowledge to confirm that the SQL in their custom programs would perform efficiently in Production. They were frequently criticized by the tech support team for writing bad SQL statements and overtaxing the database. Inspired to remedy the situation, I began experimenting to solve the mystery of the SAP R/3 database interface, which would restructure SQL statements before presenting them to the database for processing. After teaching myself how to use the SAP standard performance analysis tools and how the database interface worked, I created a training class and convinced management to allow developers access to additional performance tools. The team embraced the new knowledge and we went on to develop ABAP Program Walkthrough Guidelines and program walkthroughs became mandatory. I led a performance SWAT team to address the top 10 performance issues each month, resulting in continual, quantifiable performance improvements. Management was delighted with the database CPU savings which allowed us to postpone a server upgrade. The developers had new knowledge and more control of their SQL and application performance. I was proud to have contributed to this effort.

Associate’S Degree, Information Technology, 3.8

Attended for 2 years and completed AS degree.

Harvard Business School Executive Education Program - A New Path, Entrepreneurship/Entrepreneurial Studies

A course designed especially for female professionals to assist women at various levels in their careers in diverse industries to assess.

International Business

Attended for two years before changing major to IT and deciding to switch to a technical school. Attended again years later to study.