Global Solution Value Advisor
Current- Influence the retention process of more than 300 customers by understanding customer data and making sure they have the information needed to have an extraordinary journey with SAP.- Working with customers with ACVs higher than EUR 200K to renew their contracts, with a success rate of 90% - Identify opportunities for improvement or growth by analyzing customer data and being the trusted advisor.- Lead strategic initiatives to change the status quo of the process and be the Point of Contact for Latin America and the Caribbean.- Multi country approach:--- Responsible for LAC North (Colombia, Equator, Venezuela, Central America and the Caribbean) and Brazil.--- + Working with customers from Europe and North America