Mariana Carmichael, Rpf Email & Phone Number

Vineyard, UT, US

Hermosa Beach, California, United States

Onboarding, implementation, and management of a portfolio of 110 partners.*Reduced launch and implementation time 15% through process optimization.*Achieved 75% client retainment through exceptional relationships and strong communication.*Increased partner adoption rate of key features 10% through effective training programs.

Draper, Utah, United States

Oversaw various aspects of sales operations to enhance efficiency, optimize processes, and drive revenue growth.*Implemented a new CRM system, resulting in 20% increase in data entry accuracy.*Streamlined intake through implementation of new processes, resulting in proper handoff of 1000+ projects from sales to operations.*Identified and addressed.

Lehi, Utah, United States

Executed all administrative tasks for Southwest Region sales team. *Implemented new communication protocols, resulting in improved email correspondence time by 20%.*Designed presentations, reports, agendas and training material. *Planned and executed quarterly regional and team events attended by 100+ individuals while staying within an approved budget.

Lehi, Utah, United States

Managed a portfolio of 250+ projects delivering 8 out of 10 projects 10% under the estimated timeline.*Increased closing ratio by 660% within 2 quarters using project management skills.*Proactive and effective communication between customers, sales partners and all internal departments using active listening, verbal and written communication skills across.

Lehi, Utah, United States

Developed and maintained strong relationships as the primary point of contact for 150+ customers.*Increased customer retention 30% by actively engaging with customers, sales teams and field offices.*Created and implemented new training materials for customer success organization.*Answered 150 (avg.) calls per day exceeding quota by 15%.

Lehi, Utah, United States

Directed 15 agents providing phone support for field offices, sales teams and customers to ensure excellent customer service.*Achieved a 5-star customer satisfaction rating through voice, chat and email communications.*Increased customer satisfaction by addressing and resolving issues and disputes that reached a higher level of severity.*Improved team.

Bluffton, South Carolina, United States

Performed basic functions within a bank branch focusing on customer experience and branch goals.*Processed 300 (avg.) customer transactions with 100% accuracy and attention to detail.*Achieved a customer satisfaction rating for 100% in customer surveys.*Exceed sales goals for new accounts, products and services by 5%.