Mariana Carmichael, Rpf Email & Phone Number

Vineyard, Ut, Us

Hermosa Beach, California, United States

Onboarding, implementation, and management of a portfolio of 110 partners.*Reduced launch and implementation time 15% through process optimization.*Achieved 75% client retainment through exceptional relationships and strong communication.*Increased partner adoption rate of key features 10% through effective training programs.

Draper, Utah, United States

Oversaw various aspects of sales operations to enhance efficiency, optimize processes, and drive revenue growth.*Implemented a new CRM system, resulting in 20% increase in data entry accuracy.*Streamlined intake through implementation of new processes, resulting in proper handoff of 1000+ projects from sales to operations.*Identified and addressed bottlenecks in the sales pipeline, leading to a 30% reduction in stalls.

Lehi, Utah, United States

Executed all administrative tasks for Southwest Region sales team. *Implemented new communication protocols, resulting in improved email correspondence time by 20%.*Designed presentations, reports, agendas and training material. *Planned and executed quarterly regional and team events attended by 100+ individuals while staying within an approved budget.

Lehi, Utah, United States

Managed a portfolio of 250+ projects delivering 8 out of 10 projects 10% under the estimated timeline.*Increased closing ratio by 660% within 2 quarters using project management skills.*Proactive and effective communication between customers, sales partners and all internal departments using active listening, verbal and written communication skills across multiple platforms.*Completed customer insight reports and input over 12,000 units of sensitive data.

Lehi, Utah, United States

Developed and maintained strong relationships as the primary point of contact for 150+ customers.*Increased customer retention 30% by actively engaging with customers, sales teams and field offices.*Created and implemented new training materials for customer success organization.*Answered 150 (avg.) calls per day exceeding quota by 15%.

Lehi, Utah, United States

Directed 15 agents providing phone support for field offices, sales teams and customers to ensure excellent customer service.*Achieved a 5-star customer satisfaction rating through voice, chat and email communications.*Increased customer satisfaction by addressing and resolving issues and disputes that reached a higher level of severity.*Improved team performance and productivity through assigned tasks, goals and monitored individual performance.

Bluffton, South Carolina, United States

Performed basic functions within a bank branch focusing on customer experience and branch goals.*Processed 300 (avg.) customer transactions with 100% accuracy and attention to detail.*Achieved a customer satisfaction rating for 100% in customer surveys.*Exceed sales goals for new accounts, products and services by 5%.