Main responsibilities:- oversee and participate in planning, estimating, scheduling, staffing and execution of various RPA projects- maintain and manage client relationship and expectations- manage and communicate RPA project changes that may impact either budget or schedule- ensuring structural drawings and designs are produced on time, to a high quality, and are easy to decipher- overseeing the design process using technical expertise

Main responsibilities:- oversee day-to-day operations- delegate tasks and set deadlines - ensure the CPIs/KPIs are meeting the expectations - report weekly statuses and monthly metrics- monitor team performance, discover training needs and provide coaching - identify process gaps and improvement opportunities, by applying the Lean Six Sigma principles - smooth transitions of new processes, creating standard operation manuals, ensuring that the implementation… Show more Main responsibilities:- oversee day-to-day operations- delegate tasks and set deadlines - ensure the CPIs/KPIs are meeting the expectations - report weekly statuses and monthly metrics- monitor team performance, discover training needs and provide coaching - identify process gaps and improvement opportunities, by applying the Lean Six Sigma principles - smooth transitions of new processes, creating standard operation manuals, ensuring that the implementation timelines are met Show less

Main responsibilities:- ensure accurate records of cash received from customers are maintained - ensure an accurate and up to date AR picture is available at all times for Collections Team, assist them in driving down the customer debts- monitoring and processing items highlighted in Unapplied Report- ensure the month end bank GLs are reconciled - weekly meetings with the other AR team members to ensure a smooth communication between the teams- involved in RPA project… Show more Main responsibilities:- ensure accurate records of cash received from customers are maintained - ensure an accurate and up to date AR picture is available at all times for Collections Team, assist them in driving down the customer debts- monitoring and processing items highlighted in Unapplied Report- ensure the month end bank GLs are reconciled - weekly meetings with the other AR team members to ensure a smooth communication between the teams- involved in RPA project, as SME on Cash Application process Show less

Main responsibilities:- perform interpretation, transaction posting and validation of payment information from third party, in the form of PDF, images, Excel files- perform research to determine the appropriate posting account for unidentified payments - perform research on payments to determine the payment associated with the appropriate service- perform payment transfers back to customers

Main responsibilities:- buid sustainable relationships and trust with customer accounts through open and interactive communication - handle customer complains, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- keep records of customer interactions and file documents - follow communication procedures, guidelines and policies

Main responsibilities:- managing incoming calls and customer service inquiries - identifying and assessing customer needs to achieve satisfaction - provide accurate, valid and complete information by using the right methods/tools