Mariana Assis π³οΈβπ Email and Phone Number
SΓ£o Paulo, Brazil
Mariana Assis π³οΈβπ's Location
SΓ£o Paulo, Brazil, Brazil
Mariana Assis π³οΈβπ's Contact Details
Mariana Assis π³οΈβπ work email
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Mariana Assis π³οΈβπ personal email
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Mariana Assis π³οΈβπ phone numbers
About Mariana Assis π³οΈβπ
With over 20 years of experience in customer success, leadership, and coaching, I'm passionate about helping customers achieve their goals and grow with Meta, the leading platform for building the metaverse. As the Global Head of Renewals and Customer Advocacy Programs, I lead a diverse and talented team of program managers, renewal specialists, community managers, and scaled customer success managers who create and execute global programs for our customer growth, sales, and partner teams.My mission is to support the strategic decisions of Meta's customers and partners, and to enable them to transform the employee experience in their organizations with the metaverse for work. I collaborate with cross-functional teams to build programs that foster product adoption, customer retention, and revenue expansion. I also invest my time in team building, sales coaching, mentoring, and career development for my direct reports and peers. In addition, I serve as an advisory board member for ESPRI SA, a Economy of Communion company present in the Greater Sao Paulo Area. I'm always eager to learn new things and share my insights on customer success, people management, and innovation. If you want to connect and talk about the future of work, feel free to contact me directly.
Mariana Assis π³οΈβπ's Current Company Details
Workvivo By Zoom
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Regional Director, Growth and CX @ Latin America
SΓ£o Paulo, Brazil
- Website:
- workvivo.com
- Employees:
- 395
Mariana Assis π³οΈβπ Work Experience Details
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Regional Director, Growth And Cx @ Latin AmericaWorkvivo By ZoomSΓ£o Paulo, Brazil
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Global Head Of Cx & International ExpansionHumand Sep 2024 - PresentSan Francisco, California, Us -
Global Head Of Renewals And Customer Success ProgramsMeta Jan 2023 - Jul 2024Menlo Park, Ca, UsI'm leading a team of Program Managers, Renewal Specialists, Community Managers and Scaled Customer Success Managers and this team is responsible for:- Creating Global Programs for our Customer Growth, Sales and Partner teams- Managing commercial renewals- Scaled Customer Success Programs- Customer Community Management- Customer events- Customer Lifecycle Management -
Head Of Customer Success - LatamMeta Mar 2021 - Jun 2023Menlo Park, Ca, UsI lead a team of 6 rockstar CSMs and we all work everyday to bring the power of community to everyone at work. Examples of how I brought impact to Meta in this role are:- Built a Strong regional executive community of customers willing to share feedback and build the future of work with us- Delivered +500% of attainment in revenue targets - Influenced product roadmap towards the development of Integrations such as Whatsapp, Teams and plug-insWe are a quota carrying team and we are measured by renewals, expansions and product adoption.As a people manager, I also invest my time in team building, sales coaching, mentoring, partnering on building career development plans and securing a healthy environment in the sake of my team wellbeing.As a Sales Regional Leader, I partner with cross-functional teams building programs that will put our teams to work together and build the future of work.
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Senior Account DirectorMeta Apr 2020 - Mar 2021Menlo Park, Ca, UsWorkplace is transforming the way companies communicate and achieve results by allowing everyone to stay connected and turn ideas into action. With Workplaces' powerful features such as live video, groups, profiles, Work Chat, News Feed, auto-translation, 360 media and more, teams and leaders are coming together, increasing the power of their organizations- I created the account management strategy for the CS team in LATAM. As this was a new position in the region, I was also acting as a CSM for the 5 main customers in Latin America for the Workplace product. Training and constant relationship with the client were part of my activities- I Manage USD 5Million of ARR and brought 120% of ARR Uplift in my renewals - I was responsible to tropicalize customer journey strategies for Key Accounts in Latin America, partnering with Product Success, Support and Marketing teams
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Head Of Customer Success In Latin America - Linkedin Sales SolutionsLinkedin Sep 2018 - Apr 2020Sunnyvale, Ca, UsI am fortunate to lead a team of high performing Customer Success Managers who help drive engagement of LinkedInβs Sales Navigator product with our customers in Latin America. We strive to enable our customers to succeed with modern selling and transform the way they build relationships in their Sales Process. -
Senior Customer Success Manager, LatamLinkedin May 2017 - Aug 2018Sunnyvale, Ca, UsI'm the first Customer Success Manager in Linkedin Sales Solutions organization for Latin America spanish speakers and it has been a pleasure to work with this mix of cultures and business scenarios. As a Customer Success Manager at Linkedin I work together with my customers to empower them with all the knowledge they need to succeed in growing their businesses using Sales Navigator and Social Selling.I have a lot of challenges as I support customers all over the continent and I use all kinds of resources to be in touch with all of them. For instance, I provide weekly webinar sessions about a variety of Social Selling topics and I also create videos, guides and tip sheets to provide knowledge and information for my customers.Let me know if you would like to know more about Social Selling in Latin America and how you can be part of this Sales Revolution.
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Program Manager, LatamZed Jan 2016 - May 2017My time at Thomson Reuters ended as I was willing to come back to Brazil but, as it happens with a lot of expatriates, I didn't have a job waiting for me in Brazil.I came back and started working at Zed as a Regional Program Manager in the Latin American Telecom industry.At this time, my stakeholders were sales, marketing and development teams across 18 countries in the region and I was responsible to get all these very different people to work together and deliver new products for carriers and mobile customers.We were using an agile framework for project management and I was also responsible to build a relationship with our outsourced providers in Argentina and Brazil.I was reporting to a PMO structure in Panama and our delivery teams were distributed in Panama, Argentina, and Spain -
Manager, Operations And SystemsThomson Reuters Dec 2014 - Jan 2016Toronto, On, CaIn my third year at Thomson Reuters I was assigned to deliver a new product for our Tax and Accounting vertical in North Latam.I moved to MExico City and started leading 5 system analysts responsible for the implementation and QA of our cloud editorial systems.In my 3rd month there, the actual managing director invited me to manage an operational team focused on delivering not only on-line content, but also printed magazines and books.At this time I had 33 people in my organization and 9 direct reports. It was an exciting challenge with different cultures to manage and a new area of knowledge for me as well. I was able to build a motivated team transforming the way relations were made in that office. I still have lunch with the team when I'm in Mexico City, we created a strong bond between us.My main achievements in this role were increasing our operational delivery rate by 600% in the first 6 months and starting initiatives to reduce $2Million USD in operational costs in 4yrs. -
Global Product ConsultantThomson Reuters Jul 2013 - Dec 2014Toronto, On, CaAfter a year at Thomson Reuters I was invited to join a Global team of product consultants and I was responsible for leading our initiatives in Latin America. I was focused on being an evangelist of our product within Brazil, Argentina, Costa Rica and Mexico.At this time I was also implementing a new process for our operational team and I was mainly focused on change and project management. I was traveling 50% of the time during this experience, visiting our users in other countries and getting them up and running in our product.
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Senior Information Technology Business System AnalystThomson Reuters Jul 2012 - Jul 2013Toronto, On, CaThomson Reuters was the first global company in my career and it was a transformational journey for me.I started as a Business Analyst and my challenge was to bridge the communications between our end users (Lawyers) and our development team.More specifically I was responsible for creating resources such as tip sheets, requirement documents, processes designs, and UX mockups to deliver the best experience for end users.Also, I acted as an evangelist of our platform, preparing training sessions and workshops to increase product adoption and user productivity.After 3 months in the role, I got an opportunity of leading a team of 9 support analysts. It was my second opportunity to be a team leader in my career and it was challenging as the company culture was transitioning and I had to mediate the change management process with the team.
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Product OwnerSys2B Dec 2011 - Jul 2012SΓ£o Paulo, Sp, BrI left M Traffic after our project ended and at Sys2b I had my first experience acting as a Product Owner in an agile software development squad.At this time my main project was to learn about the tourism industry and create a new product to help tourism agencies to be more productive and assertive. I participated in daily meetings and all the ritual meetings in a Scrum environment and I was responsible to bring product requirements and discuss the implementation details so we could keep the broader product strategy intact. At this time I started also working with UX as I was responsible also to study our product usability, running user experience surveys and bringing insights to the design team to improve our product. -
Senior Project ManagerM Traffic Mobility Jun 2011 - Dec 2011SΓ£o Paulo, Sp, BrI left Spring Wireless in 2010 to live a spiritual experience in a community of consecrated people for 6 months. When I returned, I started working as a project manager and the most challenging one I did in this company was a promotional campaign focused on the owners of prepaid mobile phone lines, broadcasted on one of the biggest national television networks and promoted in high-audience TV show. I learned to work with the management of national and international suppliers, dissemination and promotion of actions on television. In general, I worked with mobile application and messaging project management.The wave of IO and Android applications was beginning, and my responsibility was to manage external providers responsible for the development of mobile applications and the SMS messaging platform used for our products. -
Presales EngineerSpring Wireless Jul 2009 - Dec 2010Denver, Colorado, UsIn my third year in Spring Wireless, I was promoted to a PreSales Engineer position. I started working very closely with the Sales Teams, participating and presenting at customer meetings. Also, I was responsible to bring the technical requirements of our solutions into proposals we were sent to our prospects. Last but not least, when a customer asked for a customized solution I was the mediator between the Sales and Engineering team translating customer requirements to technical language. -
Software EngineerSpring Wireless Aug 2007 - Jul 2009Denver, Colorado, UsThis was my first full-time job as a software developer. I created script applications using Perl, PHP, C#, and Java for the telecommunication industry, more specifically for messaging solutions. I was promoted after 6 months and was responsible for a department integration project between Engineering, Sales, and product. This is was very challenging but as I have good interpersonal relationship skills I was able to implement the project and learn a lot with my cross-functional partners
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Technical Support AnalystInterchange Mar 2007 - Aug 2007Gaithersburg, Md, UsWhen I came back from Italy my former manager hired me to work with her again. I joined the customer support team and now I was responsible for supporting enterprise companies with e-banking tools.I stayed there for 6 months only as I got an offer to be a software engineer in another company and that seemed a great career development opportunity for me, one that I could not let it go. In fact, this move put my career in a totally different direction. -
VolunteerFocolare Movement Dec 2005 - Feb 2007I lived in Italy for one year after finishing college. I was a volunteer working in a global youth organization inside the Focolare Movement. I had the opportunity to work and live with people from 5 different countries and I was able to learn about cultural differences and how to work and live together with people that are different from what it is familiar to me.
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Software Engineer InternVoice Technology Mar 2005 - Dec 2005SΓ£o Paulo, Sp, BrThis was my first experience with software development. I started developing parts of software using Java and WebSphere as an application server. Fragsoft was a software studio that provided telecommunications solutions for companies working with VOIP. It is interesting to mention that, once again, I was also responsible for project documentation and the creation of the end-user manual. -
Internship - Customer SupportInterchange Jan 2004 - Mar 2005Gaithersburg, Md, UsAt Interchange I started working on B2B customer support focused on supporting EBS Messaging tools. I was able to discover a new world of work in the private sector, and I felt good in a competitive environment, with goals and career development opportunities.
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InternshipPrefeitura De SΓ£o Paulo Mar 2003 - Jan 2004SΓ£o Paulo, SΓ£o Paulo, BrI started my career working in the public sector in a technology project aiming to create a centralized database for all NGOs working in partnership with the government of the biggest city of Brazil. I was responsible for defining requirements with clients, creating project documentation and mediating the relationship between the end-user and the software engineers.
Mariana Assis π³οΈβπ Skills
Mysql
Android
Pre Sales
Product Management
Vas
Saas
Sms
Team Management
Business Analysis
Product Development
Requirements Analysis
Business Management
Iphone
Blackberry
Smartphones
Mobile Applications
Mobile
Mobile Solutions
Mobile Technology
Scrum
Mobile Devices
Management
Uml
Itil
Integration
Software Development
Software Engineering
Solutions Marketing
Php
Java
Perl
Linux
Javascript
Desenvolvimento De Software
Sql
Sales
Linkedin
Social Media Marketing
Customer Retention
Customer Success
Shell Scripting
Mariana Assis π³οΈβπ Education Details
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Fgv - Fundação Getulio VargasPeople Management -
Yale School Of ManagementBehavioral Sciences
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Usp - Universidade De SΓ£o PauloSoftware Engineering
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Universidade SΓ£o Judas TadeuInformation Systems
Frequently Asked Questions about Mariana Assis π³οΈβπ
What company does Mariana Assis π³οΈβπ work for?
Mariana Assis π³οΈβπ works for Workvivo By Zoom
What is Mariana Assis π³οΈβπ's role at the current company?
Mariana Assis π³οΈβπ's current role is Regional Director, Growth and CX @ Latin America.
What is Mariana Assis π³οΈβπ's email address?
Mariana Assis π³οΈβπ's email address is ma****@****zed.com
What is Mariana Assis π³οΈβπ's direct phone number?
Mariana Assis π³οΈβπ's direct phone number is +55119920*****
What schools did Mariana Assis π³οΈβπ attend?
Mariana Assis π³οΈβπ attended Fgv - Fundação Getulio Vargas, Yale School Of Management, Usp - Universidade De SΓ£o Paulo, Universidade SΓ£o Judas Tadeu.
What are some of Mariana Assis π³οΈβπ's interests?
Mariana Assis π³οΈβπ has interest in Technology, Science And Technology, Mobile Solutions, Social Networks.
What skills is Mariana Assis π³οΈβπ known for?
Mariana Assis π³οΈβπ has skills like Mysql, Android, Pre Sales, Product Management, Vas, Saas, Sms, Team Management, Business Analysis, Product Development, Requirements Analysis, Business Management.
Who are Mariana Assis π³οΈβπ's colleagues?
Mariana Assis π³οΈβπ's colleagues are Ellie Beadle, Camila Costa, Harry Cocking, Chris S., Patrick Lee, Tommy Monahan, June Shaul.
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