Mariana Assis 🏳️‍🌈 Email & Phone Number

São Paulo, Brazil

San Francisco, California, Us

Menlo Park, Ca, Us

I'm leading a team of Program Managers, Renewal Specialists, Community Managers and Scaled Customer Success Managers and this team is responsible for:- Creating Global Programs for our Customer Growth, Sales and Partner teams- Managing commercial renewals- Scaled Customer Success Programs- Customer Community Management- Customer events- Customer Lifecycle Management

Menlo Park, Ca, Us

I lead a team of 6 rockstar CSMs and we all work everyday to bring the power of community to everyone at work. Examples of how I brought impact to Meta in this role are:- Built a Strong regional executive community of customers willing to share feedback and build the future of work with us- Delivered +500% of attainment in revenue targets - Influenced product roadmap towards the development of Integrations such as Whatsapp, Teams and plug-insWe are a quota carrying team and we are measured by renewals, expansions and product adoption.As a people manager, I also invest my time in team building, sales coaching, mentoring, partnering on building career development plans and securing a healthy environment in the sake of my team wellbeing.As a Sales Regional Leader, I partner with cross-functional teams building programs that will put our teams to work together and build the future of work.

Menlo Park, Ca, Us

Workplace is transforming the way companies communicate and achieve results by allowing everyone to stay connected and turn ideas into action. With Workplaces' powerful features such as live video, groups, profiles, Work Chat, News Feed, auto-translation, 360 media and more, teams and leaders are coming together, increasing the power of their organizations- I created the account management strategy for the CS team in LATAM. As this was a new position in the region, I was also acting as a CSM for the 5 main customers in Latin America for the Workplace product. Training and constant relationship with the client were part of my activities- I Manage USD 5Million of ARR and brought 120% of ARR Uplift in my renewals - I was responsible to tropicalize customer journey strategies for Key Accounts in Latin America, partnering with Product Success, Support and Marketing teams

Sunnyvale, Ca, Us

I am fortunate to lead a team of high performing Customer Success Managers who help drive engagement of LinkedIn’s Sales Navigator product with our customers in Latin America. We strive to enable our customers to succeed with modern selling and transform the way they build relationships in their Sales Process.

Sunnyvale, Ca, Us

I'm the first Customer Success Manager in Linkedin Sales Solutions organization for Latin America spanish speakers and it has been a pleasure to work with this mix of cultures and business scenarios. As a Customer Success Manager at Linkedin I work together with my customers to empower them with all the knowledge they need to succeed in growing their businesses using Sales Navigator and Social Selling.I have a lot of challenges as I support customers all over the continent and I use all kinds of resources to be in touch with all of them. For instance, I provide weekly webinar sessions about a variety of Social Selling topics and I also create videos, guides and tip sheets to provide knowledge and information for my customers.Let me know if you would like to know more about Social Selling in Latin America and how you can be part of this Sales Revolution.

My time at Thomson Reuters ended as I was willing to come back to Brazil but, as it happens with a lot of expatriates, I didn't have a job waiting for me in Brazil.I came back and started working at Zed as a Regional Program Manager in the Latin American Telecom industry.At this time, my stakeholders were sales, marketing and development teams across 18 countries in the region and I was responsible to get all these very different people to work together and deliver new products for carriers and mobile customers.We were using an agile framework for project management and I was also responsible to build a relationship with our outsourced providers in Argentina and Brazil.I was reporting to a PMO structure in Panama and our delivery teams were distributed in Panama, Argentina, and Spain

Toronto, On, Ca

In my third year at Thomson Reuters I was assigned to deliver a new product for our Tax and Accounting vertical in North Latam.I moved to MExico City and started leading 5 system analysts responsible for the implementation and QA of our cloud editorial systems.In my 3rd month there, the actual managing director invited me to manage an operational team focused on delivering not only on-line content, but also printed magazines and books.At this time I had 33 people in my organization and 9 direct reports. It was an exciting challenge with different cultures to manage and a new area of knowledge for me as well. I was able to build a motivated team transforming the way relations were made in that office. I still have lunch with the team when I'm in Mexico City, we created a strong bond between us.My main achievements in this role were increasing our operational delivery rate by 600% in the first 6 months and starting initiatives to reduce $2Million USD in operational costs in 4yrs.

Toronto, On, Ca

After a year at Thomson Reuters I was invited to join a Global team of product consultants and I was responsible for leading our initiatives in Latin America. I was focused on being an evangelist of our product within Brazil, Argentina, Costa Rica and Mexico.At this time I was also implementing a new process for our operational team and I was mainly focused on change and project management. I was traveling 50% of the time during this experience, visiting our users in other countries and getting them up and running in our product.

Toronto, On, Ca

Thomson Reuters was the first global company in my career and it was a transformational journey for me.I started as a Business Analyst and my challenge was to bridge the communications between our end users (Lawyers) and our development team.More specifically I was responsible for creating resources such as tip sheets, requirement documents, processes designs, and UX mockups to deliver the best experience for end users.Also, I acted as an evangelist of our platform, preparing training sessions and workshops to increase product adoption and user productivity.After 3 months in the role, I got an opportunity of leading a team of 9 support analysts. It was my second opportunity to be a team leader in my career and it was challenging as the company culture was transitioning and I had to mediate the change management process with the team.

São Paulo, Sp, Br

I left M Traffic after our project ended and at Sys2b I had my first experience acting as a Product Owner in an agile software development squad.At this time my main project was to learn about the tourism industry and create a new product to help tourism agencies to be more productive and assertive. I participated in daily meetings and all the ritual meetings in a Scrum environment and I was responsible to bring product requirements and discuss the implementation details so we could keep the broader product strategy intact. At this time I started also working with UX as I was responsible also to study our product usability, running user experience surveys and bringing insights to the design team to improve our product.

São Paulo, Sp, Br

I left Spring Wireless in 2010 to live a spiritual experience in a community of consecrated people for 6 months. When I returned, I started working as a project manager and the most challenging one I did in this company was a promotional campaign focused on the owners of prepaid mobile phone lines, broadcasted on one of the biggest national television networks and promoted in high-audience TV show. I learned to work with the management of national and international suppliers, dissemination and promotion of actions on television. In general, I worked with mobile application and messaging project management.The wave of IO and Android applications was beginning, and my responsibility was to manage external providers responsible for the development of mobile applications and the SMS messaging platform used for our products.

Denver, Colorado, Us

In my third year in Spring Wireless, I was promoted to a PreSales Engineer position. I started working very closely with the Sales Teams, participating and presenting at customer meetings. Also, I was responsible to bring the technical requirements of our solutions into proposals we were sent to our prospects. Last but not least, when a customer asked for a customized solution I was the mediator between the Sales and Engineering team translating customer requirements to technical language.

Denver, Colorado, Us

This was my first full-time job as a software developer. I created script applications using Perl, PHP, C#, and Java for the telecommunication industry, more specifically for messaging solutions. I was promoted after 6 months and was responsible for a department integration project between Engineering, Sales, and product. This is was very challenging but as I have good interpersonal relationship skills I was able to implement the project and learn a lot with my cross-functional partners

Gaithersburg, Md, Us

When I came back from Italy my former manager hired me to work with her again. I joined the customer support team and now I was responsible for supporting enterprise companies with e-banking tools.I stayed there for 6 months only as I got an offer to be a software engineer in another company and that seemed a great career development opportunity for me, one that I could not let it go. In fact, this move put my career in a totally different direction.

I lived in Italy for one year after finishing college. I was a volunteer working in a global youth organization inside the Focolare Movement. I had the opportunity to work and live with people from 5 different countries and I was able to learn about cultural differences and how to work and live together with people that are different from what it is familiar to me.

São Paulo, Sp, Br

This was my first experience with software development. I started developing parts of software using Java and WebSphere as an application server. Fragsoft was a software studio that provided telecommunications solutions for companies working with VOIP. It is interesting to mention that, once again, I was also responsible for project documentation and the creation of the end-user manual.

Gaithersburg, Md, Us

At Interchange I started working on B2B customer support focused on supporting EBS Messaging tools. I was able to discover a new world of work in the private sector, and I felt good in a competitive environment, with goals and career development opportunities.

São Paulo, São Paulo, Br

I started my career working in the public sector in a technology project aiming to create a centralized database for all NGOs working in partnership with the government of the biggest city of Brazil. I was responsible for defining requirements with clients, creating project documentation and mediating the relationship between the end-user and the software engineers.

Master'S Degree, People Management

Behavioral Sciences

Mba, Software Engineering

Graduation, Information Systems