Marianne Avery Email & Phone Number

Northampton, GB

Well, you’re here on LinkedIn but maybe you’re not comfortable with it.You might not be sure what to do here, how to present yourself, or what to talk about. Whether you’re new to the platform or have just been away a while, I can help.I support solopreneurs and small businesses to thrive on LinkedIn, helping you master the power of the platform to grow.

Northampton, England, United Kingdom

I work with organisations to: 🏆 Implement product improvements🏆 Develop community programmes and support🏆 Engage and empower your teams🏆 Utilise data and technology for effective change I’ll bring a hands-on approach to your implementation, ensuring you reach your goals.We’ll improve your customer and employee experience, bringing increased productivity.

Responsible for delivering LinkedIn coaching sessions over Zoom to cohorts of women going through the Social Media Accelerator Programme.

Responsible for designing and coordinating a feedback mechanism for sharing customer insight with business functions and holding them to account for implementing required changes to improve the experience.

I take a hands-on approach to helping clients create positive and healthy cultures. When an organisation's culture is inflow, there is an excellent customer and employee experience and the business benefits from increased productivity, creativity, employee retention and improvements to the bottom line. Core areas of focus include:- managing organisational.

Responsible for transforming the online customer support community. Focusing on People, Process and Platform. Setting up a project plan for a contact centre project - back to my roots!

Responsible for content creation (including images), community management, managing customer service issues on the social feeds, monthly, quarterly and annual reporting (inc. voice of the customer insight) and sales campaign management for peak season across the geographies.Key achievements: Growing the community to >100k, recruiting a CSM and streamlining.

An 8-week internship following my Social Media Magic course. Responsible for content creation, community management and customer service across all social channels.

Responsible for aligning the customer experience across the co-located offshore Virtual Channel Teams and building a culture where colleagues are customer advocates and root cause analysis is used to deliver improvement plans.

Responsible for understanding, reviewing, investigating and transforming the customer experience through a programme of continuous improvement across the telephony channel where the service is delivered offshore.

Accountable for the commercial change pipeline being built into operational capacity plans to ensure optimum speed to market. Additional responsibilities included the management of service impacting incidents and delivery of a rolling programme of initiatives to remove customer pain points to enhance the customer experience.

Responsible for the development and implementation of new product launches and the management of a portfolio of existing consumer propositions within the UK Partnerships Business Unit.

Responsible for managing the day-to-day operational performance for the partner and ensuring that any change introduced did not disrupt business critical functions and optimised the service delivered within the UK Partnerships Business Unit.Responsible for migrating product portfolios from an outsourced provider to an insourced operating model.

Responsible for generating new product concepts, developing and delivering new customer propositions to increase market share, to improve customer retention and profitability.

Milton Keynes (UK) And Sydney, Australia

Responsible for implementing new contact centre programmes, and utilising virtual project teams across multiple disciplines, sites and geographies. Including the management of the implementation of the Virgin Mobile Contact Centre in Sydney which involved a secondment to Australia.

Swindon, United Kingdom

A UK Board role responsible for the day-to-day management of client and agency relationships across the design and implementation of new account set-up and the management of existing contact centre clients. Key Achievement: Won the best use of telemarketing, a new channel to market for Tesco Direct at the Marketing Telemarketing Awards. Sadly this business.

London, United Kingdom

Responsible for the day-to-day management of the contact centre account management, database, MI and fulfilment teams. Key achievement - won consumer telemarketing for a programme with BMW at the Direct Marketing Awards. This business is no longer trading. One Director is now The Granola Guy in Vietnam.

Step By Step Social Media Magic, Social Media, Pass+

Participating in the step-by-step social media magic programme with TechPixies. I learnt new skills and experience to take me forward into.

Diploma Of Education, Direct Marketing

Many of our clients were Direct Marketing Agencies and two of us from the senior team were offered the opportunity to attend UCL and.

Diploma Of Education, Post Graduate In Marketing Management

I learnt the fundamentals of marketing and also gained my Chartered Institute of Marketing qualification. (CIM).

Bachelor Of Arts - Ba

It was here that I first started to play rugby after a chance encounter at the student union on a Saturday night.

High School Diploma, A Levels