Marianne Avery Email and Phone Number
Hi, I’m Marianne - helping you and your business thrive. As a LinkedIn Confidence Coach, I help you get comfortable with LinkedIn and how you present yourself on it, providing:🔵 Audits - perfect if you’re already using LinkedIn but want to get more from it.🔵 1 to 1 Coaching - power hours to tackle blocks or nurture packages for more depth.🔵 Training - if you, your teams, clients, or group members need help, this is for you.“Maz is clearly an expert at how to optimise your LinkedIn profile and also how to get the most out of your time on the channel. So much was included and tailored perfectly to those attending. The group (myself included) are now keen and motivated to make progress - thanks so much Maz!” JuliaAs a Business Implementation Consultant, I help your business grow through change. Recent projects include:🔷 Product improvement through harnessing customer insights - we used technology to gain customer insights, building teams and roadmaps to implement effective changes.🔷 Call centre implementation - we launched a new call centre team with all the necessary technology, training and processes. The launch was a Champion Challenger for an existing outsourcer.🔷 Community platform improvement - we invigorated a multi-region customer service channel. With the original platform underperforming, we implemented new processes, a platform, and a new team with fantastic results.“Marianne played a pivotal role in driving the growth and development of our Global Online community during a period of significant change, which was moving at an incredibly fast pace.” Marisa In everything I do, I'm a passionate business cheerleader and friendly hands-on advisor, helping my clients to develop their businesses. Combining my skills with yours, we'll build effective strategies and techniques that deliver real results. As a former rugby player, I understand the power of teamwork and community. You’ll see, this not just in my business approach, but also in cultivating connections through my involvement with Buzz Networking, SMM Meetup and Northampton Saints.Anything else about me?🏆 I’m a season ticket holder at Northampton Saints and Lions Tourist (4 tours)🏆 I love a DIY project, I’m always planning or working on something🏆 I have a labrador and two catsI love to connect and collaborate with like-minded professionals looking to make a positive impact on LinkedIn. Use the password ‘rugby’ in your personalised connection message to let me know you’re really interested 🏉
Marianne Avery Consultancy
View- Website:
- marianneavery.co.uk
- Employees:
- 1
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Linkedin CoachMarianne Avery ConsultancyNorthampton, Gb
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Linkedin Learning InstructorMarianne Avery Consultancy Apr 2020 - PresentWell, you’re here on LinkedIn but maybe you’re not comfortable with it.You might not be sure what to do here, how to present yourself, or what to talk about. Whether you’re new to the platform or have just been away a while, I can help.I support solopreneurs and small businesses to thrive on LinkedIn, helping you master the power of the platform to grow your network and your business.Through a combination of training, audits, and personalised coaching, we'll create a winning LinkedIn profile and strategy that attracts your ideal clients and gets them on side.MY SERVICES:🏆 Audits - When you’re already using LinkedIn but want to understand what you could do to improve your results. 🏆 Power Hours - This is your chance to ask specific questions about LinkedInTM 1 to 1, a great opportunity to tackle a specific issue or plan.🏆 Nurture Packages - If you need more than 60 minutes of 1 on 1 support then a Nurture Package is perfect for you.🏆 Training - Are you looking to offer LinkedIn training to your staff, clients, or group membership? This is the option for you.I’m also a lead trainer for TechPixies, delivering LinkedIn coaching sessions to cohorts of women going through the Social Media Accelerator Programme.Helping you get to grips with your LinkedIn personal profile, company profile, posting strategy, engagement, connections, newsletters, and groups. LinkedIn has it all, and I can help you get confident with it.“Marianne drew on her vast LinkedIn experience and provided clear and informative guidance. She came prepared with resources that were used throughout the session and made available afterwards for easy reference. Her warm and friendly personality made all the sessions a pleasure.” Nikie -
Independent ConsultantMarianne Avery Consultancy Apr 2020 - PresentNorthampton, England, United KingdomI work with organisations to: 🏆 Implement product improvements🏆 Develop community programmes and support🏆 Engage and empower your teams🏆 Utilise data and technology for effective change I’ll bring a hands-on approach to your implementation, ensuring you reach your goals.We’ll improve your customer and employee experience, bringing increased productivity and creativity, employee retention and growth to your bottom line. We’ll work to support your organisational changes for the better, including community programmes, communication strategies, teamwork and collaboration.I’ll bring my experience to your organisation, developing your systems, processes, and people to help you thrive.“Throughout our time working together, Marianne consistently upheld a high level of organisation, provided unwavering support for our workloads, and displayed a readiness to tackle even the smallest tasks. She also never hesitated to collaborate with other teams to amplify the impact of our collective efforts. She was a champion for our team and our work.Personally, I deeply appreciate the guidance, feedback, and strong work ethic she shared, and I very much looked up to her as a mentor. The valuable lessons she imparted continue to shape my career positively, and I am profoundly grateful for the opportunity to have worked with Marianne.” Marisa
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Lead TrainerTechpixies Nov 2022 - PresentResponsible for delivering LinkedIn coaching sessions over Zoom to cohorts of women going through the Social Media Accelerator Programme. -
ConsultantSage Nov 2023 - PresentResponsible for designing and coordinating a feedback mechanism for sharing customer insight with business functions and holding them to account for implementing required changes to improve the experience. -
ConsultantFlint Change Ltd Mar 2020 - PresentI take a hands-on approach to helping clients create positive and healthy cultures. When an organisation's culture is inflow, there is an excellent customer and employee experience and the business benefits from increased productivity, creativity, employee retention and improvements to the bottom line. Core areas of focus include:- managing organisational change by engaging teams to be a part of that change- translating strategy into what it means for each person so they understand the part they play- identifying the gaps between the current culture and the desired state using our culture audit model- providing programme and community support I just love to ignite that spark with our clients. -
ConsultantSage May 2022 - Jul 2023Responsible for transforming the online customer support community. Focusing on People, Process and Platform. Setting up a project plan for a contact centre project - back to my roots!
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Social Media Marketing ManagerProviz Sports Dec 2019 - Apr 2022Responsible for content creation (including images), community management, managing customer service issues on the social feeds, monthly, quarterly and annual reporting (inc. voice of the customer insight) and sales campaign management for peak season across the geographies.Key achievements: Growing the community to >100k, recruiting a CSM and streamlining the reporting. -
Social Media ManagerProviz Sports Sep 2019 - Nov 2019An 8-week internship following my Social Media Magic course. Responsible for content creation, community management and customer service across all social channels.
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Head Of Customer ExperienceBarclays 2018 - 2019Responsible for aligning the customer experience across the co-located offshore Virtual Channel Teams and building a culture where colleagues are customer advocates and root cause analysis is used to deliver improvement plans. -
Head Of Customer ExperienceBarclaycard 2012 - 2018Responsible for understanding, reviewing, investigating and transforming the customer experience through a programme of continuous improvement across the telephony channel where the service is delivered offshore. -
Head Of Service DeliveryBarclaycard 2010 - 2012Accountable for the commercial change pipeline being built into operational capacity plans to ensure optimum speed to market. Additional responsibilities included the management of service impacting incidents and delivery of a rolling programme of initiatives to remove customer pain points to enhance the customer experience.
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Head Of OperationsBarclaycard 2008 - 2010Responsible for the development and implementation of new product launches and the management of a portfolio of existing consumer propositions within the UK Partnerships Business Unit.
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Head Of Service DeliveryBarclaycard 2006 - 2008Responsible for managing the day-to-day operational performance for the partner and ensuring that any change introduced did not disrupt business critical functions and optimised the service delivered within the UK Partnerships Business Unit.Responsible for migrating product portfolios from an outsourced provider to an insourced operating model.
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Product Development ManagerBarclaycard 2003 - 2006Responsible for generating new product concepts, developing and delivering new customer propositions to increase market share, to improve customer retention and profitability.
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Program ManagerMerchants 1998 - 2003Milton Keynes (Uk) And Sydney, AustraliaResponsible for implementing new contact centre programmes, and utilising virtual project teams across multiple disciplines, sites and geographies. Including the management of the implementation of the Virgin Mobile Contact Centre in Sydney which involved a secondment to Australia. -
Client Services DirectorPhone Box Uk Limited 1997 - 1998Swindon, United KingdomA UK Board role responsible for the day-to-day management of client and agency relationships across the design and implementation of new account set-up and the management of existing contact centre clients. Key Achievement: Won the best use of telemarketing, a new channel to market for Tesco Direct at the Marketing Telemarketing Awards. Sadly this business is no longer trading.
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Account DirectorDirect Dialog 1993 - 1997London, United KingdomResponsible for the day-to-day management of the contact centre account management, database, MI and fulfilment teams. Key achievement - won consumer telemarketing for a programme with BMW at the Direct Marketing Awards. This business is no longer trading. One Director is now The Granola Guy in Vietnam.
Marianne Avery Skills
Marianne Avery Education Details
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Pass+
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Direct Marketing -
Post Graduate In Marketing Management -
Bachelor Of Arts - Ba
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A Levels
Frequently Asked Questions about Marianne Avery
What company does Marianne Avery work for?
Marianne Avery works for Marianne Avery Consultancy
What is Marianne Avery's role at the current company?
Marianne Avery's current role is LinkedIn Coach.
What schools did Marianne Avery attend?
Marianne Avery attended Techpixies, University College London, U. Of London, Staffordshire University, Staffordshire University, Felsted School.
What skills is Marianne Avery known for?
Marianne Avery has skills like Program Management, Management, Outsourcing, Stakeholder Management, Customer Experience, Leadership, Financial Services, Change Management, Project Delivery, Credit Cards, Service Delivery, Product Development.
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