Maria T. Email & Phone Number

Estonia

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Haapsalu, Laane, Estonia

Maintain the computer systemsProvide end-user support and technical assistanceSet up new hires with equipment and appropriate accessWorkstation OS management/administrationMaintenance and daily usage of Sophos antivirus, AD/Azure, Attlasian products, monitoringProvide weekly minor live releases, troubleshooting ( Kubernetes, AWS, Ansible)

Tallin

Providing assistance and technical support to businesses or consumers that are experiencing technical, hardware, or software issues, with the following tasks:• Working with customers to identify problems and advising on the solution• Reviewing SQL queries• Analyzing event logs, underlying problems• Testing and fixing faulty equipment and performing hardware upgrade• Document helpdesk tickets/resolutions

Tallinn

-Coach and counsel to drive improvements in the team;-Implement and execute company policies and procedures and setting priorities;-Assure strong quality as well as productivity standards within your team;-Track and monitor performance levels, and manage underperformance;-Conduct monthly 1-2-1 meetings with CSEs of your team to maintain focus and motivation on Customer Service standards and targets;-Drive the team in order to achieve requested departmental… Show more -Coach and counsel to drive improvements in the team;-Implement and execute company policies and procedures and setting priorities;-Assure strong quality as well as productivity standards within your team;-Track and monitor performance levels, and manage underperformance;-Conduct monthly 1-2-1 meetings with CSEs of your team to maintain focus and motivation on Customer Service standards and targets;-Drive the team in order to achieve requested departmental targets;-Manage escalated complaints of hoteliers as well as customers by phone and e-mail, if necessary;-In collaboration with other Customer Service Team Leads monitor Customer Service activities and performance on a daily basis;-Schedule and distribute tasks and projects within the team;-Ensure coverage of TL line during opening hours;-Replace and carry out activities of other Team Leads or the Supervisor if needed. Show less

Tallinn

-Manage relationships with hotels by providing high levels of customer service and account management support;-Act as the main POC with hotels verifying guest information as needed;-Communicate any developments in service, products, website, or systems;-Answer any incoming questions from customers (system, reservations, etc.);-Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective… Show more -Manage relationships with hotels by providing high levels of customer service and account management support;-Act as the main POC with hotels verifying guest information as needed;-Communicate any developments in service, products, website, or systems;-Answer any incoming questions from customers (system, reservations, etc.);-Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;-Provide guidance to hotels in utilizing and optimizing our systems;-Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;-Ensure timely follow up with hotels provided through feedback;-Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed; Show less

Belgium

- Customer Support for main operational tasks in the High-Tech Industry- Managing and arranging transport & shipments across Europe- Active role in a safety committee- Support & Implementation of Lean philosophy, for example, Kaizens, 5S, GLGS, Milk Run- Collaboration with warehouse- Processing various reports such as the KPI, Lean Metrics, registration of labor hours- Keeping up to date with all the company's products and procedures- Responsible for ensuring that… Show more - Customer Support for main operational tasks in the High-Tech Industry- Managing and arranging transport & shipments across Europe- Active role in a safety committee- Support & Implementation of Lean philosophy, for example, Kaizens, 5S, GLGS, Milk Run- Collaboration with warehouse- Processing various reports such as the KPI, Lean Metrics, registration of labor hours- Keeping up to date with all the company's products and procedures- Responsible for ensuring that customer inquiries are resolved at first point of contact unless specialist knowledge or further investigation is required- Using the in-house system to record necessary informationManaging different warehouse basic tasks as:- Inbound, Outbound for CTY Project- Inventory research/report, Cycle-count- 5S audits- Customer communication Show less

Keila, Estonia

- Managing operations in the Tele-communicational Services Store- Store housekeeping, store administrative duties, physical inventories, price changes, etc.- Provide exceptional customer service and ensure the employees also provide the same level of service ( Internet, Mobile and Line networks)- Resolve customer problems or complaints by determining optimal solutions

Micro-Degree, It, Cloud-Native Application Design And Devops

Special Course In Practical Cyber Security (Ltat.Tk.018)

Ict Security Specialist, It

The skills of the specialist include a systematic examination of the work of networks to identify threats.

Specialist, It System Administration, Eucip It Junior Administrator

Linux and Windows System Administrator Active monitoring and immediate issue management Knowledge of virtualization systems Basic.

Bachelor Of Business Administration - Bba, Economics

The Bachelor of BA programme follows trends and focuses on entrepreneurship, institutions of the EU, the theory of organisation.