Maricia Atkinson Email & Phone Number

Norfolk, Virginia, United States

• Use VMware vSphere to maintain fully patched/updated/mitigated Operating System image for testing and production, and provide assistance to customers with operations of Virtual Desktop Infrastructure (VDI) systems. *Optimize system operation and resource utilization, and performs system capacity analysis and planning. *Improve processes by automation through PowerShell and PowerCLI scripting *Apply Windows Server patches and updates * Run ACAS Scans, Analyze results, mitigate findings *Use CentOS Linux-based OS to manage virtual servers*Update firmware and required device profiles installed / deployed to Zero Client devices through Teradici Management Console. *Build new Linux servers using Linux OS through vCenter vSphere. * Maintain the virtual client desktop pools and virtual machines via VMWare Horizon View Administrator for maximum efficiency. Monitor the virtual and physical network to ensure system availability through ESXTOP and PuTTY. *Update/remediate patching of ESXi hosts according to DISA STIGs. *Maintain windows Operating System STIG compliance via SCAP and STIG Viewer tools, verifying/modifying GPO/Group Policies and Registry Keys/values when necessary. *Use vSphere to compile the VDI Operating System image for testing and deployment to the user production environment. *Perform daily system monitoring through Horizon View Administrator and VMware vSphere, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. * Install new servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. * Develop and maintain installation and configuration procedures and appropriate documentation of Standard Operating Procedure (SOP).

*Use VMware vSphere to maintain fully patched/updated/mitigated Operating System image for testing and production, and provide assistance to customers with operations of Virtual Desktop Infrastructure (VDI) systems. *Optimize system operation and resource utilization, and performs system capacity analysis and planning. *Improve processes by automation through PowerShell and PowerCLI scripting *Update firmware and required device profiles installed / deployed to Zero Client devices through Teradici Management Console. *Build new Linux servers using Linux OS through vCenter vSphere. * Maintain the virtual client desktop pools and virtual machines via VMWare Horizon View Administrator for maximum efficiency. Monitor the virtual and physical network to ensure system availability through ESXTOP and PuTTY. *Update/remediate patching of ESXi hosts. *Use vSphere to compile the VDI Operating System image for testing and deployment to the user production environment. *Perform daily system monitoring through Horizon View Administrator and VMware vSphere, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. * Provide Tier III support to team members of the Help Desk team as an escalation point for unsolved issues. *Collaborate with other Systems Administrators with troubleshooting and resolving issues that negatively affect the customer’s virtual computing environment.* Install new servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. * Develop and maintain installation and configuration procedures and appropriate documentation of Standard Operating Procedure (SOP). * Research and recommend innovative approaches for system administration tasks, automated where possible.

Norfolk, Virginia Area

Provide Tier II IT Support to Clients. *SPOT Award October 2017 for Exceptional Customer Support *Install/reconfigure/reimage Laptop, Tablet, Desktop, and Virtual Desktop Interface devices, troubleshoot and manage machine hardware and peripherals (i.e. switchboxes, monitors, docking stations, display devices), troubleshoot software on Windows Operating systems (Microsoft Core Programs, Symantec/McAfee, Adobe, third-party programs), troubleshoot Virtual Private Network systems, Troubleshoot VDI devices via Teradici, modify permissions with PowerShell, troubleshoot PKI and encryption, maintain accurate records in Remedy ticketing system, train new employees, manage accounts with Active Directory or web-based Active Directory, configure printers and scanners

Provide Tier II IT Support to clients. (Temp to Hire)

Norfolk, Virginia

Provide IT Support to clients of BAI, Inc.

Chesapeake, Va

*Teach Children*Supervise Children*Maintain Licensing Standards in Classrooms*Create open communication with parents*Implement lesson plan

*Supervise Children*Inspire Positive Character Development*Maintain Communication with Parents*Maintain Current Paperwork on Students*Aid and Train New Staff*Create Physical Education Programs

Associate Of Science (A.S.), Science, 3.25

Activities and Societies: *President’s Honor Roll Spring 2014, Fall 2013, Spring 2013, Fall 2012 Tidewater Community College *Member.

Bioengineering

Activities and Societies: *University of Pittsburgh Symphony Orchestra Member: 2009-2011 *2010 Freshman Engineering Conference – presented.