Matthew Garrison Email and Phone Number

• Track network operations and engineering activities; connect/disconnect actions at the piers, maintenance; repair and replacement; and the shipment and status of replacement parts and equipment. • Assist with Site Survey’s, Network Upgrades, and new installations. • Responsible for developing standard operating procedures and work instructions for new installations and Piers’ network troubleshooting. • Global Piers Connectivity Services Safety Officer, responsible for developing and maintaining the Global Piers Connectivity Services Safety Plan. • Drive business and reporting rhythms, and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers CONUS and OCONUS. • Responsible for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations. •Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs, directing personnel to perform tasks, and reporting progress. •Oversees IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements. •Develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted. •Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs). •Manage “as-is” information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data, historical SLR performance and tools used to capture performance metrics.

• Provides the day to day management of active networks.• Ensures all computers used for network monitoring and configuration receive most current patches and software upgrades.• Configures network components in accordance with accepted internal and industry standards.• Verifies operation of configured items.• Establishes the alarm thresholds, method of notification and any other parameters deemed appropriate for network monitoring.• Develops and documents processes for monitoring, troubleshooting, configuration of networks and network devices.• Installs hardware and perform preventative maintenance on hardware.• Works with managers to support the program along with Tier III engineers. • Provides reporting on ticketing, status and inventory as requested.• Forecasts maintenance and works with clients to minimize system outages and downtime.

• Administers Motorola secured NMT and KMF network. Creates Active Directory (AD) accounts, resets passwords, and troubleshoots account access for emergency dispatch personnel at all naval installations on the Public Safety Network (PSNet).• Monitors and reports AD account activity to ensure CNIC (Commander, Naval Installation Command) IA (Information Assurance) compliance.• Creates reports for CNIC managers detailing AD account statuses and ELMR (Enterprise Land Mobile Radio) radios in use for the entirety of CONUS (Continental United States).• Programs ELMR Motorola XTS 5000 and APX Series P25 radios and initiates OTAR (Over-The-Air-Rekeying) and OTAP (Over-The-Air-Programming) operations for emergency personnel.

• Employee of the Quarter: 3rd Quarter 2016 for Boeing National Portfolio• Effectively managed employee performance including appraisals, support and training• Ensured consistent adherence to company policies, procedures and performance standards• Handled Secret, confidential and HIPAA material• Resolved critical issues in a time-sensitive environment using excellent analytical skills• Florida Security License D and Florida Security License G certified

Worked autonomously or with minor supervisionDealt with classified, confidential and HIPAA materialProvided armed and unarmed servicesWorked in office, retail and industrial facilitiesWas On call 24 hours a dayTraveled to Panama City, Florida for 160 hour assignment