Developed and maintained intranet webpages focused on internal policies and procedures, enhancing company-wide knowledge sharing and compliance.Collaborated with various departments to gather and analyze business requirements, supporting the implementation of new programs.Managed cross-departmental projects, ensuring timely delivery of content and communications.Developed and maintained secure web content, ensuring information integrity across global markets.Collaborated with cross-functional teams to align digital content with corporate policies and brand standards.Analyzed user engagement data to enhance the effectiveness of internal communication platforms.

Led a team in managing complex inquiries from top clients, focusing on problem-solving and customer satisfaction.Developed training materials and conducted sessions for new employees, emphasizing security best practices and data protection.

Resolved high-complexity issues, demonstrating strong analytical and decision-making skills, essential for identifying and mitigating potential security risks.