Marie Ficco Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Defined post-sales process in an effort to optimize campaign performance and increase customer retention. Created and ran the "HVC Program"- high value customers (HVCs) automatically upgrade to a white glove customer experience and receive strategic consulting around campaign strategy to help improve the customer's ROI and increase our customer retention.

New York, New York

As a Customer Success Manager at Proxy, I worked closely with our CRE, Enterprise, Mid-Market, and SMB clients to ensure they were having a great experience with Proxy as we grew and developed. I was part of the Field Team, working closely with our deployments, engineering, and product management teams to organize the correct resources for each project. I assisted deployment projects internally and externally and conducted new user enablement/training sessions. I contributed, where needed, to… Show more As a Customer Success Manager at Proxy, I worked closely with our CRE, Enterprise, Mid-Market, and SMB clients to ensure they were having a great experience with Proxy as we grew and developed. I was part of the Field Team, working closely with our deployments, engineering, and product management teams to organize the correct resources for each project. I assisted deployment projects internally and externally and conducted new user enablement/training sessions. I contributed, where needed, to hardware testing, maintenance, and updates. Finally, I was building the renewal process from scratch as we handled our first round of renewals and I was the main point of contact for all renewals. Show less

New York, New York

As a Senior Customer Success Manager at Condeco, I was responsible for customer retention and relationship management for our Global Key Accounts in the US/North America. I was directly paired with the VP of Global Accounts - Americas and also worked closely with the Support team, Project Management team, and Technical Consulting team as an internal advocate for our customers.

New York, New York

As a Customer Success Manager at Condeco, I was responsible for client retention and relationship management for our Enterprise and mid-market North-American accounts. I pulled user data and reviewed this data in executive business reviews, either onsite or over a video conference. While onsite, I assisted in implementing new solutions procured by our clients. I managed support escalations and acted as a mediary between our Support team based in India and my clients based in North America. I… Show more As a Customer Success Manager at Condeco, I was responsible for client retention and relationship management for our Enterprise and mid-market North-American accounts. I pulled user data and reviewed this data in executive business reviews, either onsite or over a video conference. While onsite, I assisted in implementing new solutions procured by our clients. I managed support escalations and acted as a mediary between our Support team based in India and my clients based in North America. I worked closely with the Project Management Team, Pre-Sales Engineering team, Post- Sales technical consulting team, and finance team. I am passionate about Customer Success and enjoy helping my clients meet their required business objectives as a result of using our technology. I do this by understanding what "Success" with our solution would look like to their business and developing a plan to get there. Show less

Greater New York City Area

As a Customer Success Manager at Pexip, I was responsible for client retention, which was measured by our yearly subscription renewals/ Annual Recurring Revenue (ARR). I managed our existing clients/relationships in the Americas and acted as an advocate for existing customers as Pexip continues to grow, improve, and change. I worked closely with our Territory Sales Directors in the Americas and our Operations team. I am passionate about providing technology that delivers significant… Show more As a Customer Success Manager at Pexip, I was responsible for client retention, which was measured by our yearly subscription renewals/ Annual Recurring Revenue (ARR). I managed our existing clients/relationships in the Americas and acted as an advocate for existing customers as Pexip continues to grow, improve, and change. I worked closely with our Territory Sales Directors in the Americas and our Operations team. I am passionate about providing technology that delivers significant value while providing excellent customer service, making it natural to want to renew and continue the partnership. Show less

Jersey City, New Jersey

AvePoint is the Microsoft Cloud expert. Over 15,000 companies and 5 million cloud users worldwide trust AvePoint to migrate, manage, and protect their Office 365 and SharePoint data. AvePoint’s integrated cloud, hybrid, and on-premises software solutions are enhanced by 24/7 support and award-winning services. Organizations across six continents and all industries rely on AvePoint to ease transition to the Microsoft Cloud, increase IT administrator productivity, and satisfy governance and… Show more AvePoint is the Microsoft Cloud expert. Over 15,000 companies and 5 million cloud users worldwide trust AvePoint to migrate, manage, and protect their Office 365 and SharePoint data. AvePoint’s integrated cloud, hybrid, and on-premises software solutions are enhanced by 24/7 support and award-winning services. Organizations across six continents and all industries rely on AvePoint to ease transition to the Microsoft Cloud, increase IT administrator productivity, and satisfy governance and compliance objectives.A four-time Microsoft Partner of the Year Award winner, AvePoint has been named to the Inc. 500|5000 six times and the Deloitte Technology Fast 500™ five times. AvePoint is a Microsoft Global ISV Partner, Gold Application Development Partner, Gold Cloud Platform Partner, Gold Collaboration and Content Partner, and US Government GSA provider via strategic partnerships. Founded in 2001 and headquartered in Jersey City, NJ, AvePoint is privately held and backed by Goldman Sachs. Show less

Richmond, Virginia

Richmond, Va

- Brought in new accounts, maintained accounts, and up-sold accounts in order to produce ROI for the customer and create lifetime customers for my company- Provided demonstrations of our software/walk-throughs for our clients via screen share - Worked with clients to build effective campaigns by consulting in planning stages- Assisted with conflict resolution where needed- Led training sessions for current and new employees- Acted as a resource for new employees and… Show more - Brought in new accounts, maintained accounts, and up-sold accounts in order to produce ROI for the customer and create lifetime customers for my company- Provided demonstrations of our software/walk-throughs for our clients via screen share - Worked with clients to build effective campaigns by consulting in planning stages- Assisted with conflict resolution where needed- Led training sessions for current and new employees- Acted as a resource for new employees and current- Achieved at least 100% of monthly quota 16 out of 17 months employed - Achieved at least 110% of quarterly quota every quarter employed Show less

Richmond, Virginia Area

- Dedicated to finding new accounts, then maintaining the accounts through current and future projects- Sales/Recruiting focus in manufacturing/logistics industry- Increased client's productivity by alleviating stress associated with the recruitment/hiring process- Three month intensive sales training provided by company

Richmond, Virginia

- Responsible for accurate order entry to ensure deadlines were met- Researched/sourced products- Calculated/provided pricing- Developed/ maintained vendor relationships- Created/ managed social media- Supported outside sales representatives- Provided customer service for clients