Mariko Troyer Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

Driving value and success with LogicMonitor's SLED vertical

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

• Team lead in HomePay’s award-winning clientservices department, which provides expert guidance and account management for client via phone, and email regarding household employment taxes and payroll.
• Consults daily with clients to better understand their needs, communicates clearly and empathetically with them about potential issues, and find solutions to HR, payroll, and tax inquiries that align with their.
• Demonstrates critical thinking skills in identifying opportunities for efficiencies, and improvements to team procedures to better manage workload, and save on man-hours in a fast-paced, start-up environment.
• Mentor associates in the niche household employment compliance industry, and answer their questions about payroll and taxes. Trained them as Efficiency Coordinator to raise their Key Performance Indicators.
• Collaborates regularly with sales, business development, product, operations, and engineering/development teams to guarantee client satisfaction, and improve the HomePay product.
• Writes tickets identifying bugs with the HomePay product in JIRA; QA tests enhancements before release to identify potential issues.

Austin, TX

• Coordinate and oversee Emergo’s international sales team. Duties include providing salespeople with guidance on answering new leads, and with written detailed proposals to answer specific client needs.
• Assist in closing sales that ranged from $5,000 to over $50,000 for varying medical device regulatory consulting services worldwide. Tracked and analyzed global sales and lead data to improve revenues.
• Position requires staying abreast of complex regulatory markets worldwide, necessitating regular research and updating of market-specific knowledge to effectively provide sales guidance and close leads.

Austin, TX

• Developed the website content and social media presence of Artprofiler.com, an art-focused website with weekly features stories, subject profiles, photo essays, and interviews.
• Managed Artprofiler’s social media accounts including pages on Facebook and Twitter, and chart web traffic patterns on Google Analytics. Strategized way to increase readership and followers.

New York, NY

• Responsible to the Eastern Regional Manager, New York Branch Manager, and Planning Manager in the negotiation of annual contracts with local hotel partners of one of Asia’s premiere travel agents.
• Oversees multiple company databases, inventory systems, and updates to several company websites. Other duties include answering phones, arranging meeting space, and responding to incoming inquiries.
• Increases brand awareness through new hotel partner relationships by networking at industry events and trade shows. Develops and maintains existing relationships.
• Presents to both superiors and hotel partners in order to discuss strategies to increase sales and strengthen business relationships, and monitors raw data to map company and industry trends.

Greenwich, CT

• Coordinated the grand opening events for all new branches of United Rentals and executed marketing campaigns, overseeing an annual event budget of $51,000.
• Wrote and finalized all associated marketing materials - including flyers, print ads, press release, and radio ads - for each grand opening event.
• Communicated with senior-level staff in each region of the United Rentals corporate structure. Kept all associated parties appraised of the event’s status, and incorporated their input into planning the event
• Provided comprehensive administrative and logistical support to the VP of Marketing, including the preparation of expense reports, answering phones, arranging travel itineraries, and other duties as assigned.

New York, NY

• Handled the multiple administrative and logistical duties for the Executive Director, Director of Research and Public Relations Director
• Wrote and edited C-100’s successful proposal to the Luce Foundation for a $30,000 grant for the distribution of the Mirror Survey
• Created and edited of the “Mirror Survey: American and Chinese Attitudes Toward Each Other.” Aided in the preparation for a national press conference DC that unveiled the survey results
• Assisted in the event planning and fundraising for conferences in the US and China through a host of prominent speakers including businessmen, educators and politicians

West Nyack, NY

• Provided administrative support; duties included taking meeting minutes, managing and overseeing a number of databases, tracking correspondences, arranging meetings and taking phone calls.
• Primary responsibility was to maintain, update and develop marketing materials for the firm, which included the corporate brochure, website, associated pamphlets and company presentations.
• Position demanded creative initiative in generating new ways to market the firm and keep up with industry trends.

Certificate, Advanced Japanese Language

Ma, Japan Studies

Ba, History, Japanese