Marilyn Reyes Email & Phone Number

Answer constant inbound calls accurately and consistently in a professional, confident manner to accomplish first call resolutionProfessionally research, resolve, update customer records, document calls and de-escalate customers questions and issuesExecuted an exceptional performance rate with a 98% Handle Ratio and Average Handle Time of 260.4 secondsAssist customers navigating online banking platforms by trouble shooting password resets, complete maintenance forms, and provide… Show more Answer constant inbound calls accurately and consistently in a professional, confident manner to accomplish first call resolutionProfessionally research, resolve, update customer records, document calls and de-escalate customers questions and issuesExecuted an exceptional performance rate with a 98% Handle Ratio and Average Handle Time of 260.4 secondsAssist customers navigating online banking platforms by trouble shooting password resets, complete maintenance forms, and provide assistance with our third party bill pay systems Show less

Westlake, Texas

Demonstrated proper and accurate execution of Fidelity’s call modelAnswered inbound calls and assisted clients with account inquiries while also performing express/warm transfers to the appropriate department Maintained a performance rate of 6.66 Clients Per Hour and Average Handle Time of 476 secondsObtained an average call evaluation score of 3 for the quarter, in line with the national averageActive contributor to the team’s culture and took the initiative to create the… Show more Demonstrated proper and accurate execution of Fidelity’s call modelAnswered inbound calls and assisted clients with account inquiries while also performing express/warm transfers to the appropriate department Maintained a performance rate of 6.66 Clients Per Hour and Average Handle Time of 476 secondsObtained an average call evaluation score of 3 for the quarter, in line with the national averageActive contributor to the team’s culture and took the initiative to create the Social club to enhance team building, engagement, and inclusivity Show less

Lewisville, Texas, United States

Open various of personal and business accounts Process loan applications and cross sell company products Conduct monthly audits of new accounts and loan applications Post timely deposit, withdrawals, and loan paymentsMeet quarterly branch goals Expertly provide prompt and professional customer servicePerform beginning and end of day duties, including balancing the vault and teller drawer Address patron inquiries and ensure problem resolution Follow company… Show more Open various of personal and business accounts Process loan applications and cross sell company products Conduct monthly audits of new accounts and loan applications Post timely deposit, withdrawals, and loan paymentsMeet quarterly branch goals Expertly provide prompt and professional customer servicePerform beginning and end of day duties, including balancing the vault and teller drawer Address patron inquiries and ensure problem resolution Follow company policies, procedures, and government regulations Show less

San Marcos, Texas, United States

Qualified for highly selective student internship program that assisted members with account and product inquiries while conducting applicable member transactionsOperated and maintained cash drawerConsistently exceeded established sales and loan goalsEnsured security and confidentiality of account information, in compliance with all applicable laws and regulationsFollowed all internal control and security measures in accordance with policy and government regulation

Bachelor Of Arts - Ba, Integrative Studies

Art/Art Studies, General

Dual Credit Program GPA 3.8