• Conducted proactive outreach to 40+ prospective foreign employees daily, cultivating a robust talent pipeline and expediting the recruitment process.• Orchestrated seamless interview schedules for technical engineers, optimizing resource allocation and ensuring a well-coordinated candidate evaluation process.• Spearheaded the implementation of a comprehensive database system, recording essential candidate data, insights, and recommendations, collaborated closely with department heads to refine candidate evaluation criteria, enhancing the alignment between candidates' skills and job requirements, leading to a 30% rise in successful hires.• Streamlined administrative processes, including document verification and visa processing, ensuring full compliance with international hiring regulations.• Proactively identified and engaged with passive candidates through LinkedIn and other platforms, expanding the talent pool by 20% and introducing a diverse range of potential hires.

• Demonstrated proficiency in using Opera Oracle system to handle over 20 VIP guest requirements and ensure their seamless experience, including preparing their amenities in advance and coordinating their entrance and transportation needs.• Provided exceptional customer service by personally escorting guests to their rooms, and promptly addressing their needs, inquiries, and complaints.• Conducted over 3 daily thorough inspections of rooms and suites, ensuring adherence to maintenance and cleanliness standards, and prepared decorations for special events.• Assisted handicapped guests in enjoying their hotel experience by providing information on accessible services, facilitating their participation in hotel activities, and escorting them to various amenities.• continuously followed up with no-show guests and long-stay guests through courtesy calls, offering personalized assistance and arranging requested amenities. Also communicating with guests prior to their arrival, confirming reservations and addressing any specific facility requirements.• Successfully upsold hotel membership cards to guests, highlighting benefits such as discounts and loyalty points.• Exceeded guest expectations by anticipating their needs and delivering personalized services.