Marin M Email & Phone Number

Results-oriented Business Solution Specialist with extensive experience in implementing and managing business applications and solutions. Proven ability to analyze business needs, develop and deploy tailored solutions, and ensure seamless adoption and integration. Skilled in troubleshooting complex issues, providing expert guidance, and collaborating with cross-functional teams to drive business growth and efficiency. Committed to continuous improvement, customer satisfaction, and leveraging technology to meet business objectives.

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  Business Solutions Specialist

  Tekion Corp

  Mar 2024 - Present - Bengaluru, Karnataka, India

   Worked as a Business Solutions Specialist. Managing and training the new trainees on the application. Training, designing and implementing of software through remote – Live chats and Zoom/Teams calls. Consulting with automotive dealerships: Analyzing their needs and pain points to recommend suitable TEKION solutions. Analyzing and identifying all the business requirements from clients and communicating them to the right team/ resources thatcan address the same. Provide presentations and demonstrations on features and releases. Evaluate and communicate systems requirements with development team and maintain systems processes, includingdelivering monthly status reports to all relevant parties. Document customer’s functional and technical requirements, user stories, wireframes, and acceptance scenarios. Being proficient in inventing processes or systems needed to implement changes Strong writing, communication and interpersonal skills that will enable interaction with senior-level management and clients Ability to translate data into actionable insights Solid organizational skills, including multitasking and time-management Delivering comprehensive training: Onboarding dealership personnel on the TEKION Platform ensuring smooth adoption andproficiency. Solution Expertise – Developing in – depth knowledge of the TEKION platform: Being proficient on its functionalities,features and integrations. Staying updated on the industry trends – Monitoring market developments and competitor’s offerings to adapt strategieseffectively. Implementation and Business growth - Working with the clients and internal teams to configure and customize TEKION fortheir needs. Managing projects effectively – Ensuring timely completion for the implementation projects while maintaining clientsatisfaction.