Mario Santos Email and Phone Number

Manage a portfolio of strategic accounts with an ARR of $19+ million Consistently Identify and close opportunities for footprint expansion generating an annual revenue of $3+ million, Identifying risks and issues to engage in mitigating strategies, and taking corrective action as appropriate to ensure value realization for our customers. Overall relationship management and risk mitigation to ensure the highest level of satisfaction, highest renewal rate, product adoption, and reference-ability of customer base.Develop an annual strategy for accounts and territory planning focused on the customer's journey to ensure customer product adoption and value realization when compare to the value proposition.

Provide management oversight of Cloud Services, establishing account communication, governance, and expectations that create positive customer satisfaction.Coordinate through the practice managers all delivery activities and acting as the escalation point for all delivery issues for Cloud Services, SaaS, and on-premise deployments. Doing so while identifying and managing dependencies with sub-projects, other accounts, other Internal Services delivery and external organizations.Accountable for budgets of accounts to ensure that engagements provide necessary support to clients while also remaining profitable for the company.Manage all cloud adoption activities for new cloud customers migrating to the Ellucian data center. Including assisting with tasks from infrastructure build, firewall rules to application deployment, and customer testing and approvals. All while maintaining frequent detailed communication with the customer to ensure the highest level of satisfaction, adoption, and onboarding.

Lead strategy design, ERP training, and implementation of Banner Financial Aid system for private colleges and universities managed change throughout the process.Assisted clients in determining best practices for their institution.Project manager and Functional/technical support