Project Manager, managing and delivering IT software, Web applications, websites and IT services projects.Responsible of the planning, delivery, execution, monitoring and controlling and closure of software implementation projects. In addition to support and sustainment/enhancement projects under IBM Consulting.Delivering under a hybrid methodology of Agile and waterfall. Experience in project delivery model under SAFe framework.Ensuring that project deliverables and milestones are delivered on time and within budget. Using collaboration tools like JIRA for tasks tracking and Iterations planning, MS Project for scheduling, MS Excel and other internal IBM tools for budget and effort tracking.

Support Manager in Global Professional Services and Support department for our clients who are Banks and Financial institutions. Responsible of:• Managing the post implementation go live of the banking software systems.• Managing a portfolio of multi-site Bank clients in Lebanon, Morocco, Tunisia, Algeria and Egypt in French, English and Arabic languages.• Managing a geographically dispersed SMEs team of business and technical consultants.• Oversee all requests, incidents and problems by respecting the contractual SLAs.• Acting as a hierarchical point of escalation and co-ordinate response to critical issues raised between the following teams: quality assurance, product engineering, product management, ICT, database performance, release management.

1- Managing and delivering IT infrastructure projects:Project manager, responsible of the planning, delivery, execution, monitoring and controlling and closure of IT infrastructure projects under GTS including:- Storage creation and maintenance NAS and vNAS.- VLAN addition changes.- Infrastructure involved or exposed to: Networking ( private, public), Intel and Linux servers -physical or VM, storage devices, cabling, switches and cabinets.- SCOAD/CAR submission and follow up.Interaction with several teams:Data center service (DCS) team.US GTS SMEs.Operational and steady state support teams in Argentina.Operational,Transition and steady state support teams in India - IMI team.Solution and Network Architects.Storage SMEs.IBM Proposal Mangers, Portfolio Managers Project and Delivery Executives.Client PMs, Sponsors and Executives.The projects streams include: infrastructure build and configuration, solution build and configuration, monitoring and altering configuration, reports development, data migration, setup and transition to steady state support and decommissioning.The projects infrastructure phases involved: procurement of cabling, servers, switches, build of the network and configuration of the infrastructure. Along with the integration between Network provider infrastructure, and client current systems integration.2- Managing and delivering IT software projects:Project manager, responsible of the planning, delivery, execution, monitoring and controlling and closure of software implementation, support and sustainment projects under GBS including:- public health solution under a program framewrok.Using a hybrid of Agile and waterfall methodology, to ensure that project deliverables and milestones are delivered on time. Using collaboration tool like Rational Team Concert (RTC) for tasks tracking, MS Project for scheduling, and MS excel and internal IBM tools for budget tracking.

- Senior Consultant for Fidelity Investments- Senior Oracle PL/SQL developer - SQL and system process tuning- Working with ODC teams in USA and India- Developing in an Agile Framework

- Planned and managed the implementation and deployment of several banking software systems at customers’ sites, following the PMI project-management methodology.- Conducted project planning by collecting requirements, defining scopes, creating WBS, defining activities and developing schedules, estimating costs and defining budgets.- Defined and identified the manpower, resources requirements and deadlines of the project according to the clients’ objectives.- Mentored and trained junior consultants.- Was in charge of the implementation and installation, testing and support of several banking software systems at customers’ sites.- Gathered and collected business, Stakeholder, Solution and Transition requirements.- In addition to all the activities under my previous tile as “Senior Technical/Business Consultant/Analyst”.- Conducted the deployment of the new solution to production and live environments, after doing pilot simulations, phased deployment, parallel run deployment and in some projects Big Bang deployment.Conducted 10 successful banking software implementations through Path Solutions company in the following banks:Banque du Senegal BIS(Senegal)Banque du niger BIN (Niger)Bank Nizwa(Oman)Ibdar merger bank (Capivest, Elaf Bank and Capital Management House) (Bahrain)Bank ASYA(Turkey)Banque Al baraka d’Algerie BBA(Algeria)Mid Clear(Lebanon)Bank of Khartoum BOK (Sudan)Arcapita(Bahrain)Kuwait Finance House(Bahrain)

- Provided on-site and off-site technical implementation and support for banking solutions for Path Solutions clients.- Conducted unit, integration and system testing and prepared test plans and test cases.- Prepared documentation: code walk-trough, Software Requirements Specifications and data dictionaries.- Was in charge of the technical implementation and installation, testing and support of several banking software systems at customers’ sites.- Gathered and collected business, technical, Stakeholder, Solution and Transition requirements.- Conducted system analysis, requirements gathering, creation of business and technical design documents.- Developed data correction scripts for the database live environment due to system defects and bugs.- Developed complicated SQL queries and sub-queries for central bank reports under Oracle and Sybase RDBMS.- Conducted code performance enhancement and SQL performance tuning: using Oracle hints, Oracle optimizer and execution plans monitoring, enhancing indexes usage, triggers usage, enhancing joins and locks on contention tables.- Conducted the data migration from the bank old legacy systems to the new implemented banking system using Oracle PL/SQL by creating: staging tables, views, DML and DDL for data import, functions and procedures for data validation and verification using cursors, loops, sequences and exceptions handling, stored procedures for data export to final tables using also DBLinks to insert data into other staging databases.- Was in charge of the databases merging between the banks different systems into one final database related to the new banking system under Sybase and Oracle RDBMS.- Was in charge and involved in the customer trainings and users acceptance testing (UAT).- Was in charge of the post implementation technical support, incidents and issues management.- Conducted system software version upgrades.- In addition to development activities and modifications.

- Provided object-oriented/client-server design, programming, debugging and testing for investment, banking and finance systems, written in power builder language under Oracle and Sybase RDBMS and following Waterfall and Agile SDLC methodologies.- Conducted system modification, development of new user interfaces and new modules.- Prepared test plans and user documentation for the banking systems diverse products.- Provided on-site implementation solutions support for Path Solutions clients.