Mario Rodriguez Email & Phone Number

New Milford, Ct, Us

Bethel, Connecticut, United States

-Manage users on Microsoft Azure and Active Directory-Take calls, log tickets and solving cases on Salesforce-End user assistance and customer service-Handling machine and device diagnostics, repairs and replacements-Running remote sessions and in-person meetings with end users to install software, run updates, and general diagnostics-provide exemplary customer service to all users, clients and consumers who walk in through our doors!

Danbury, Ct

-Tier I & II Software and PC support to users both physically and remotely.-Assisting users in accessing and creating their user accounts.-Updating and developing knowledge base solutions/instructions-User account configuration via Azure active directory.-Organizing team meetings.-Conduct training for newly hired employees.-Manage ticketing system daily for end user requests-Troubleshooting a Windows environment -Utilizing Cisco and Windows product to provide remote assistance to end users

Seattle, Washington, United States

-Processing rent, vendor invoices, and administrative assistance with operational expenses for a commercial building totaling 170,000 sq. ft.-Maintaining customer service and tenant relations while handling day to day operations.-Project Managing vendors and engineers for services being conducted on site-Negotiating service contracts-Managing office tenant space, retail tenant space and building maintenance.

Seattle, Washington, United States

My role was to fill in as a temporary receptionist or admin support where necessary. Most of my time was spent handling reception for downtown law firms and property management companies, including one assignment as a temporary mover for a major tech company changing offices in Bellevue, WA.

Bethel, Connecticut, United States

Ordering food stuffs from vendor, maintaining shelf stock and accurate merchandising was paramount and primary responsibility. I would delegate tasks to all clerks and provide exemplary customer service to all patrons.

Danbury, Connecticut, United States

-Tier I & II Software and PC support to users both physically and remotely.-Assisting users in accessing and creating their user accounts.-Updating and developing knowledge base solutions/instructions-User account configuration via Azure active directory.-Organizing team meetings.-Conduct training for newly hired employees.