Mario Maravolo Email & Phone Number

Howell, Mi, Us

Pleasant Grove, Utah, Us

Brought my previous customer success experience to foreUp to improve current client relationships. Providing proactive and quick response times leading to successful renewals. Working to identify opportunities for automation to allow our Customer Success staff members to focus on more proactive opportunities. - Relationship Management - Serve as primary point of contact, relationship and renewal manager for over 350 golf courses in the Midwest United States.- Cross Selling - Identify and act upon growth opportunities for additional upgrades, advanced products & services.- Event Management - Effectively plan and lead conference calls with internal and external participants. Provide proper documentation, follow up discussions and change management as needed.- Process Management - Continuously review and refine proactive contact and support process workflows to optimize efficiency, effectiveness and identify opportunities for automation.

Colorado Springs, Co, Us

‣ Focused & Organized - Lead and write competitive practices along with head coach.‣ Leadership - Passionate leader that is dedicated to fostering the growth an development of young swimmers.

Las Vegas, Nevada, Us

Joined Teesnap to reinvigorate the Customer Success, Operations and Implementation departments. Provided leadership through strategic direction for the implementation team. Oversaw the management of the post sales internal operational process, eliminating and integrating several software pieces to create a seamless system workflow. - Operational Management - Orchestrate customer and employee hardware deployment, repair, and reallocation.- Organizational Ownership - Managed and maintained the entire fleet of customer hardware and employee equipment inventory through our MDM system.- Product Research - Researched, tested and deployed a variety of hardware solutions for mobile and fixed workstation use.- Supervisory Management - Supervised our implementation team of 10 in their main task of installing new hardware, as well as training and rollout of Teesnap’s software and services.- Executive Collaboration - Collaborate closely with cross-functional teams to improve overall internal system efficiencies.

Boston, Massachusetts, Us

Acted as the main point of contact for five Fortune 100 customers totaling over $24m in YoY revenue using our AI operated contact center software. Organized cross functional account teams for each customer, leading bi-weekly or monthly client review calls studying the software’s performance. Coordinated and led Quarterly Business Reviews with C-Level executives. - Relationship Management - Serve as the primary point of contact and advocate for Fortune 100 accounts by managing implementation, training and upgrades.- Executive Alignment - Collaborate with several key stakeholders to support a portfolio of content center clients within adoption and engagement.- Customer Satisfaction - Empower users by onboarding and driving value, adoption and engagement as well as configure and customize the Cogito application to address client challenges.- Reporting & Metrics - Delivered high impact reporting for each client contact indicating strengths and weaknesses of their users indicating best avenues for improvement of CX and NPS scoring.- Performance Strategy - Investigate client’s technical issues and work cross functionally to strategize and resolve for greater customer satisfaction, resulting in an increase of trust and use of the AI driven software.- Upsell & Quota - Educate the client on feature enhancements and evolution of the platform using performance and market analysis. Consistently met and exceeded monthly quota goals for usage and added applications. - Internal Optimization - Created Account and Opportunity activity monitoring through SalesForce for executive level monitoring and transparency.

Asked to join W5 Golf as a start up in the golf marketing and reservation center services industry. Specifically worked directly with their newest accounts and began building SOPs for the entire company’s departments. Led the successful account and support growth from 35 clients to over 750 clients until the eventual sale to NBC Universal in 2022. - Relationship Management - Develop, maintain, and retain successful relationships with over 400 golf facilities with an average ARR of $89K in the contact center space.- Drive Value - Regularly consult with executive members on various aspects of golf operations including but not limited to streamlining processes, inventory control, opportunities for increased revenue and customer database management.- Leadership - Hired, trained and managed the account management, client services and technical support team focusing on agreed up KPI’s, driving revenue, upgrade and renewals. - Success & Product Planning - Regularly strategize, plan, and implement projects based on client requests.- Product Expert - Administrate and plan the installation of new product development and releases. Collaborate with the sales and product team to optimize customer satisfaction and increase product usage.- Program Management - Specialization in implementing, configuring, maintaining, and updating products/software through consistent communication to assist clients in meeting their business goals.- Leadership Ingenuity - Introduced, built and managed CRM/project management and task management software for W5 Golf company wide use as well as training and supervising product implementation, client services and reservation management staff.

Chicago, Il, Us

Hired as the main point of contact, trainer and installer in the worldwide headquarters for Troon Golf, EZLinks’ largest exclusive account. This client accounted for nearly 35% of overall EZLinks’ YoY earned revenue. Eventually was asked to take on 5 additional management companies accounting for an additional 15% in overall incremental revenue.- Relationship Management - Fostered and managed the overall training and consulting relationship for numerous golf course management companies and individually operated golf course facilities worldwide.- Executive Alignment - Worked and consulted with facility operation managers, golf professional staff and accounting teams using EZLinks' software suite including onboarding, revenue management and retention.- Product Expertise - Acted as the main point of contact for the product development team prioritizing SaaS product milestones based on client feedback and systems that make our software unique in its industry.- Monthly Quota - Consistently met and exceeded monthly quota via upsell, renewals and overall increased product usage.- Educator & Speaker - Presented annually to 100’s of golf course General Managers, Head Golf Professionals and Food & Beverage managers at the Troon Annual Sales & Marketing Conference.

Scottsdale, Arizona, Us