• Greeted customers and ascertained customers' needs. • Directed individuals to merchandise locations. • Maintained adherence to all company protocols. • Prioritized and accomplished wide range of tasks each shift. • Verified that all customers received receipts for purchases. • Updated computer inventory listings. • Organized racks and shelves to maintain the visual appeal of the store. • Prepared merchandise for sales floor. • Helped customers with questions, problems and complaints in person and via telephone. • Developed positive customer relationships through friendly greetings and excellent service. • Provided repeat customers with exceptional care and attention. • Kept work areas clean and neat at all times. • Prepared outgoing shipments. • Accepted and processed returns. • Maintained records related to sales. • Answered questions regarding the store and its merchandise. • Stocked shelves and supplies and organized displays. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Completed all point of sale opening and closing procedures, including counting the contents of the cash register. • Maintained established merchandising standards, including window, sales floor and promotional displays. • Recommended merchandise to customers based on their needs and preferences. • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. • Conducted monthly inventories of materials on the sales floor.

• Controlled line and crowd with quick, efficient service.• Memorized ingredients and recipes for 20+ specialty drinks.• Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.• Engendered customer loyalty by remembering personal preferences and allergy information.• Maintained regular and consistent attendance and punctuality.• Constantly expanded personal knowledge of coffee styles and varieties.• Prioritized drink requests while managing interruptions.• Accurately took to-go and special orders via phone.• Conducted successful cash audits at the end of each shift.• Used signage and verbal communication to encourage recycling and composting.• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.• Complied with standards for merchandising, stocking and storing product.• Cleaned counters, machines, utensils and seating areas daily.• Assisted staff in building their expertise of coffees, teas and merchandise.