Marisol Greco Email & Phone Number

San Jose, Ca, Us

Sunnyvale, Ca, Us

As part of the Go-to-Market Enablement organization, I work closely with the Global Support business to design, develop, and implement learning and development strategies. My responsibilities include identifying learning needs, creating tailored educational programs, and ensuring these initiatives align with our overall business objectives and goals. I facilitate both structured and open discussion sessions on essential topics such as vision, mission, and values. When off-the-shelf materials don't meet our specific needs, I develop bespoke content, particularly for subjects like energy leadership and diversity, inclusion, and belonging (DIBs). By leveraging my expertise, I enhance the business's capabilities, improve employee performance, and drive sustainable growth through continuous learning and skill development.

Sunnyvale, Ca, Us

• Led the Bay Area Site for Hispanics of LinkedIn Alliance (HOLA) ERG, fostering community and professional development.• Organized events to support the Hispanic/Latino community, promoting diversity and inclusion at LinkedIn.• Collaborated with cross-functional teams to drive initiatives and create a supportive environment for underrepresented groups.

Sunnyvale, Ca, Us

• Acted as the primary contact for global accounts in the West region, handling product inquiries and technical escalations for LinkedIn Sales Solutions and Talent Solutions• Provided product training to LinkedIn Recruiter administrators and end-users, facilitating the hiring of top talent through leveraging new features• Managed order allocation during renewals for existing clients, ensuring smooth transitions and client satisfaction

Sunnyvale, Ca, Us

Selected for a 5-month rotation program with Strategy & Operations team within Global Customer Operations, focusing in Sales Solutions business. Responsible for driving the thinking and facilitating the development of strategies, policies or best practices that result in efficiency gains.Developed and presented strategic business cases to support growth initiatives, addressing complex and ambiguous challenges across Global Support, Sales Solutions team.Drove and collaborated on leading QBRs from initial planning to final presentations, including readouts with Sales and Product leaders, ensuring impactful insights and actions.Maintained a comprehensive understanding of the business, its products, and core metrics for Global Support Sales Solutions team, utilizing this knowledge to inform decisions that maximize value for our customers and members.

Sunnyvale, Ca, Us

The Strategic Support team is part of Support Services organization within Global Customer Operations at LinkedIn. I provided technical support and product knowledge for strategic accounts in the West region who utilize LinkedIn Talent Solutions tools to find the perfect hire. We partnered with our clients to maximize the use of our recruiting tools, as well as collaborate with our internal teams with client training and order processing.September 2015 - Winner of "Top of the Charts" Results Award for the Growth and Engagement team. This award was given based on Q1 and Q2 performance results based on customer satisfaction (obtained 9.7 out of 10 points).

Sunnyvale, Ca, Us

The Enterprise Services team at LinkedIn is part of the Global Customer Operations division dedicated to provide direct support to LinkedIn members and clients. During my time as Enterprise Support Specialist, I assisted our Talent Solutions clients (LinkedIn Recruiter) who experience any technical difficulties with the platform, requested additional training resources in order to easily navigate through the tool while helping them find top talent. Some of the daily activities I performed include:- Strive to make sure each corporate client is successful through proactive service outreach and consultation via e-mail and phone.- Track customer feedback and following up with Product and Engineering regarding site feature enhancements.- Conducting onboarding calls for newly provisioned customers to ensure they can access and effectively use our Talent Solutions product(s).

Round Rock, Texas, Us

Dell Cloud Client Computing Group (CCC) is the global leader in desktop virtualization solutions. The CCC portfolio includes industry-leading thin, zero and cloud PC client solutions with advanced management; desktop virtualization software and Dell’s Simplified Appliance and Enterprise solutions.Responsible for selling technical solutions, products, and /or services (via telephone, chat, or e-mail) that address customer needs of varying complexity; and/or working with subject matter experts to address a solution of even higher complexity.Support field sales, channel partners and Dell Account Management Team throughout the sales process.August 2013 - Received award for Inside Sales Representative of the Quarter

Supervised and retained new and existing out of state clientele by assisting in the ordering process and product knowledgeGenerated weekly newsletters to educate customers about product line and special pricingDeveloped a monthly sales forecast and work closely with Field Sales Representative to achieve sales goals by making co-calls, schedule visits and follow upManaged multiple customers PO's by fax, email, phone and specialized computer interfaceConfigured custom orders utilizing nonstandard calculations and CAD drawings

Tucson, Arizona, Us

Analyzed university data on selected companies. Preformed data mining of UA and industry Web sites to uncover University relationships. Drafted summaries of information into reports to be sent to the vice presidentsAssisted in the planning, organization and staffing of football tailgate partiesCreated and maintain a monthly Corporate Relations activities and events calendar.

Tucson, Arizona, Us

Provided and coordinated hardware and software support as needed for faculty for the Center of English as a Second Language (CESL) deparmentCollaborated with faculty to implement activities for International exchange students Organized classroom schedules and training sessions for 4 faculty and 20+ studentsCreated elaborate spreadsheets containing semester class schedulesScheduled travel arrangements for extra-curricular activities for 40+ exchange students

Business Administration, Marketing

Associate Degree, Business Administration