• Directly report to Human Resource Manager to provide day-to-day delivery of human resource services and employee benefits to over 400 company employees• Responsible for Family and Medical Leave Act (FMLA) and Short Term Disability (STD) deductions and claims management, effectively partnering with outside vendors• Assist HR Manager in resolution of employee conflicts, and other legal matters that require witness or support with complex medical issues• Collaborate with company insurance broker on improvement processes such as open enrollment, STD claims, reconciliation and billing• Enroll new employees in medical, dental, life, STD, accident and critical illness benefit programs• Utilize Microsoft Office Suite in daily activities (Word, PowerPoint, Excel, Outlook) to aid in departmental efficiency and rapid response times • Maintain confidentiality of employment records and personnel files • Update and edit employee handbook, converting it to an electronic document, which is now used in all orientations

• Provided phone support to sales reps by communicating delivery rates and vehicle schedule availability • Answered the phone and also made phone calls to customers to ensure timely deliveries and high satisfaction rates• Worked extensively with internal software systems that involved tracking driver mileage and identifying most efficient routes, using maps and address information

• Served as an assistant to the court liaison recording court notes for client files involving confidential legal matters• Managed recording of prosecutor rejected complaints in data management system• Interacted directly with the homeless, delivering backpacks and food, advising them about the Homeless Outreach Program• Developed marketing materials for Homeless Outreach Program as a tool for volunteer recruitment