Marissa Castelar Email & Phone Number

Upland, CA, US

California, United States

• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

Hesperia

• Conducts a variety of recruitment activities; creates and implements recruitment plans including multi-media advertisements and outreach activities
• Collaborates with Hiring Managers to create new job descriptions; continuously works closely with hiring managers to determine qualifications needed for current job opportunities
• Administers and coordinates selection procedures including written, verbal and performance tests; compiles examination statistics to improve test quality and effectiveness.
• Conducts new hire orientations and explains all policies/procedures.
• Coordinates Citywide training programs with consultants and/or in-house instructors; conducts surveys regarding training topics.

Fullerton

• Involved in full cycle recruiting including: Preparing and updating job announcements and supplemental applications; screening applications; scheduling applicant interviews and obtaining and assisting with briefing.
• Inputs confidential personnel data into the HRIS as appropriate; updates/maintains HRIS and other records and maintains employee personnel files; acts as systems administrator for the HRIS and develops, maintains and.
• Responds to questions from employees and the public related to general personnel and recruitment/selection matters
• Orients new employees as to applicable benefits, policies and rules

Santa Ana

• Service customers by diagnosing and resolving issues regarding the HRIS, calling responsively and proactively, providing documentation, and assisting with providing resources to ensure holistic solutions.
• Detail follow through of Customer’s projects/items to be implemented up until completion through Salesforce.
• Advise customers on benefit, training, payroll, performance management, and employee tracking matters to best fit their company's' needs.
• Provide excellent customer service to customers and internal employees.
• Train new employees on how to resolve customer’s problems oraction items effectively and efficiently.
• Utilize SQL and Excel to complete customer projects or fix errors with software.

Chino, CA

• Performs a variety of technical and administrative activities associated with the delivery of human resource program services, such as recruitment/selection and benefits administration
• Responds to letters and phone calls regarding application and employment processes, employee benefits and general human resources policies and procedures
• Provides information in person and by telephone; creates and posts job postings; accepts and reviews applications for completeness; answers inquiries about vacancies and requirements for employment; screens.

Chino, CA

Montcair

Pomona, CA

Pomona, CA