Associate Client Success Manager
Current• Supports overall campaign implementation for assigned brands including creative asset proofing/finalization, product implementation, program pacing and overall tracking.• Accurately inputs and manages set up of campaign details in Salesforce and other tracking tools.• Day-to-day liaison with internal functional partners including AdOps, Deployment, Delivery and Operations and Insights.• Collaborates with internal teams to create process improvements.• Creates and updates client facing campaign kick-off and reporting decks in PowerPoint.• Helps team ensure exceptional client customer service focused on meeting campaign and timeline expectations.• Engages with other departments to ensure promotional campaigns are developed and implemented to ensure optimum results.• Manages campaign pacing & optimization with cross-functional partners, and monthly billing reconciliations to ensure monthly, quarterly and program revenue expectations are met.• Maintains in-depth knowledge of EH Pro products, inventory and pricing via collaboration with internal departments.• Captures, reports and analyzes important campaign data to determine action items.• Works with data and deployment team to ensure list match accuracy and delivery.• Uses dashboard and other tools to provide key campaign performance metrics and reporting.• Creates training materials and team resources on Confluence.• Co-hosted the monthly Internal Sales Sharing Discussion, creating a presentation on recent updates and providing internal insights.
