• Assisting in maintaining and updating existing applications and modules.• Working in an Agile (Scrum) environment.• Supporting the programming team members as required.• Developing user-friendly application to accept data from user and store in the database using core Java.• Designing, maintaining, and building the reusable, efficient, and reliable Java code.• Worked with html, css, and javascript to develop web pages.

• Received inbound texts and messages from Home Depot customers • Answered questions pertaining to customer orders and partnered with or transferred to the appropriate department when necessary• Resolved customer concerns while staying within company guidelines

Takes incoming phone calls from customers and insurance companies and answers questions regarding the CAF account. Makes outbound calls to insurance companies and customers to ensure claims process proceeds smoothlyAnnotates accounts in inter-company systems to document all interactions.Works with other departments/personnel where necessary to resolve customer concerns within the guidelines of company policies and applicable laws.

Reviews and processes funding documents collected at CarMax storesAccurately notates and updates customer accounts in company account management systemsEvaluates and executes follow up steps required when documents are not completed accurately based on financing guidelinesWorks directly with team members, other departments, and store locations to resolve questions/concerns about financing guidelines

Received inbound calls from CAF customers and various 3rd partiesAnswered questions pertaining to customer accounts and partnered or transferred to the appropriate department when necessaryResolved customer concerns while staying within company guidelines