Marissa Koh Email & Phone Number

Singapore

Singapore

Singapore

Singapore

- Lead post sales technical implementations in APAC (SEA and ANZ).- Conduct business requirements and use cases discovery sessions. Translate the business needs into technical requirements, and create the relevant documentations.- Provide technical guidance to clients on client-side implementation work for client assets across platforms such as websites, apps, APIs or offline sources.- Setup and configure the Tealium platform according to requirements gathered. Conduct testing to… Show more - Lead post sales technical implementations in APAC (SEA and ANZ).- Conduct business requirements and use cases discovery sessions. Translate the business needs into technical requirements, and create the relevant documentations.- Provide technical guidance to clients on client-side implementation work for client assets across platforms such as websites, apps, APIs or offline sources.- Setup and configure the Tealium platform according to requirements gathered. Conduct testing to ensure that implementation meets requirements.- Actively resolve any issues encountered by clients during the implementation phase.- Conduct client trainings on the platform.- Collaborate across various teams to ensure the successfully onboarding of clients.- Conduct handovers to the post implementation team upon the successful completion of project implementations.- Proactively identify and drive initiatives to improve internal processes. Show less

Singapore

- Work with the sales team on pre-sales engagement to qualify leads and conduct platform demos. Understand prospects’ requirements, determine feasibility and propose solutions.- Conduct Proof of Concepts (POCs) and prototypes for prospects.- Lead technical conversations from both a pre-sales and post-sales perspective.- Provide technical leadership in the South East Asia region, including mentoring of the Client Success team in any integrations for the existing book of business.

Singapore

- Lead post sales technical client engagements in South East Asia.- Project manage and execute client implementations and onboarding onto the platform across web, app and CRM integrations.- Conduct client trainings on the platform.- Collaborate with internal product and support teams to prioritize and manage product escalations, feedback, and feature requests.- Evangelize new product features and promote client adoption. Work with clients to formulate project plans to roll out… Show more - Lead post sales technical client engagements in South East Asia.- Project manage and execute client implementations and onboarding onto the platform across web, app and CRM integrations.- Conduct client trainings on the platform.- Collaborate with internal product and support teams to prioritize and manage product escalations, feedback, and feature requests.- Evangelize new product features and promote client adoption. Work with clients to formulate project plans to roll out new features.- Own and manage relationships with key stakeholders across the client organization. Work with clients to achieve their goals with the product.- Work closely with account managers to identify upsell and cross sell opportunities, and conduct Quarterly Business Reviews (QBRs). Show less

Singapore

- On-board and integrate advertisers across SEA to the Criteo platform across web and app environments. Implement HTML and JavaScript custom code for bespoke client integrations.- Analyse advertiser sites, product catalogues and identify possible audience segments to provide campaign setup recommendations based on marketing goals.- Conduct regular technical analysis on the health of the client’s integration. Proactively engage with clients when opportunities are identified for… Show more - On-board and integrate advertisers across SEA to the Criteo platform across web and app environments. Implement HTML and JavaScript custom code for bespoke client integrations.- Analyse advertiser sites, product catalogues and identify possible audience segments to provide campaign setup recommendations based on marketing goals.- Conduct regular technical analysis on the health of the client’s integration. Proactively engage with clients when opportunities are identified for improvement.- Collaborate with sales team on pre-sales engagement to qualify leads and provide technical feasibility analysis.- Work closely with account managers to grow the book of business in my markets, and conduct Quarterly Business Reviews (QBRs) with clients.- Conduct client trainings and internal trainings on Criteo platform.- Developed a documentation process for retaining accounts knowledge within the team. Show less

Singapore

- Provide dedicated support to large corporate global organisations, troubleshoot product issues faced by clients and consult them on queries. Handle escalations between clients and product teams.- Build deep relationships with clients and work closely with other members of the account team to uncover opportunities to scale the account.- Collaborate with global teams on any issues, queries or new product launches.- Ensure that clients are correctly on-boarded onto our products… Show more - Provide dedicated support to large corporate global organisations, troubleshoot product issues faced by clients and consult them on queries. Handle escalations between clients and product teams.- Build deep relationships with clients and work closely with other members of the account team to uncover opportunities to scale the account.- Collaborate with global teams on any issues, queries or new product launches.- Ensure that clients are correctly on-boarded onto our products. Uncover issues and opportunities for product improvement, as well as proactively reach out to clients to collect feedback. Collaborate with product teams for further product enhancements.- Conduct product trainings for clients.- Identify, assess and work with various stakeholders to improve existing processes, both internally and for our clients. Show less

Singapore

- Delivered enterprise IT application projects for clients in the public sector, undertaking Business Analyst and Software Developer roles across the Software Development Lifecycle (SDLC).- Gathered user requirements and functioned as the key liaison between our clients and internal technical teams. Built and presented mockups and prototypes to users for requirements validation.- Designed, developed and tested system modules. Collaborated with external vendors for interfacing modules… Show more - Delivered enterprise IT application projects for clients in the public sector, undertaking Business Analyst and Software Developer roles across the Software Development Lifecycle (SDLC).- Gathered user requirements and functioned as the key liaison between our clients and internal technical teams. Built and presented mockups and prototypes to users for requirements validation.- Designed, developed and tested system modules. Collaborated with external vendors for interfacing modules with external systems.- Created test plans and test cases, ensuring sufficient test coverage of functional requirements. Tracked and prioritized defects and collaborated with technical teams to push out code fixes.- Developed tools and implemented processes to automate test data creation, reducing effort needed by up to 50%.- Functioned as a technical subject matter expert for various systems and provided technical support where needed. Wrote and updated internal documentation to ensure that the knowledge base remains relevant.- Conducted user acceptance testing with users and created user training guides. Show less

Singapore

Beijing, China

Bachelor Of Information Systems, Computing

Diploma Of Information Technology, Information Technology