Maritess Kung, Eta Cpp Email & Phone Number

Los Angeles, CA, US

Calabasas, California, United States

Train onboarding merchant support representatives, provide dashboard demos for merchants, assist support representatives with completing their tasks, update minor account changes on merchant accounts, compile daily and monthly reports for merchant use.

Manage and oversee the administration team including corresponding emails between processors, merchants, partners and team members in a timely manner; work hand in hand with Relationship Managers to maintain merchant accounts; build merchant files for account deployment as well as activation; troubleshoot initial issues for merchant to begin processing.

Simi Valley, CA

Support Multiple Listing Service (MLS) customers with requests and issues; created/update fields; transfer data while coordinating work flow between departments; created and submitted work orders to Quality Assurance/Programming Departments for resolution; created purchase orders for Sales Team with the customer’s requests; answer MLS Staff questions.

Simi Valley, CA

Fill orders accordingly, ship hard tickets to the customers, ensure billing and shipping address are correct by calling or sending emails.

Simi Valley, CA

Associate Manager/First Assistant Manager/District AssistantNorth Hollywood, CA; Simi Valley, CA; South Gate, CA February 2000 – May 2005; May 2009 – December 2010 Provide all aspect of customer service; ensure the Concession Stand is in Regal Service Standard; initiated Concession Contest to increase morale; assisted General Manager on any level of.

Simi Valley, CA

Simi Valley, CA; Woodland Hills, CA; Thousand Oaks, CA September 2005 – November 2007;April 2008 – May 2009 Provide all aspect of customer service; maintain a good shopping environment for all customers; ensure that all wrap stands are in working order and up to standards; maintaining low shortage in the cash office; requisitioning of supplies for store.