Maritza Acosta Email & Phone Number

Melbourne, Vic, Au

Proactively consult with customers to help them achieve their goals and maximise value from Parchment's solutions. Act as an advocate for Parchment and My eQuals, driving solution adoption, enhancing customer satisfaction, and ensuring business outcomes are met. Educate customers on effectively utilising solutions and services, implementing best practices, and realising maximum value. Provide regular updates on new and existing features, keeping customers informed and empowered. Maintain deep product knowledge to act as a subject matter expert, including delivering demonstrations and trusted advice. Manage account renewals, identify cross-sell and up-sell opportunities, and drive growth within assigned accounts. Identify strategic business growth opportunities and strengthen relationships within the customer base. Build brand loyalty and mitigate attrition by fostering meaningful relationships and addressing customer needs. Serve as the voice of the customer, sharing valuable insights and feedback to improve solutions and experiences. Collaborate on the creation of impactful customer resources, including case studies, onboarding materials, and insight reports. Facilitate consultations, workshops, webinars, and user-group sessions, partnering with technical experts where required. Coordinate with Delivery and internal teams to ensure smooth onboarding and a seamless transition post-go-live. Focus on retaining and growing customer lifetime value through strategic initiatives and exceptional service.This role underscores my commitment to empowering customers, delivering measurable results, and driving success across the APAC region.

Melbourne, Victoria, Australia

Focus on proactively consulting with Digitary’s customers in achieving their goals and realising value from Digitary’s solutions.• Be an advocate for Digitary to help improve solution adoption and overall value• Educate customers on how solutions and services can be effectively utilised, best practices implemented and deriving value for all• Update customers on new and existing features and/or changes to services• Maintain a deep understanding of product solutions to be a subject matter expert for customers, including demonstrations• Manage renewals of assigned accounts; and conduct cross-sell and up-sell opportunities • Identify strategic and business growth opportunities within customer-base• Build brand awareness and loyalty in customers and mitigate attrition• Be a voice of the customer, providing Digitary with continuous customer feedback and insights• Collaborate with customers, marketing and other stakeholders in developing effective case studies, onboarding resources, insight reports, publications and other artefacts• Facilitate consultation and workshop sessions, including webinars, user-groups and coordination with technical experts as needed• Retain and grow the lifetime value of customers• Help facilitate customer onboarding with Delivery and internal stakeholders to drive successful onboarding and transition to post go-live as the account lead

South Melbourne, Victoria, Australia

The Partner Liaison Manager plays a vital role in connecting client outcomes with business objectives. • Responsible for developing customer relationships that promote retention and loyalty• First point of contact for enquiries regarding products and services available to customers• Guide customers through their product implementations, troubleshoot issues and verify their results• Run online demonstrations and customer training for all products to new and existing customers• Facilitate relationships between business, stakeholders and technical teams, identifying client’s drivers and processes to improve SaaS service delivery• Develop business cases to assist in the production of new SaaS options, procedures, policies and practices to help meet stakeholder’s needs• Apply continuous improvement activities on stakeholder on-boarding policies and processes procedures for new customers

• Manage contracts, customer onboarding and SaaS portal implementation• Translating customer requirements into PMG’s capabilities• Liaising with product development teams to build customised solutions for the customer• Identify opportunities for revenue expansions within existing accounts• Build a successful team of 3 by providing management direction, leadership and training

Melbourne, Victoria, Australia

• Create a positive customer service experience by understanding and meeting customer needs quickly, professionally and accurately• First point of contact for most business and transaction enquiries for internal and external customers• Responsible for managing all customer claims with regards to damaged or delayed orders• Collaborate with accounts, sales, marketing and logistics teams to ensure smooth service from stock acquisition to final delivery to our customer• Conducted monthly business review meetings to address any outstanding issue and plan the following month

• Oversee tender process for enterprise / commercial contracts• Coordinate cross channel marketing campaigns• Responsible for planning and executing market research with all customers• Design and implement company’s OHS Policies and Procedures based on State and Federal standards/regulations

Melbourne, Victoria, Australia

• Lead and coordinate a portfolio of 300 formal freight negotiations annually with total revenue of A$192 Million and volume 166K containers• Conduct business analysis by preparing weekly reports for senior management of tender outcomes and revenue achieved• Collaborate with ANL Legal Counsel with the negotiation, preparation and finalisation of tender related service contracts• Provide management direction, leadership, training and motivation to 5 staff locally and 1 overseasKey Achievements:• Resolved contracting issues and develop new strategies that represented 15% cost savings• Part of the negotiation team that brought 10,500 Containers / average revenue of A$1250 per container• Increased revenue between 2 to 4% year on year for the life of the contract of my accounts

Melbourne, Victoria, Australia

• Liaise with external clients, partners and stakeholders – including various government and statutory bodies (port authorities) and industry associations• Participate in local customer tender negotiations for my customers• Manage tender preparation and presentation of a portfolio consisting of 30 global and regional Key Achievements:• Secured contracts that moved on average 1900 containers and generated a revenue of A$2.3 Million on average• Maintained accuracy of 100% for all tender and contract agreements while collating information from 12 different agencies

Melbourne, Victoria, Australia

• Liaise Preparation of local tenders with volumes of 500 containers a year and revenues of A$800 per container• Complete tender reporting and special projects as requiredKey Achievements:• Created a marketing and tender tool kit that improved efficiency by 30% and proved to be an imperative tool in the department for years ahead

Melbourne, Victoria, Australia

This was a one year Cooperative Role as part of my University Degree. - Performed alpha-numeric data entry using internal systems- Assumed total responsibility for ensuring the timely and accurate preparation, collation and distribution of all booking, marketing and financial reports- Interpreted complex data information and report findings to senior management- Assisted North/South Commercial Managers in all areas as required- Acted as a point of contact for internal and external parties

Mba, Business, Management And Marketing

Posgraduate Diploma In Management, Business Administration And Management, General

Bachelor Of Business, International Business & Marketing