Mark Avery Email & Phone Number

Working with PSE&G

Maitland, Florida, United States

Orlando, Florida Area

ACCOUNT MANAGEMENT AND DELIVERY – Responsible for building new accounts, placing consultants and executing Statement of Work requirements. OPERATIONS, SUPPORT AND CONSULTANT CARE – Responsible for the account and consultant operational support and logistics for the multi-state Region. FINANCIAL ANALYST AND CONTROLLER – Responsible for project and resource.

BUSINESS ANALYSIS - Perform business analysis and product design for the Cable/Satellite industry. Major responsibilities include: o Creation of business requirements based on client need.o Development high-level and detailed estimates. o Work with the development team to create an end-to-end software design utilizing a mixture of development methodologies.

Project Manager – Managed the Retail line of business and Teammate interests on two major corporate wide initiatives, adding $80M+ combined profit in the next five years. Major responsibilities include: o Worked with vendors to ensure products designed and delivered as contracted while maintaining the company directive of Client First.o Identified and.

Contracting with SunTrust Bank, Atlanta office.

BUSINESS ANALYSIS - Perform product design and analysis for the commercial construction market. Major responsibilities include: o Analytical review of business requirements.o Development high-level and detailed specifications, estimates, and test scripts for internal and customer-requested modifications to software applications. o End-to-end software.

• BUSINESS ANALYSIS - Recognized innovator in product design and analysis for the domestic and international financial market. Major responsibilities include:
• Analytical review of business requirements
• Development high-level and detailed specifications, estimates, and test scripts for internal and customer-requested modifications to both host and front-end software applications. Review modifications to base software.
• Develop and deliver product training and training collateral.
• Provide second - and third-tier international Client Product Support, review and approve client support issues.QUALITY MANAGEMENT - Successfully reduced the number of customer- and internally-reported software.
• Identify, monitor and resolve reported software “bugs.”

Responsible for business development and staff management.Assertively marketed branch services to local businesses through active membership in several area Chambers of Commerce. Increased branch profitability position in tri-market area (Ocala, Orlando and Jacksonville) from last place to second place in less than a year.Managed tellers, customer service.

Education record

Education record