Mark B. Email & Phone Number

• Manage a team of six technical resources and a team of four Project Managers, and a Scrum Master in support of web environment infrastructure with multiple technologies. I delegated work responsibilities to team resources and supported them in a management direction. • Manage relationships with vendors related to the technologies my team supports.• Review budgets and manage them accordingly with a high emphasis to try to stay in line with the budget requirements. • Manage my Project Managers and the Scrum Master/PM in delegating the projects that they manage for the over Platform Solutions teams. • Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures.

Jacksonville, Florida Area

• Manage a team of six technical resources and a team of four Project Managers, and a Scrum Master in support of web environment infrastructure with multiple technologies. I delegated work responsibilities to team resources and supported them in a management direction. • Manage relationships with vendors related to the technologies my team supports.• Review budgets and manage them accordingly with a high emphasis to try to stay in line with the budget requirements. • Manage my Project Managers and the Scrum Master/PM in delegating the projects that they manage for the over Platform Solutions teams. • Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures.

Jacksonville, Florida Area

• Team Lead in maintain, troubleshoot and implement web environments with multiple technologies. • Ensure reliability and high availability of enterprise web environments, troubleshoot and methodically identify, research and resolve complex issues in the web environment. • Determine migration and upgrade impacts, ensure optimized performance and effectiveness of the internet/intranet infrastructure. • Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures. • Support production and non-production environments, existing and new. • Work with Microsoft IIS/.Net, Cold Fusion, Apache, Citrix NetScaler in support of load balancing and content routing and web application servers as well as Blue Coat proxy administration.Citrix Certified - CCP-N & CCA-NBlue Coat Systems Certified - BCCPA & BCCPP

Southeastern, Us

• Works on internal and client facing consulting projects of low-to-medium complexity with significant responsibilities for completion of entire project sections regarding Citrix NetScalers. • Travel 80% of the time within the US and Canada. • Significant contributor and leader on project efforts, with the ability to assume responsibility/ownership for entire project components. • Technical capacity beyond the core Citrix products and underlying technologies. Able to breakdown complex problems into manageable pieces and follow a structured process to resolve them. • Team member accountable for their commitments and helps coordinate team activities to ensure task completion. • Proactively, clearly, and openly shares information and ideas with others; asks for, listens to, and uses feedback and input. • Prioritizes and focuses on what is most important for their individual deliverables, with consideration for the impact on team deliverables.Citrix Certified - CCP-N & CCA-N

Jacksonville, Florida

• Maintain, troubleshoot and implement web environments with multiple technologies. • Ensure reliability and high availability of enterprise web environments, troubleshoot and methodically identify, research and resolve complex issues in the web environment. • Determine migration and upgrade impacts, ensure optimized performance and effectiveness of the internet/intranet infrastructure. • Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures. • Support production and non-production environments, existing and new. • Work with Microsoft IIS/.Net, Cold Fusion, Apache, Citrix NetScaler for load balancers and content routing and web application servers.Citrix Certified - CCP-N & CCA-N

Jacksonville, Fl

Maintain, troubleshoot and implement web environments with multiple technologies. Ensure reliability and high availability of enterprise web environments, troubleshoot and methodically identify, research and resolve complex issues in the web environment. Determine migration and upgrade impacts, ensure optimized performance and effectiveness of the internet/intranet infrastructure. Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures. Support production and non production environments, existing and new. Currently work with CA Siteminder Version 12.x, CA/Wily APM, CA Idenity Manager, Microsoft IIS/.Net, Citrix NetScaler load balancers, content routing and web application servers.

Jacksonville, Florida Area

Maintain, troubleshoot and implement web environments with multiple technologies. Ensure reliability and high availability of enterprise web environments, troubleshoot and methodically identify, research and resolve complex issues in the web environment. Determine migration and upgrade impacts, ensure optimized performance and effectiveness of the internet/intranet infrastructure. Translate business requirements into technical solutions, provide direction and recommendations related to implementation, write policies and procedures. Support production and non production environments, existing and new. Worked with Microsoft IIS/.Net, Cold Fusion, Apache, Citrix NetScaler load balancers, content routing and web application servers.

Jacksonville, Florida Area

Participate in design, implementation, enhancement, and ongoing support of complex business solutions. Used able to identify, troubleshoot, resolve, and clearly communicate issues. Used comprehensive knowledge of web hosting practices, related to SSO, load-balancing, SSL, DNS, web services, content replication, IPSEC, etc. to implement and support Windows IIS web sites. Aid in automating administration and maintenance routines, through the use of common scripting technologies.Key Contributions:• Contributed to Team Quickly – Self starter with strong organizational and communication skills which aided in contributing to the team quickly.• Client Support – Quickly adapted to dynamic organizational processes and ever-changing business technologies.

Provide technical support, maintenance, monitoring, reporting and implimentations in a technology diverse Production Server Environment. This included, but not limited to, supporting client’s NetApp SAN/NAS environments as well as EMC NetWorker data protection environments. Use an in-depth technical knowledge of Linux/UNIX and Windows operating systems. Maintain data protection systems such as NetApp’s Open System SnapVault (OSSV) and EMC’s NetWorker and reporting; tests program, systems, and/or hardware/software changes and efficiency; responds to processing problems and client requests; maintains the Client/Server Disaster Recovery documentation as needed, performs other duties as assigned. Performed Linux/UNIX, and Windows in-depth troubleshooting and diagnostics. Coordinate support of installations of all products; configure systems that may include installing server hardware, client requested software, operating system software, service packs and patching, system/application change requests, and various internal components as required. Experience with connectivity tools such as TELNET, RDP, and SSH.Key Contributions:• Diagnosed Major Issue with the NetApp Filers – Corrected a major issue with the NetApp filers failing over due to CPU overload.• NetWorker Upgrade – I was instrumental in upgrading the old Legato NetWorker backup environment to the most current version of EMC NetWorker.

Provide technical support, maintenance, monitoring and reporting in a technology diverse Production Server Environment. This include basic network infrastructure technologies and associated tools. Uses an in-depth technical knowledge UNIX/Linux and Windows operating systems, actively monitor production environment service levels; maintains the job scheduling system and new/improved work procedures; tests program, systems, and/or hardware/software changes and efficiency; responds to processing problems and client requests; maintains the Client/Server Disaster Recovery documentation as needed, performs other duties as assigned. UNIX/Linux, Windows troubleshooting and diagnostics. Coordinate support of installations of all products; configure systems that may include installing PC hardware, Fidelity Information Services' software, operating system software, service packs, minor system/application changes, and various internal components as required. Experience with connectivity tools such as Symantec pcAnywhere, TELNET, RDP, and SSH.Key Contributions:Support Team Members - Mentor team members in any O/S related issue.Client Support - Very quickly came up to speed in the way issues are handled in the ECC.

Administered tools that monitor high availability, mission critical applications for customer services in the mortgage banking industry. Worked closely with development teams for LPS' Mortgage Web Service and Passport applications to understand what requirements were needed from a proactive standpoint to diagnose a potential issue before the clients knew of any issues with the applications. Created documentation specifically to fit the LPS environment for ease of tool upgrades and supporting documentation. Experienced with IBM's WebSphere Application Server, version 5.x and 6.x as well as BEA's Weblogic Application Server, version 8.x and 9.x.Key ContributionsO/S Transition - Migrated the Introscope tool to a Linux platform from Windows to take advantage of the scalability and the stability of the Linux O/S. This in turn created less down time for a critical diagnostic tool. Virtualization of Environments - Showed management the cost effectiveness to move certain tools to a VMware supported environment. Proved the ease of recovery in Disaster Recovery Exercises by being in a virtual environment.

Administered, implemented and supported custom mission critical applications for the mortgage banking industry. Support over 300 UNIX and Linux based servers as well as support for VMware ESX servers ranging from patching to support for disaster recovery exercises. Experienced with Sun Solaris 8 and 9 and Linux (Red Hat), and IBM AIX 5.3 operating systems. Experienced implementing and administering iPlanet’s Web Server 6.0. Experienced administrating Netegrity’s SiteMinder and Sun ONE LDAP. Experienced with Hewlett Packard, Dell, Compaq, and Sun hardware as well as with their associated support software and peripherals.I was one of the primaries on a team that implemented the VMware’s ESX servers and converted most of our physical servers to virtual servers.Experienced with Sun Solaris 8 and 9 and Linux (Red Hat), and IBM AIX 5.3 operating systems.Experienced implementing and administering iPlanet’s Web Server 6.0Experienced administrating Netegrity’s SiteMinder and iPlanet’s LDAP.Experienced with Hewlett Packard, Dell, Compaq, and Sun hardware as well as with their associated support software and peripherals.Experienced with the following protocols, TCP/IP, DNS, PPP, SNMP, OSPF, SMTP, IPS/SPX and DLC.

Implemented client site distributed system application on-site for the mortgage banking industry as well as support and troubleshoot any issues remotely.. Migrated the distributed systems applications to portal based/thin client products to bring the application back inside to curve cost and to improve client satisfaction by significantly cutting down time. Supported Windows NT environments and then migrate to Windows 2000 with the final migration to Windows 2003. Virtualized most physical server to VMware ESX. The total combined server count of physical and virtual servers, including DR and iLab test environments, is 1000 plus. The custom applications that were supported included but not limited to Director, Passport, Scorecard and other client specific custom applications. Experienced with Windows NT 3.5x, 4.x Server, 2000 and 2003 Server products. Experienced in Windows 2000 Professional, Windows XP and Vistal. Experienced implementing and administering Microsoft’s IIS, all versions. Experienced with DHCP, WINS and DNS on the Microsoft platform. Experienced with these other Microsoft products as well, SNA versions 3.0, and 4.0, and Microsoft SQL versions 6.0, 6.5, 7.0 and 2000. Experienced with other applications such as Symantec’s PC ANYWHERE, Peregrine’s Service Center, Tivoli, Veritas Backup Exec NT / 2000, and AMPM.