Leading provider of accounts payable automation software and payment solutions for middle market business and their suppliers.

Senior Project Manager at MUFG Bank managing projects to address multiple aspects of regulatory statutory notifications within the Informational and Operational Risk Management areas.

Senior Project Manager at MUFG Bank managing projects to address multiple aspects of regulatory statutory notifications within the Informational and Operational Risk Management areas.

Drove strategy to move a global technology culture in making more decisions based on data. Identified areas requiring improvements across an organization of 2,000 employees and defined metrics carried on CIO level scorecards. Implemented metrics and drove improvements by identifying drivers through root cause analysis. Managed the Software Delivery Lifecycle team in establishing and maintaining the strategic direction of the standard framework for the various lifecycles used to build and… Show more Drove strategy to move a global technology culture in making more decisions based on data. Identified areas requiring improvements across an organization of 2,000 employees and defined metrics carried on CIO level scorecards. Implemented metrics and drove improvements by identifying drivers through root cause analysis. Managed the Software Delivery Lifecycle team in establishing and maintaining the strategic direction of the standard framework for the various lifecycles used to build and deploy software.- Implemented Timesheet Compliance metrics and drove all groups to meeting or exceeding established goals. Required normalizing disparate data across multiple systems of record. Led directly to an additional $27,000,000 of work annually being correctly allocated to business units.- Led SDLC Streamlining efforts that reduced SDLC requirements by 10% or more across 6 distinct delivery methodologies, including Agile and Waterfall. This was accomplished by improving relationships with practitioners, as well as Risk/Compliance and Audit, to identify and remove items that provided no, or limited, value.- Provided project and data oversight to implement a process integrating 2 systems used for time tracking. The resulting reduction in duplicate efforts saved over $3,250,000 annually.- Implemented Reliable Delivery metrics measuring time and cost to delivery software. Tracked individual groups and goals, and was responsible for ensuring all groups achieved their goals.- Implemented reports and metrics used by Risk/Compliance to document SDLC adherence to demonstrate process control to federal and international oversight groups.- Worked with teams in Latin America, Asia, and England to pull large sets of data and simplify reporting to call out and resolve problem areas for the deployment of a new, standard Billing and Allocations tool.- Mentored Six Sigma Green Belts through their projects and certification. Show less

Set the strategic direction, formed the teams, and worked with key executive stakeholders to define and manage the software delivery processes, infrastructure delivery processes, and associated tools used by an organization of 74,000 technology delivery employees. Ensured processes and tools were robust yet flexible, complied with regulatory requirements, and adhered to best practices for risk management.- Developed and implemented an Agile project framework which improved project… Show more Set the strategic direction, formed the teams, and worked with key executive stakeholders to define and manage the software delivery processes, infrastructure delivery processes, and associated tools used by an organization of 74,000 technology delivery employees. Ensured processes and tools were robust yet flexible, complied with regulatory requirements, and adhered to best practices for risk management.- Developed and implemented an Agile project framework which improved project teams' ability to predict delivery, reduced execution risk, and supported continuous delivery of business goals.- Built and implemented a new infrastructure project management system and flawlessly transitioned 25,000 technology employees to this new system. This effort improved efficiencies for tracking 6,200 active projects, 400,000 work requests, improved employee satisfaction, and improved communications with business partners.- Implemented software processes for Small Work Efforts, Break/Fix and Established Processes matching process rigor to the risk and size of the effort and eliminating non-value-add process requirements.- Integrated the software and infrastructure delivery processes used across the organization which improved communications with business partners, improved communications within the technology teams, reduced process variance, and reduced late-stage project risk and discoveries.- Delivered improved processes for collecting appropriate requirements early in the project lifecycle which improved estimates and allowed earlier identification of potential technology risks. Show less

Implemented a new sales platform used in 5,700 retail banking centers utilizing Six Sigma methodologies directly resulting in $12,500,000 in increased sales revenues.- Implemented and managed routines with business and project executives to communicate expected and realized business goals based on statistically significant data.- Developed processes to identify potential risks across all aspects of the project to ensure mitigation plans were defined and continuously… Show more Implemented a new sales platform used in 5,700 retail banking centers utilizing Six Sigma methodologies directly resulting in $12,500,000 in increased sales revenues.- Implemented and managed routines with business and project executives to communicate expected and realized business goals based on statistically significant data.- Developed processes to identify potential risks across all aspects of the project to ensure mitigation plans were defined and continuously worked.- Developed a defect rate and resolution predictive model based on historical and current data to ensure the vendor kept appropriate attention on risks to delivery timelines.- Led a multi-team task force to gather and analyze hardware and network data which identified and corrected a severe, sporadic response time problem early in the project.- Developed processes to identify key stakeholders, identified where lagging stakeholder support introduced risks, and ensured those risks were addressed.- Planned and led Voice of the Employee sessions to ensure the project team had a consistent feedback mechanism on the successes and challenges associated with the new sales platform. Show less

Partnered with the Line of Business to define and track process improvement projects to reduce technology incidents impacting customers, reduce costs, mitigate risks, and address employee satisfaction opportunities.- Led technology stability efforts, working with the Chief Information Officer, to reduce the number of incidents and failed customer interactions that directly impacted the customer experience with Bank of America. These efforts helped Bank of America On-Line Banking… Show more Partnered with the Line of Business to define and track process improvement projects to reduce technology incidents impacting customers, reduce costs, mitigate risks, and address employee satisfaction opportunities.- Led technology stability efforts, working with the Chief Information Officer, to reduce the number of incidents and failed customer interactions that directly impacted the customer experience with Bank of America. These efforts helped Bank of America On-Line Banking become the highest rated on-line service for financial institutions.- Partnered with the Testing Technology Executive to identify and mitigate risks in the formation of a 200 employee Testing Center of Excellence team while at the same time implementing a global sourcing model. These efforts produced $9,000,000 in annual savings while improving testing quality. - Led a project to identify, execute, and track countermeasures to improve employee satisfaction for an organization of 3,000 employees from 66% to 71% over a twelve month period.- Led efforts to plan and conduct Voice of the Employee sessions across the organization to identify concerns associated with deploying a global sourcing model. These efforts led to significant process improvements for identification and initiation of potential global sourcing opportunities.- Implemented processes on a project to replace the Military Bank systems with a vendor based system to allow the Change Executive to measure the progress and quality of the initiative to ensure that all project timeline requirements were met. - Led a Lean project to reduce design completion time for large initiatives in the Consumer Credit Card division that led to annual savings of $2,500,000. Show less

Progressive leadership development through a wide range of Consumer focused technology and process opportunities. Starting as a programmer, team lead, for senior leader from enterprise, mission-critical systems, new techology implementations, and process improvements.- Led a matrix team responsible for successfully leading a division of 700 employees through a Capability Maturity Model Level 2 Assessment.- Led the BankOfAmerica.com technology team ensuring continuous… Show more Progressive leadership development through a wide range of Consumer focused technology and process opportunities. Starting as a programmer, team lead, for senior leader from enterprise, mission-critical systems, new techology implementations, and process improvements.- Led a matrix team responsible for successfully leading a division of 700 employees through a Capability Maturity Model Level 2 Assessment.- Led the BankOfAmerica.com technology team ensuring continuous availability of the system while implementing Bank of America’s initial efforts in personalizing the BankOfAmerica.com experience using the BroadVision and IBM Websphere products.- Led a matrix team responsible for transitioning the SeaFirst systems to target NationsBank systems. As the first person “on the ground” in Seattle, was responsible for building effective relationships with the executive management team and other key employees at SeaFirst and defining transition requirements.- Led the Automated Teller Machine technology team ensuring continuous availability of the system while transitioning acquired banks to the NationsBank systems as well as implementing new generation machines to increase functionality for our customers. - Led the Dealer Financial Services technology team supporting and implementing new technologies for Indirect Lending, Leasing, Dealer Floor Plan, Collections, and Recovery systems. Show less