I am a highly motivated and experienced Business Change & Transformation leader across Sales and Operations with a proven track record of delivering real results & leading large complex change programs.Key to my success is ensuring the management of people during the end-to-end lifecycle from concept to implementation through clarity and inclusion at all levels and driving a clear vision of the future.> Business process improvement> Performance culture and people development> Strategic partnership, outsourcing, and offshoring> Project and program management> Data analysis, automation, and digital enablement> Strategy and TOM development I provide bespoke solutions across a multitude of key business areas;CHANGE & SALES PROCESS MANAGEMENTBuilding and improving front/back-end business process best practices, maximising sales conversion for a high-performance culture.SYSTEMS EXPERIENCESalesforce Enablement / Solo Admin / Migration / Configuration / Project Management / Process Building / Reporting / Training / Document Writing / Data Cleansing(Salesforce, Talent Rover (Bullhorn), Job Science, Microdec Profile, Broadbean, Cube19, SourceBreaker, Glantus, power BI, Internal IT Systems) LEARNING & DEVELOPMENT MANAGEMENTTailored training programmes for Sales / Leadership / Trainers / CRMs / Internal ProcessesTALENT ACQUISITION MANAGEMENTInternal Recruitment Projects for all levels across EMEA, APAC & USA
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Chief Customer OfficerSeven20London, Gb -
Director Of Customer SuccessSeven20 Oct 2021 - PresentLondon, England, Gb -
FounderPhaze Consulting Oct 2021 - PresentWith a deep understanding of business change and transformation and a passion for collaboration and success, Phaze Consulting bridges the gap to strengthen businesses for the short, medium and long-term.Our aim is to work alongside you to build a sustainable competitive advantage. We pride ourselves in a hands-on approach with all of our partnerships, implementing solutions to the most pressing strategic challenges.Each challenge we face is different, but they all have one thing in common, a need for decisive, informed and timely action. -
Business Change & Transformation DirectorX4 Group Ltd Oct 2021 - Dec 2022Temple, England, Gb -
Director Of Sales CapabilityArgyll Scott Jun 2019 - Sep 2021Hong Kong, Central, Hk -
Head Of Sales CapabilityArgyll Scott Jul 2018 - Jun 2019Hong Kong, Central, HkPart of Hydrogen Group PLC -
Director Of Sales CapabilityHydrogen Group Jun 2019 - Sep 2021London, Greater London, Gb -
Head Of Sales CapabilityHydrogen Group Jul 2018 - Jun 2019London, Greater London, Gb -
TravellingN/A Jan 2018 - Jun 2018
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Group Capability ManagerIkas Group Dec 2014 - Dec 2017London, GbHead of People, Sales Systems & L&D -
Head Of PeopleDeverell Smith Dec 2013 - Dec 2014London, GbHead of Talent Acquisition / Learning & Development / Sales systems -
Training ConsultantMicrodec Plc Nov 2011 - Nov 2013
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Managing Consultant / Team LeadSearch Recruitment Services Ltd Jan 2008 - Nov 2011
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District Trainer (L&D)Mitchells & Butlers Jun 2006 - Jan 2008Birmingham, Gb -
Recruitment ConsultantVolante Hobbs Ltd Jan 2006 - Jun 2006
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Professional ActorCragrats Aug 2005 - Dec 2005
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Assistant General ManagerMitchells & Butlers Nov 1998 - Jul 2005Birmingham, Gb -
Sales AssistantMobile Phone Centre May 1998 - May 2000
Frequently Asked Questions about Mark Baker
What company does Mark Baker work for?
Mark Baker works for Seven20
What is Mark Baker's role at the current company?
Mark Baker's current role is Chief Customer Officer.
Who are Mark Baker's colleagues?
Mark Baker's colleagues are Dominic Bradley, Amber White, Chloe Walsh, Andy Rostron, Christopher Hartless, Felix Samuels, Jessica Brady.
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