Mark Beard

Mark Beard Email and Phone Number

Lead Service and Support Engineering Manager @ Luno
Sheffield, GB
Mark Beard's Location
Sheffield, England, United Kingdom, United Kingdom
Mark Beard's Contact Details

Mark Beard personal email

n/a
About Mark Beard

Experienced IT Service Manager with a proven track record in leading teams of skilled engineers to deliver high-quality, efficient IT service management. With a strong background in service management, process improvement, and customer satisfaction experienced in building and nurturing high-performing teams, optimizing workflows, and fostering a collaborative environment that drives innovation and continuous improvement. Passionate about leveraging data-driven insights to enhance service delivery, reduce downtime, and maximize system reliability. Skilled in ITIL, agile, incident, problem & change management, and committed to maintaining a customer-first approach in all initiatives.

Mark Beard's Current Company Details
Luno

Luno

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Lead Service and Support Engineering Manager
Sheffield, GB
Website:
luno.com
Employees:
734
Mark Beard Work Experience Details
  • Luno
    Lead Service And Support Engineering Manager
    Luno
    Sheffield, Gb
    View
  • Luno
    Lead Service & Support Engineering Manager
    Luno Dec 2024 - Present
    London, Gb
    View
  • Luno
    Service & Support Engineering Manager
    Luno Feb 2023 - Dec 2024
    London, Gb
    View
  • Sky Betting & Gaming
    Service Lifecycle Manager
    Sky Betting & Gaming Nov 2020 - Feb 2023
    Leeds, West Yorkshire, Gb
    View
  • Newday
    Digital Incident Management And Insight Specialist
    Newday Sep 2018 - Oct 2020
    London, London, Gb
    View
  • Thales
    Incident Manager
    Thales Aug 2016 - Sep 2018
    Meudon, Île-De-France, Fr
    View
  • Thales
    Incident Management Analyst
    Thales Jan 2016 - Jul 2016
    Meudon, Île-De-France, Fr
    View
  • Plusnet
    Service Insight Lead
    Plusnet Oct 2014 - Jan 2016
    Sheffield, S. Yorkshire, Gb
    View
  • Plusnet
    Compliance & Quality Lead
    Plusnet Nov 2013 - Oct 2014
    Sheffield, S. Yorkshire, Gb
    View
  • Plusnet
    Sales Team Leader
    Plusnet Jul 2010 - Nov 2013
    Sheffield, S. Yorkshire, Gb
    View

Mark Beard Skills

Call Centers Telecommunications Customer Experience Contact Centers Sales Customer Service Team Leadership Coaching Broadband Management Sales Management Performance Management Training Team Management Legal Compliance Coaching Staff Employee Training Marketing Incident Management Contact Center Management Complaint Investigations Time Management Conflict Resolution Stakeholder Management Major Incident Management Service Delivery Account Management Leadership Customer Satisfaction Business Process Improvement Project Management Process Improvement Itil Trend Analysis

Mark Beard Education Details

  • Birley Community College
    Birley Community College

Frequently Asked Questions about Mark Beard

What company does Mark Beard work for?

Mark Beard works for Luno

What is Mark Beard's role at the current company?

Mark Beard's current role is Lead Service and Support Engineering Manager.

What is Mark Beard's email address?

Mark Beard's email address is ma****@****uno.com

What schools did Mark Beard attend?

Mark Beard attended Birley Community College.

What are some of Mark Beard's interests?

Mark Beard has interest in Education.

What skills is Mark Beard known for?

Mark Beard has skills like Call Centers, Telecommunications, Customer Experience, Contact Centers, Sales, Customer Service, Team Leadership, Coaching, Broadband, Management, Sales Management, Performance Management.

Who are Mark Beard's colleagues?

Mark Beard's colleagues are Calu Ebden, Brandon Olckers, Digby Harding, Shalin S., Jeannette K., Leandre Abdul, Nadine Shenker.

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