Mark Becker Email & Phone Number

Wayne, Pa

Creating/Managing/Modifying ServiceNow and Tableau dashboards.Created a Tableau Prep solution with multiple unions and joins to solve a business requirement for a production dashboard. Created a project management scorecard that combined Excel, MS Access, and Tableau into one tool for management to use to see how our 20-30 BAU (business as usual) and long term goal projects were progressing.Created a Global Technology Operations production scorecard as well as overall GTO scorecard to monitor how well we handle incidents, problem, and changes in our internal IT Infrastructure world.Forecasted infrastructure asset demand need for our business and IT partners and made sure that we had enough stock to complete all approved projects.

Scottsdale, Az

Had a hand in creating and understanding our record keeping service offer to our clients.Built a visualization tool of our 2,300+ institutional 401k clients which was used at our Client Vision Conference.Utilized gamification theory to reduce the overall cost to serve to our clients at Vanguard. This in turn lowers our basis points and can attract more clients to our services.

Scottsdale, Az

Established systems to fulfill legal documentation for clients' retirement plansLed and attended meetings in order to establish client relationships with VanguardTrained fellow CRA's on Microsoft Excel and Cognos toolsCoordinated mass efforts to correct any plan discrepancies in legal documentsMaintained solid working relationships with all clients by utilizing Client Relationship Management skills learned through experience at Vanguard as well as through various training programs Attended classes to advance my knowledge on the Qualified 401K Administrator path (Qualified 401(k) Administrator) through the IRS

Malvern, Pa

Facilitated Vanguard Unmatchable Excellence meetings with my team to ensure that quality expectations were metParticipated in numerous projects to enhance my knowledge of Vanguard's business modelMastered Microsoft Excel, Access, Minitab, Word, and Cognos Reporting ToolsCollected team metrics and reported them to my direct supervisor for analysisLed migration testing for databases and new software for the team Trained new associates on all of Vanguard's tools used to create custom reports - VISTA (Omni Calculator Code), Event, Iport, Document Direct.