Mark Bishop Email & Phone Number

United Kingdom

London, United Kingdom

London, United Kingdom

• Manage the delivery effort of outsourcing transitions including change, demand and support of operations management within schedule, cost, quality and SLAs
• Management of financials, contractual, and operational commitments in alignment with contract
• Key stakeholder management with both client and internal parties
• Particular focus on deployment of management technologies to support the outsourced service

• Infrastructure Services Solution Architect for UK Solution Configuration team, working on multi-year outsourcing opportunities, both at large ($50m+) and small scale (<$10m). Responsibilities include:
• Defining the solution response for infrastructure services proposals throughout the sales campaign, from sales origination to contract signature.
• Translating buyer requirements into a deal approach, technology solution, proposal and cost estimate based on Accenture’s and partner… Show more Infrastructure Services Solution Architect for UK Solution Configuration.
• Translating buyer requirements into a deal approach, technology solution, proposal and cost estimate based on Accenture’s and partner offerings.
• Providing a single point of contact for partners and third parties through the sales and solution process, including Avanade and Microsoft.
• Representing the technology solution to client and internal stakeholder groups.

Reading, United Kingdom

• Capacity Manager and Disaster Recovery Analyst, for the outsourcing unit at Thames Water.
• Monitored and reported against infrastructure capacity, including servers, mainframe, Storage Area Networks and Wide Area Networks, to ensure the Thames Water infrastructure has sufficient capacity to meet business.
• Maintained a two-year forward capacity plan.
• Owned the IT disaster recovery plan and ensured alignment between this and the wider business continuity… Show more Capacity Manager and Disaster Recovery Analyst, for the outsourcing unit at Thames Water.
• Owned the IT disaster recovery plan and ensured alignment between this and the wider business continuity plan.
• Plan, manage and support tests of the disaster recovery plan and procedures.

Reading, United Kingdom

• Technical Analyst as part of the Technical Architecture Group (TAG), which provided management and support of the IT Infrastructure on the Thames Water estate.
• Interaction with clients, other teams within the unit, and sub-contractors in both technical and commercial roles.
• Facilitated the trial and demonstration of new hardware and software to Thames Water.

Bachelor'S Degree, E-Commerce And Digital Business, Upper Second

Combined course between Computer Science and Business schools, focussed on fundamental principles of each area and application of these in.

Education record