Mark Boucher Email & Phone Number

Virginia Beach, Virginia, United States

• Oversaw daily operations including shop and field work, in addition to production and planning efforts in providing SATCOM, ISP, radio and system administration services for 1000+ end-users in mission-critical.
• Spearheaded the installation of a Joint Operation Center which included the planning, implementation, maintaining, and troubleshooting of network, radio systems, and computer hardware capabilities in direct support of.
• Trained 24 team members in assessing and mitigating security problems and vulnerabilities to ensure 100% compliance amongst employees.
• Maintained operations-critical communications by completing 16 wall-to-wall inventories with zero discrepancies while coordinating the inventory and transfer of 8873-line items of communications equipment.
• Manage and troubleshoot IT devices, supporting 250 customers through software and hardware upgrades, file access management, application support and trouble ticket creation and monitoring.
• Supervised the re-imaging implementation for over 600 workstations enhancing security and removing vulnerabilities and eliminating threats across the network.

Washington, District Of Columbia, United States

• Oversaw the satellite communications program training, travel, and qualification process for 29 technicians providing data and voice services. Developed and implemented satellite communications plans and policies in.
• Enabled 100% reliable data and voice communications by leading 29 technicians during 54 Presidential missions and 412 travel days for the installation of 218 satellite communications terminals valued at $16M.
• Provided worldwide communications support by managing a satellite communications program to include travel, training, and qualifications for 29 technicians while implementing and streamlining qualification procedures.
• Saved the organization $50K until primary logon services could be installed by providing primary voice and data circuits during 2 outside continental US operations.
• Deployed a share portal website which enabled the use of managing and tracking tools for newly assigned personnel.
• Reduced downtime 90% and saved 30 hours of equipment layup period necessary for repairs by identifying and repairing 7 satellite ground stations.

Tampa, Florida, United States

• Managed the installation and maintenance of data, voice, and video equipment worth $2M over internet protocol networks while leading 4 team members. Provided secure and non-secure data and voice communications and.
• Produced 100% communications service availability rate by providing uninterrupted secure and non-secure data, voice, radio and video services during 3 real-world multi-national training exercises.
• Managed the installation, maintenance and troubleshooting of SATCOM, radio and network services to provide secure IP services to 27 personnel during the dismantling of the USS Guardian.
• Operationally tested SATCOM, networking, mobile, and radio communications equipment weekly ensuring rapid deployment availability.
• Spearheaded the setup of the joint communication support mini-core communications suite providing internet protocol router services, radio circuits, VoIP, and video teleconference connectivity.
• Lowered quick reaction team pack-out time 30% by revising a 6-hour emergency execution assignment plan that involved creating standardized equipment checklists and personnel contingency support cases.

Suitland, Maryland, United States

• Managed network installation and maintenance and the fabrication of multiple network media to include fiber, CAT5, and coaxial connections to 30 locations across the US.Highlights:
• Enhanced intel readiness by leading 2 information communications system local area network installations, to include 2,750+ feet of fiber optic cable, 148 cable terminations for 74 pieces of information systems.
• Conducted 2 pre-installation site surveys and drafted detailed installation plans and objectives.
• Successfully led 9 personnel in networking infrastructure upgrades for 3 outlying sites. Added 12 workstations, 3 Voice over Internet Protocol phones, and 3 Desktop Video Teleconferencing terminals.
• Successfully conducted site surveys for intelligence communications system local area network installations at a college and 3 installations in Groton, CT.
• Increased access to mission-critical information by coordinating and executing a major worldwide intelligence communications system installation at the Naval Engineering Logistics Organization.

Bachelor'S Degree, Computer Science - In View

Associates In Electronics - In View