Mark Brown Email & Phone Number

Newcastle Upon Tyne, United Kingdom

My role as Project Manager in the Society is to lead and motivate my project teams to achieve the corporate objectives of Newcastle Strategic Solutions, client projects and any regulatory change requirements. My role is varied and involves delivering key IT, Business and regulatory change projects supported by a team of business analysts and a project.

Northumberland

• Lead programme planning and implementation of all new projects.
• Facilitate the definition of project scope, goals and deliverables.
• Define project tasks and resource requirements.
• Develop full scale project plans from initiation to operational delivery phases.
• Coordinate partner organisations and service providers.
• Manage project budgets.

Whitley Bay

• Lead the development and implementation of a fundraising strategy that reflects North Tyneside Citizens Advice Bureau aims, principles and values, delivers the objectives and generates sustainable income to support all.
• Improve contract reporting to funders and to develop common KPI monitoring systems.
• Expand the capability of North Tyneside Citizens Advice Bureau to meet the need for advice services in the local community.
• Expand the analytical research capabilities of the service and to explore new funding opportunities.
• Collect, organise and analyse project management information.
• Design and implement common systems for the capture of KPI information across the service.

Whitley Bay

• Responsible for the management and delivery of the SAINT’s project, ensuring that all KPI’s and targets were achieved.
• Ensured that a comprehensive project plan was produced and maintained for the project.
• Identified and pursued new and diverse income generation opportunities, particularly grant foundation and Big Lottery applications.
• Developed a shared communications strategy around Welfare Reform with network partners and the Local Authority.
• Created a coordinated referral system for clients with Voluntary and Community Sector (VCS) partners, Local Authority and wider network partners.
• Produced SAINT’s project summary report analysing the added social and financial value of advice services.

Gosforth, Newcastle Upon Tyne

• Timely and concise completion of financial reports to the Senior Management Team and group finance.
• Produce monthly and quarterly status reports for senior management team and build processes to incorporate accurate forecasting prior to submissions to the City and Shareholders.
• Facilitate Senior Management meetings such as Order Book & Business Pipeline reviews, Bid no Bid Adjudication meetings and monthly Business Development meetings to discuss sector performance and secured contracts.
• Reviewing financial performance of certain aspects of the Carillion Services Division.
• Assisting group finance team with the building and forecast model development.
• Contribute information towards the development of specific business plan production.

Newcastle Upon Tyne, United Kingdom

• Prospected for potential new clients and turned this into increased business.
• Tracked and recorded activity on accounts and helped to close deals to meet these targets.
• Researched and developed understanding of market sectors and potential business targets.
• Actively developed and maintained a wide range of contacts both internally and externally to ascertain best practice and key customer / client requirements to driver tender success.
• Created competitor analysis reports.
• Planned approaches and pitches included bid plans and the co-ordination of resources.

Newcastle Upon Tyne, United Kingdom

• Reported to Advice Services Director and line manager to 12 staff.
• Team Management, ensured that all business KPI’s and SLA’s were achieved.
• Leadership of staff including coaching, training, appraisals and development plans.
• Responsible for staff disciplinary escalations/decisions and recruitment.
• Collated and analysed management information on customer service operations, staff retention plans and staff development needs and recommend /implement appropriate solutions.
• Key liaison with HR and People Development to deliver Advice Services and Eaga’s Customer Services objectives.

Newcastle Upon Tyne, United Kingdom

• Comprehensively assessed clients’ full range of benefit entitlement.
• Gave accurate verbal written and face to face advice.
• Liaised with internal and external visitors to the department, to discuss and demonstrate the Benefit Entitlement Check service.
• Maintained an up to date working knowledge of benefit rules, regulations and case law.
• Acted as an Eaga ambassador through attendance at regular external networking events such as national housing conferences, MP sessions and training courses.

Newcastle Upon Tyne, United Kingdom

• Answered inbound calls from Warmfront customers.
• Provided advice and instructions on a range of issues including grants, welfare benefits, account enquires and complaints management.
• Provided floor walking support for colleagues on queries relating to grants, qualifying benefits and complaints handling.

Nvq, Tourism And Travel Services Management, Merit

Gnvq, Travel & Tourism, Merit

Education record