Mark Brown Email & Phone Number

Newcastle Upon Tyne, United Kingdom

My role as Project Manager in the Society is to lead and motivate my project teams to achieve the corporate objectives of Newcastle Strategic Solutions, client projects and any regulatory change requirements. My role is varied and involves delivering key IT, Business and regulatory change projects supported by a team of business analysts and a project support officer. My Key Duties and Responsibilities are as follows: - To lead the planning and implement of projects to support the businesses strategic objectives.- To deliver projects to time, cost and the quality expected by the Society and external clients. - To act as project manager for corporate projects - To ensure all projects are managed in line with the Societies project methodology and identify / develop and implement changes to the project management methodology - To facilitate the resolution of project issues - To identify and proactively manage risks / issues in accordance with the Societies Risk policy and procedure. Resolving or assisting with the resolution of project issues and or conflicts.- Stakeholder engagement both internally and externally with customers and clients.

Northumberland

• Lead programme planning and implementation of all new projects.• Facilitate the definition of project scope, goals and deliverables.• Define project tasks and resource requirements.• Develop full scale project plans from initiation to operational delivery phases.• Coordinate partner organisations and service providers.• Manage project budgets.• Market the programmes within the membership to maximise beneficiary engagement.• Provide direction and support to the senior management team.• Ensure quality assurance processes are implemented across all new programmes.• Monitor and report on project progress and identify any issues arising.

Whitley Bay

• Lead the development and implementation of a fundraising strategy that reflects North Tyneside Citizens Advice Bureau aims, principles and values, delivers the objectives and generates sustainable income to support all aspects of the work conducted by the bureau.• Improve contract reporting to funders and to develop common KPI monitoring systems.• Expand the capability of North Tyneside Citizens Advice Bureau to meet the need for advice services in the local community.• Expand the analytical research capabilities of the service and to explore new funding opportunities.• Collect, organise and analyse project management information. • Design and implement common systems for the capture of KPI information across the service.• Monitor performance against KPIs for funder reporting requirements.• Feedback analysis of management information to enable service improvements.• Prepare reports required for projects in a timely and competent manner.• Generate income streams by researching and writing bids for new and existing projects.• Develop the service management information for use in bids and reporting information for funders.• Work with internal stakeholders to identify new service initiatives and opportunities.• Submit grant and funding applications to support the new service initiatives identified.• Prepare newly funded projects for hand over to the project staff; with clearly defined aims, objectives, methodology, KPIs and reporting requirements, available from day one.• Work with the Senior Management Team to ensure the service has a diversity of funding to provide a holistic advice service.

Whitley Bay

• Responsible for the management and delivery of the SAINT’s project, ensuring that all KPI’s and targets were achieved.• Ensured that a comprehensive project plan was produced and maintained for the project.• Identified and pursued new and diverse income generation opportunities, particularly grant foundation and Big Lottery applications.• Developed a shared communications strategy around Welfare Reform with network partners and the Local Authority.• Created a coordinated referral system for clients with Voluntary and Community Sector (VCS) partners, Local Authority and wider network partners.• Produced SAINT’s project summary report analysing the added social and financial value of advice services.• Advised Director and Senior Management Team on ways to improve systems and procedures to improve the efficiency and effectiveness of the overall service.• Advised Director on staff and service delivery issues and produced a plan to resolve them.• Improved partnership working between SAINT’s delivery partners and the wider VCS organisations.• Designed and implemented a social media campaign to promote the services provided by the Bureau.

Gosforth, Newcastle Upon Tyne

• Timely and concise completion of financial reports to the Senior Management Team and group finance.• Produce monthly and quarterly status reports for senior management team and build processes to incorporate accurate forecasting prior to submissions to the City and Shareholders.• Facilitate Senior Management meetings such as Order Book & Business Pipeline reviews, Bid no Bid Adjudication meetings and monthly Business Development meetings to discuss sector performance and secured contracts.• Reviewing financial performance of certain aspects of the Carillion Services Division.• Assisting group finance team with the building and forecast model development.• Contribute information towards the development of specific business plan production.• Liaison with the senior management, work winning teams and business development leads to align current work winning adjudication processes and procedures with business development opportunities.• Leading business project groups for the role out of new business development software Microsoft Dynamics CRM.• Presentation and training of new CRM tools to Senior Management Team.• Build internal relationships to ensure accurate data is collected.• Procedures/Processes/Change Controls – ensuring any changes in the business are managed, facilitated and communicated to the business in a timely manner.• Drive bid adjudication process, best practice and efficiencies across all business units and sectors.

Newcastle Upon Tyne, United Kingdom

• Prospected for potential new clients and turned this into increased business.• Tracked and recorded activity on accounts and helped to close deals to meet these targets.• Researched and developed understanding of market sectors and potential business targets.• Actively developed and maintained a wide range of contacts both internally and externally to ascertain best practice and key customer / client requirements to driver tender success.• Created competitor analysis reports.• Planned approaches and pitches included bid plans and the co-ordination of resources.• Attended industry functions, such as conferences and seminars, and provided feedback and information on market and business opportunities.• Coordinated large-scale tenders for customers ranging from Local Authorities, Government departments, the private sector and all the major utility companies.• Worked closely with core and virtual bid teams toward winning solution / win themes.• Liaised with internal stakeholders to drive implementation requirements.• Delivered timely and concise completion of Invitation To Tender, Pre-Qualification, Tender Questionnaires and other tender documentation / applications.• Ensured compliance / membership with all trade association and specialist bodies.• Liaised with Legal & Sales Teams, Business IT, Health and Safety, Sub contractor team, Procurement, Grants and Technical Officers to drive innovation, best value and efficiency.• Prepared and submitted all bid summaries and associated reports to the business for projects and tenders.

Newcastle Upon Tyne, United Kingdom

• Reported to Advice Services Director and line manager to 12 staff.• Team Management, ensured that all business KPI’s and SLA’s were achieved. • Leadership of staff including coaching, training, appraisals and development plans.• Responsible for staff disciplinary escalations/decisions and recruitment. • Collated and analysed management information on customer service operations, staff retention plans and staff development needs and recommend /implement appropriate solutions.• Key liaison with HR and People Development to deliver Advice Services and Eaga’s Customer Services objectives. • Maintained good working relationships with all key stakeholders both internal/external. • Responsible for business development objectives focusing on the growth of Advice Services. • Networking, ensured Advice Services operational capabilities were fully explained to potential customers and end users.• Stakeholder management - understood the client’s needs analysis of performance indicators and market sector, competition and local business environment.• Training and development responsibilities, continual process with team to ensure staff satisfaction and retention and ultimately a good customer service experience.

Newcastle Upon Tyne, United Kingdom

• Comprehensively assessed clients’ full range of benefit entitlement.• Gave accurate verbal written and face to face advice.• Liaised with internal and external visitors to the department, to discuss and demonstrate the Benefit Entitlement Check service.• Maintained an up to date working knowledge of benefit rules, regulations and case law.• Acted as an Eaga ambassador through attendance at regular external networking events such as national housing conferences, MP sessions and training courses.

Newcastle Upon Tyne, United Kingdom

• Answered inbound calls from Warmfront customers. • Provided advice and instructions on a range of issues including grants, welfare benefits, account enquires and complaints management.• Provided floor walking support for colleagues on queries relating to grants, qualifying benefits and complaints handling.

Nvq, Tourism And Travel Services Management, Merit

Gnvq, Travel & Tourism, Merit

Education record