Seasoned IT professional supporting the Sanofi account for the past 20 years.My career began in 1998 at Stream International in Canton MA, where I provided dedicated support on the Microsoft Outlook Team, as well as assuming the Team Lead and Mentor positions in which I was the primary contact for all technical and customer service escalations.In 2000 my career progressed and I began working for Siemens at the Genzyme Helpdesk in Framingham MA., where I was quickly promoted to Team Lead. I am now a proud Computacenter employee, still providing service at the Genzyme\Sanofi account andhave established a long history of support roles along the way including Technical Analyst, Genzyme Engineering, Genzyme's 3rd level escalation Desktop Operations Team (The first contractor to be offered this role), Desktop Support Team Lead, Team Supervisor, and Team Manager. I also manage all of the Sanofi R&D Labs across the US and Canada.I am just as motivated to learn and contribute to a winning a team as I was 23 years ago when I first began my career as an IT Support person. This, along with my passion for customer service has always separated me from the pack, and allows me to standout as someone that consistently performs and delivers at a high level.