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@zappos.com
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Mark Ching is listed as The Workforce Management Agent that you need! at Zappos Family of Companies, a company with 1508 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at zappos.com and a matched LinkedIn profile for Mark Ching.
Mark Ching previously worked as Customer Service Representative at Zappos Family Of Companies and Zappos Theater Team Scheduler at Zappos Family Of Companies. Mark Ching studied at Leeward Community College.
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AeroLeads found 1 current-domain work email signal for Mark Ching. Compare company email patterns before reaching out.
A quick typist (65 WPM) who has over 5+ years in Work Force Management, Real Time Metrics, as well as data entry positions. Has knowledge of Microsoft Office applications. Also, experienced in phones, chat, and email contact channels in a call center.
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A career timeline built from the work history available for this profile.
Las Vegas, Nevada Area
Phones Team:- Assist customers with a friendly tone via phone.- Helping customers with processing new orders and exchanges.- Emailing and physically mailing return labels.EMAIL TEAM:- Assist customers in a timely manner by resolving their needs with the best solution via email. CHAT TEAM:- Assist multiple customers at once via live chat with new orders.
Las Vegas, Nevada, United States
- Created/Edited shift bids and team availability list via Excel, Google Docs, and Quip.- Built and sent out weekly schedules to ensure Zappos Store and Theater were fully staffed based on traffic needs.
Las Vegas, Nevada Area
- Maintained the organization of the Zappos Store and Theater.- Assisted customers with selecting merchandise and sales.- Assisted with count in/out for deliveries that were received.
Las Vegas, Nevada, United States
- Edited, added PTO, and approved time cards using.- Kronos.Reviewed time cards bi-weekly for CLT to ensure they are properly paid for the pay period.
Las Vegas, Nevada Area
- Scheduled out classes, meetings, and interviews for customer service departments via Outlook (600+ members).- Balanced and monitored 3 contact channels (phones, chat, and email) in real time to ensure that staffing needs are met.- Sent out daily reports to reflect service level, statuses that were used, and any issues that occurred for that day/week..
Las Vegas, Nevada Area
- Updated schedules for Chat & Email agents to reflect what they would be working for that week.- Monitored queues in real time for Chat & Email only and reallocated resources as needed.- Completed ticket requests via JIRA.- Sent out invites and scheduled meetings via Microsoft Outlook.
Las Vegas, Nevada Area
- Manually verified orders that were possibly fraud.- Identified fraudulent activity based on order details.
Other employees you can reach at zappos.com. View company contacts for 1508 employees →
Samey Hefow
Colleague at Zappos Family Of Companies
Louisville, Kentucky, United States, United States
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Emmanuel Martin
Colleague at Zappos Family Of Companies
United Kingdom, United Kingdom
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CS
Cecily Snyder
Colleague at Zappos Family Of Companies
Akron, Ohio, United States, United States
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MK
Michael Korona
Colleague at Zappos Family Of Companies
Las Vegas, Nevada, United States, United States
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KL
Krzysztof Lapczuk
Colleague at Zappos Family Of Companies
Poland, Poland
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CS
Courtney Storms
Colleague at Zappos Family Of Companies
Henderson, Nevada, United States, United States
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AG
Audrey Goodine
Colleague at Zappos Family Of Companies
Oklahoma City Metropolitan Area, United States
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NM
Nilam Matharoo
Colleague at Zappos Family Of Companies
United Arab Emirates, United Arab Emirates
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SK
Shalene King
Colleague at Zappos Family Of Companies
Las Vegas Metropolitan Area, United States
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ZZ
Zaza Zazaqqa
Colleague at Zappos Family Of Companies
Tbilisi, Georgia, Georgia
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Took some liberals arts while attending this community college.
Activities and Societies: I was in NJROTC for 2 years.Graduated in 2003.
Quick answers generated from the profile data available on this page.
Mark Ching works for Zappos Family of Companies.
Mark Ching is listed as The Workforce Management Agent that you need! at Zappos Family of Companies.
AeroLeads has found 1 work email signal at @zappos.com for Mark Ching at Zappos Family of Companies.
Mark Ching is based in Las Vegas, Nevada, United States while working with Zappos Family of Companies.
Mark Ching has worked for Zappos Family Of Companies.
Mark Ching's colleagues at Zappos Family of Companies include Samey Hefow, Emmanuel Martin, Cecily Snyder, Michael Korona, and Krzysztof Lapczuk.
You can use AeroLeads to view verified contact signals for Mark Ching at Zappos Family of Companies, including work email, phone, and LinkedIn data when available.
Mark Ching studied at Leeward Community College.
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