Mark Collier Email & Phone Number

Rotterdam / Milwaukee

Rotterdam Area, Netherlands

• Aligning and unifying the global end user experience through structured projects and initiatives.
• Design, implement and monitor customer survey, complaint and compliment process for all Global IT Services and Support teams.
• Service Improvement Plan for SLA and KPI recovery with outsourced Service Desk vendor.

Rotterdam, Netherlands

• Responsible for global follow-the-sun support teams during EMEA office hours for Wintel, Unix/Linux, VMWare, Citrix, Oracle, SQL Server, Backup/recovery, Lotus Domino and Storage.
• Responsible for the EMEA regional data centre, virtualizing server environment and moving it to an externally sourced facility.
• Coach and manage 18 direct reports for support and implementation projects. Focus on obtaining certification and resources in global projects

* Lead global organisation with 20 project managers and 7 project dedicated technical resources* Implemented global project and portfolio processes and tools* Implemented governance on IT projects resulting on resource focus and controlled budget spend* Conducted IT due dilligence and implementations on acquisitions* Governance review on business cases for.

* 3500 end users in 86 locations across 24 countries* 45 reports in 11 countries with a budget of $8 million * Responsible for all IT asset refresh programmes* Consolidate 7 regional data centers into one* Unify regional processes into global processes* Setup standards, regional contracts for, and execution of, multi functional device programme in EMEA *.

* 3000 end users in 32 locations across 17 counties* 56 reports in 6 countries with operating budget of $11 million* With business management input setup and then executed and managed EMEA IS annual business plan (capital, expense, personnel, projects, service levels and targets). Under budget consecutive years* 3 acquisition integrations and consolidation.

Responsible for working with and understanding business requirement needs for reporting. Create, change and manage business intelligence reports (standard and ad-hoc) using Cognos reporting tools. Responsible for B2B setup of e-business connections with business customers in EMEA.

* 11 reports in 6 countries* Responsible for all IT infrastructure and related assets including vendor negotiations and request for proposals, buy vs. lease analysis, EMEA helpdesk, service levels

* 7 locations, 650 end users, * Setup and management of national data links, telephone systems and servers* Supervise AS400 and PC support teams

Msc Diploma

Gcse