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@opendoor.com
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Mark Convery is listed as Open for a challenge at Opendoor, based in Garland, Texas, United States. AeroLeads shows a work email signal at opendoor.com, phone signal with area code 615, and a matched LinkedIn profile for Mark Convery.
Mark Convery previously worked as Agent Experience Partner at Opendoor and Associate Manager at Opendoor. Mark Convery holds Masters, Counselor Education - Student Affairs from Clemson University.
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AeroLeads found 2 current-domain work email signals for Mark Convery. Compare company email patterns before reaching out.
I am a team leader with 15 years of professional work with a focus on customer service, administration, and team leadership. My work with Opendoor on their customer experience team encompassed many roles, including individual contributor and manager roles. My time with Opendoor was marked with exceeding sales and service quotas while assisting with developing and leading the growing Dallas-based team. As the team grew, I played a vital role in the interviewing and hiring process, the onboarding, and the continued training. I was promoted to Associate Manager, where I had the opportunity to provide call coaching, handle customer escalations, and advise on work tooling and product advancement. My time with Opendoor has further instilled in me my ability to adapt to the ever-changing dynamics of a start-up as it grew into an established company.Prior I was at Homeward as a Buyback Specialist with my time spent between customer service and finance. Buyback Specialist role, I am responsible for managing the customer’s experience and serving as their primary point of contact during the backend of the transaction. I work closely with agents and external partners to understand their listing plan for their existing home, hold their hand through all the details of preparing to buy the new home, and partner with their lender to ensure they are able to close quickly and confidently. This position has challenged my ability to manage many customer and agent relationships while working cross-functionally with other critical teams.Before Opendoor, I worked in Higher Education across many departments. Here I had to collaborate with departments across the institution to ensure smooth openings. All of my positions in higher education, there was a strong focus on collaborating with university departments to encourage student development and leadership.Throughout all of my positions, I have welcomed the challenges of change, leadership, and exceeding expectations. With a history as an ethical, hardworking, and motivated self-starter, I quickly and easily adapt to new environments. My experience in using leadership to build strong employee relationships, along with a dedicated commitment to customer service and satisfaction, has fueled my focus on consistency and organization, creating a resourceful and efficient workplace.
Listed skills include Student Development, Leadership, Training, Academia, and 27 others.
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A career timeline built from the work history available for this profile.
San Francisco, California, Us
Contributed to the development of key customer relationships through proactive outreach. Guided agents through the Opendoor home-buying process as their primary contact. Personally managed agents’ needs and protect their timeline for fast-moving transactions in an organized, professional, and friendly manner. Collaborated with internal and external partners for optimal developmental relationships
San Francisco, California, Us
Responsible for management and supervising 5 - 8 real estate professionals in the acquisition and resale of Opendoor’s products. Participated in the interviewing, onboarding, training, evaluation, and offboarding of staff. Collaborated with internal and external partners for optimal developmental relationships
San Francisco, California, Us
Contributed to the development of key customer relationships through proactive outreach. Guided agents through the Opendoor home-buying process as their primary contact. Personally managed agents’ needs and protect their timeline for fast-moving transactions in an organized, professional, and friendly manner. Collaborated with internal and external partners for optimal developmental relationships
Austin, Tx, Us
Communicate with internal and external partners to coordinate the completion of the transactionCoordinated with Accounting and Finance to resolve client billingFollow up with Customer and Agent weekly about their listing updatesReview all contracts, amendments, and addenda to ensure files are ready for closingCoordinate with customer’s lender to prepare for and work with them to resolve any blockers to closingConduct reviews of Settlement Statements to ensure closing fees are correctProvide impeccable customer service to our customers and agents
San Francisco, California, Us
Closed 30 contracts within a 95% list to close price in three monthsParticipated in the closing of 23.8M in sales with an 88% conversion success rate through 97 homes in Q1 of 2020Contributed to the development of key customer relationships through proactive outreachGuided agents through the entire Opendoor home selling and buying process as their main point of contactPersonally managed agents’ needs and protect their timeline for fast-moving transactions in an organized, professional, and friendly mannerCollaborated with internal and external partners for optimal, developmental working relationships
San Francisco, California, Us
Assisted in the closing of 66M in purchases through 326 homes in the first 18 monthsRecorded a sustained service level agreement of over 92%Guided customers through the entire Opendoor home selling process as their only point of contactPersonally managed a high volume of fast-moving transactions in an organized, professional, and friendly mannerCultivated relationships and serviced clients on a daily basis Worked as part of a team that owned performance for home acquisitions in the Opendoor Central RegionWorked closely with a world-class operations team to rapidly build better processes, tools, and metricsDelivered feedback to help our product and marketing teams deliver a customer experience.Participated in the interviewing process for fellow team members
Richardson, Texas, Us
Responsible for the management and supervision of post-Masters’ level staff who advise university students on academic and scholarship probation. Oversee and control departmental operations budget, employee scheduling, student outreach initiatives, and departmental marketing campaigns. Represent the department on all university-wide committees, including advising Directors’ meetings and university orientation planning meetings. Coordinate employee professional development opportunities and create change committees for departmental goal planning.
Murfreesboro, Tn, Us
Managed a highly visible, fast-paced environment dedicated to a positive first impression for prospective collegiate students. Supervised full time professional staff, coordinated purchases with contracted vendors, and oversaw departmental marketing campaigns, both printed and electronic. Interacted with a diverse customer and employee base, and consistent conflict resolution experience.
Murfreesboro, Tn, Us
Served as the University contact for all student withdrawals. Gained experience in cross-departmental communication, maximizing an ability to communicate with a wide variety of individuals and organizations. Developed a strong knowledge base of intricate financial aid and enrollment details and information to correctly advise students. Supervised professional and para-professional staff in an office/front desk setting.
Murfreesboro, Tn, Us
Serve as advising specialist for freshmen, students in transition and students with military service and/or G.I. Bill benefits. Provide assistance in academic growth, adjustment to university life, academic major choice, and career choice. Responsible for placement of student in correct college level courses and make referrals to college advisors.
Murfreesboro, Tn, Us
•Supervised and mentored as staff of seven Resident Assistants and one graduate Residence Director•Managed and supervised the daily operations of 104 apartment units and 416 residents•Acted as an initial hearing officer for policy violations and relationship mediation •Provided academic advising for freshmen and students in transition during Customs •Developed and implemented residence hall involvement programming to increase community and retention•Managed a budget of $1,600 for Resident Assistant programs, Area Government, and supplies•Verified and maintained housing records in relation to occupancy, moves, billing, and facility maintenance•Provided quality customer service to student, parents, and guest of MTSU
Austin, Texas, Us
Apartment Area July 2009 – July 2010•Supervised and mentored a staff of eight Resident Assistants and seven Desk Assistants•Managed and supervised the day to day operations of 178 apartment units and 350 upper class residents •Served on professional duty rotation for an area including 8 residential areas and an on campus population of 1,400 students •Managed a budget of $14,000 for Hall Council, resident assistant programs, supplies, professional development, and collaterals•Responsible for on-site management of crisis situations with campus emergency management staff•Conducted student conduct meetings with residents regarding violations of university policies•Represented Residence Life through participation on university wide committees •Monitored the physical condition and upkeep of 18 buildings •Developed a department-wide relational programming modelApartments & Johnson Hall July 2008 – July 2009•Assisted in the spring opening of a new 300 bed residential complex•Managed and supervised the day to day operations to two residential areas, Apartments and Johnson Hall•Supervised seven resident assistants and nine desk assistants•Collaborated with Physical Plant and contractors to address new construction challenges •Collaborated with the University Marketing Department for Grand Opening events and tours of the residential complex•Managed a budget of $5,500 for resident assistant programs, hall supplies, grand openings, and Residence Hall Association Teresa Hall July 2007 – July 2008•Supervised and mentored the four RAs in a first year hall•Managed and supervised the day to day operations of a residence hall•Oversaw and mentored the Global Understanding Living Learning Community in its inaugural year•Managed a budget of $13,500 for Hall Council, resident assistant programs, hall equipment/supplies, and the Global Understanding Living Learning Community
Clemson, Sc, Us
•Supervised and mentored a staff of five Resident Assistants and two residence hall front desks staffed by eight Desk Assistants•Served on diverse university committees pertaining to student and staff development•Conducted judicial hearings when student conduct issues are present with an educational focus•Advised the Area Council for Holmes and McCabe Halls•Conducted weekly staff meetings to discuss issues in the area and to create a supportive and cooperative staff •Attended weekly staff meetings for professional and paraprofessional staff members•Reported and followed up with facility and maintenance issues that occur during the course of the year•Maintained budget of programming and professional development funds •Served on professional duty rotation for an area including 16 residence halls and a campus of 6,500 students
Clemson, Sc, Us
•Conducted Judicial hearings and provided educational sanctions to students•Advised two peer review Student Judicial Boards •Assisted in the training of sixty Student Judicial Board members•Worked in collaboration with office staff to design the Student Conduct Training Manual •Created an evaluation tool for the Office of Student Conduct training manual
Clemson, Sc, Us
•Served as the assistant to the Director of Orientation•Supervised and trained twenty five Orientation Ambassadors from training through closing •Planned and supervised session preparation for on campus orientation days
Other employees you can reach at opendoor.com. View company contacts →
Alishia L'Heureux
Colleague at OpendoorDecatur, Georgia, United States
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Prakash Kumar
Colleague at OpendoorBengaluru, Karnataka, India
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Alexis Miner
Colleague at OpendoorLehi, Utah, United States
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Ricardo Herrera
Colleague at OpendoorYonkers, New York, United States
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Derrick Patterson
Colleague at OpendoorPowder Springs, Georgia, United States
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KS
Kevin Slodic
Colleague at OpendoorLas Vegas, Nevada, United States
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KK
Kelly Kubsch
Colleague at OpendoorGreater Phoenix Area, United States
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JJ
James Jasper
Colleague at OpendoorWarwick, England, United Kingdom
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AT
Andrew Taylor
Colleague at OpendoorHouston, Texas, United States
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SC
Sylvester Coons
Colleague at OpendoorSan Francisco Bay Area, United States
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Quick answers generated from the profile data available on this page.
Mark Convery works for Opendoor.
Mark Convery is listed as Open for a challenge at Opendoor.
AeroLeads has found 2 work email signals at @opendoor.com for Mark Convery at Opendoor.
AeroLeads has found 1 phone signal(s) with area code 615 for Mark Convery at Opendoor.
Mark Convery is based in Garland, Texas, United States while working with Opendoor.
Mark Convery has worked for Opendoor, Homeward, University Of Texas At Dallas, Middle Tennessee State University (Mtsu), and Residence Life, Middle Tennessee State University.
Mark Convery's colleagues at Opendoor include Alishia L'Heureux, Prakash Kumar, Alexis Miner, Ricardo Herrera, and Derrick Patterson.
You can use AeroLeads to view verified contact signals for Mark Convery at Opendoor, including work email, phone, and LinkedIn data when available.
Mark Convery holds Masters, Counselor Education - Student Affairs from Clemson University.
Mark Convery is listed with skills including Student Development, Leadership, Training, Academia, Staff Development, Microsoft Publisher, Policy, and Student Affairs.
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