Mark Cronin Email and Phone Number

Increased sales revenue by developing and implementing effective sales strategies that consistently exceeded monthly sales goalsResponsible for operations, planning, development and growth of multiple health club facilitiesLed a successful sales team by providing motivational coaching and performance-based incentivesInteracted with membership base to develop brand loyalty and referralsPerformed daily rounds of the health clubs. Visited each club multiple times per week to inspect and observe all facets of daily operations, staff development, and financial managementCoordinated quarterly referral programs to increase membership baseEfforts included training and mentoring staff, negotiating contractual terms, customer services and engagement, and associated activitiesScheduled bimonthly meetings with sales team and personal training team to review group and individual goalsCollaborated with in-house and franchise marketing teams to develop targeted promotional campaigns to drive customer engagement and sales growthCoordinated special events within the community to promote health and fitness and gain new membersResponsible for reporting all business activities to ownership and stakeholdersManaged staff on daily basis tracking attendance and punctuality, addressing human resources related issues, onboarding new hires, and terminating employees as necessary

Started as Sales Shift Manager and was shortly thereafter promoted to General Manager of clubmanaging staff of approximately forty personnel including trainers, class instructors, receptionists,customer support, administration, maintenance, and custodial staff Managed selection, purchase and maintenance of all club exercise and associated equipment, kitchen and juice bar equipment, spa fixtures, and oversaw health and sanitation services Led both sales and personal training teams to grow clubs membership and revenue through providing clients with excellent services in all areas of the club Managed development of engaging exercise classes and programming that grew membership exponentially through referrals and demand

Increased client satisfaction by providing personalized financial advice and investment strategiesCollaborated with team members to streamline processes and improve overall client experience Ensured compliance with industry regulations and company policies while serving clients'' best interests Utilized Series 6 License and Blue Sky Law License with clients

Youngest CaptainResponsible for all aspects of running seasonal lifeguarding crew of approximately twenty employeesfor a private beach community; charged with managing all aspects of the health and safety of patronsfrequenting the beachOrganized daily simulated ocean rescues with all lifeguardsMet with the community board weekly in regards to all lifeguard operationsResponsibilities included payroll, staff development, and recruiting Responsible for development of staff in life saving skills, first aid, physical fitness routines, and teambuildingLed team to a number of first place finishes at lifeguard completions year over year